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Running out of guide data despite daily service connections

Discussion in 'TiVo Help Center' started by KillTheGrimace, Apr 20, 2009.

  1. Jun 14, 2010 #61 of 253
    crusin_x1

    crusin_x1 New Member

    16
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    Dec 19, 2006
    Tampa, FL
    My TiVo also corrected itself without restarting. No nag screens for a few days now.
     
  2. Jun 24, 2010 #62 of 253
    [NG]Owner

    [NG]Owner New Member

    299
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    Dec 19, 2006
    Kansas City
    And it stopped incrementing again, nag sccreens are back .... :(

    [NG]Owner
     
  3. Jul 6, 2010 #63 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    Have you emptied out your Deleted Items folder?
     
  4. Jul 6, 2010 #64 of 253
    cwerdna

    cwerdna Proud Tivolutionary

    9,821
    9
    Feb 22, 2001
    SF Bay Area, CA
    Strange, I've owned a TiVo since 2001 (but have no experience w/tuning adapters as I've never lived in an SDV area) and have never had running out of guide data problems other than due to: loss of connectivity due to phone line being unplugged so TiVo couldn't dial or a cable lineup switchover/change and me not having switched to the right one.

    IIRC, if one has the wrong lineup chosen and hits the running out of guide data warnings, you can force calls (connections) all you want, but it won't help.

    I'm now on TiVo HD and don't use POTS (don't even have a landline) and have never run out of guide data. I think the deleted items folder has little or nothing to do w/things. Heck, the Deleted Items folder didn't even exist until software version 6.x. Series 1s never got it since they dead-ended at software version ~3.1.
     
  5. Jul 9, 2010 #65 of 253
    CortJstr

    CortJstr New Member

    7
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    Dec 31, 2002
    Arlington, VA
    This just happened to me. Live Chat had me hard boot the Tivo which updated the date. While waiting for that I found this thread.

    I just moved and had to switch from Comcast to Cox and having been using a TA for about 10 days. We'll see if it keeps happening but based on this thread it doesn't look promising.
     
  6. Jul 11, 2010 #66 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    I don't have the wrong lineup chosen since there's only one for Cablevision's digital cable system.

    I didn't have this issue until after my TiVoHD hit v11 or so I think.

    I do have a TA on it, the STA1520 from Scientific Atlanta / Cisco
     
  7. Jul 21, 2010 #67 of 253
    atomarchio

    atomarchio Member

    716
    0
    Sep 24, 2006
    Looks like I am in big trouble. I've had this problem for months now but reboot always fixed.

    Now I am getting the error that I am running out on 7/24. I rebooted the Tivo and TA as suggested.

    I am running the guided setup again as suggested but I can't get past "preparing". Looks like I'm in big trouble here. Any ideas on what I can do? Please help.
     
  8. Jul 21, 2010 #68 of 253
    chemosh6969

    chemosh6969 New Member

    12
    0
    Jan 6, 2007
    I haven't had it run out of guide data yet but both of my tivos have started saying it can't find my lineup even though there's just the one Charter system in my area.

    On my series 3, if I try to change the lineup through the message, it says I can disregard it since I haven't chosen to use cable. Thing is, I am using cable. That's what the two cable cards are for.

    On my premiere, I went ahead and let it do the guided setup. What happens as soon as I finish doing it? A brand new message saying it couldn't find my lineup and that I should do the setup again.
     
  9. Aug 2, 2010 #69 of 253
    Optics

    Optics New Member

    27
    0
    Nov 13, 2001
    Laguna...
    Has anyone found a cause/resolution to this problem?

    I've tried:
    - rearranged first few entries in Season Pass
    - emptied "Recently Deleted"
    - rebooted Tuning Adapter

    Service Connections are all successful every day.
    Guide Data seems to get loaded for full 2 weeks.

    The "Program Information To:" date in System Information still does not increment after guide data is loaded, even though there is Guide Data past the "To:" date.

    The date only increments when the TiVoHD reboots.
     
  10. Aug 4, 2010 #70 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    I've been keeping the Deleted Item folder empty and watching more stuff since it seems the fuller the drive is, the less likely it is for the date to advance.
     
  11. Aug 5, 2010 #71 of 253
    [NG]Owner

    [NG]Owner New Member

    299
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    Dec 19, 2006
    Kansas City
    Fact is, don't worry about the nag screens about running out of data. I let it go without rebooting until after the date passed. Nothing happened. Business as usual.

    The data is there, and the unit keeps recording. It will reset on its own after it "runs out" of guide data, either by a spontaneous reboot, or just because.

    It's a ghost in the machine, nothing more.

    [NG]Owner
     
  12. Aug 6, 2010 #72 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    ... but it's an odd ghost in the machine. I'm glad that I'm not the only one having the problem but sad that the problem exists at all.
     
  13. Aug 9, 2010 #73 of 253
    alanhoyle

    alanhoyle New Member

    4
    0
    May 27, 2010
    I got a TiVo update not too long ago and was hoping that this bug was fixed. It didn't make a difference. I still have annoying nag screens, while the system regularly and successfully connects and has guide data running off well past the expire date.
     
  14. Aug 10, 2010 #74 of 253
    MarkL

    MarkL New Member

    61
    0
    Jul 1, 2005
    Tulsa, OK
    My Series 2 started doing this last week. Update connections were made fine, but no updates actually occurred. A reboot has temporarily resolved the issue, but based on what others' experience, looks like it will recur.

    So you can rule out the Tuning Adapter as the proximal cause .. I don't have one. Just straight analog cable into my unit.
     
  15. Sep 2, 2010 #75 of 253
    pbakers

    pbakers Member

    60
    0
    Sep 29, 2009
    Richmond, Tx
    I posted the following somewhere else before I was directed to this thread. Just wanted to add this as another one seeing this problem. Note I have a TivoHD with 1 TB MyDVR Expander and am on Time Warner with MCard and Motorola TA for SDV (TA has been installed for about 2 months now). I never saw this this problem on the HD until the TA was installed. But I did see this a few years ago on an old series 2 once but it never returned after I rebooted. Just to add my 2 cents from earlier post:

    Does anyone know why this keeps happening? Today I get a warning that the Guide data will run out in five days. I checked the network connection (hard wired Ethernet) and it says the last attempt was successful. I tested it and the test ran fine. I forced a connection and it reported it was successful as well but the guide info is still not updated.

    I recalled a similar issue on a older series 2 I had a few years ago. Also searching on the Web I found reports of this dating back 5 or 6 years. I was able to easily fix it by doing a hard reset (pulling power cord) and rebooting. After the reboot, bam the guide was updated instantly with usual 2 weeks of data, no net connection was necessary so obviously the Tivo had the info but just refused to display it or schedule recordings. If hadn't noticed this I would have started loosing recordings in a few days [I assumed this but after reading this thread I am inclined to let it go and see if it continues to record normally even though it is throwing this warning message - but then again the new season is starting and the wife will kill me if I miss recording her favorite show! :eek:].

    It is an admittedly rare issue [again I assumed this but after reading this thread maybe not], but why is this still happening after all these years? That's a long time for a bug to remain lurking around IMHO.
     
  16. Sep 2, 2010 #76 of 253
    CortJstr

    CortJstr New Member

    7
    0
    Dec 31, 2002
    Arlington, VA
    I've also noticed that when the Tivo says it's out of guide data the To Do list appears normal and it continues to record my season passes normally but I can't search for programs. If I hit Tivo+4 it just takes me to the "no data" message. I left it like this for a few days before I finally gave in and rebooted it.

    Seeing as at least once a week my TA brings up a solid grey screen I'm inclined to believe it's the problem.
     
  17. Sep 3, 2010 #77 of 253
    ScratchFury

    ScratchFury New Member

    93
    0
    Feb 12, 2005
    After I got my TA, I started having this issue. I did one step above Clear and Delete Everything. I had to re-enter all my Season Passes. Everything worked perfect... for a week. I rebooted and unplugged my TA overnight, and it is working again. Not sure what steps fixed it. I will have to experiment more when it happens again. I used AutoHotkey and telnet commands to delete 400 old shows in Deleted Items before I erased my stuff. It didn't help.
     
  18. Sep 8, 2010 #78 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    OK, so a common factor here seems to be having a Tuning Adapter. How many of you also have an upgraded drive? I've got a 1TB drive in my TiVoHD
     
  19. Sep 8, 2010 #79 of 253
    pbakers

    pbakers Member

    60
    0
    Sep 29, 2009
    Richmond, Tx
    Mine is a stock TivoHD with a 1 TB MyDVR Expander. All un-modified. After I rebooted the first time this happened, it has not returned yet and the Guide Cache data is incrementing as expected. So far so good here.
     
  20. Sep 13, 2010 #80 of 253
    ari14850

    ari14850 New Member

    3
    0
    Sep 12, 2010
    This problem has been plaguing me for months. And I finally found a solution.

    I have a tivo HD hooked up to a netgear wndr3300 router via ethernet cable. This router is connected via a motorola sbg6580f cable modem to road runner. Tivo on time warner with tuning adapter and WD dvr expander.

    My TIVO has NEVER been able to get a DCHP address from the netgear. It just fails (n13) and then I try manual assign, and that fails too.

    The only way it will set up a network connection is to use "let tivo assign itself an address". I've called tivo several times about this (because I want to assign this thing a static ip so it plays well with all the other items on my network) and they just say "there is no difference between the 3 methods, and we don't know why 2 of the 3 don't work, but just leave it alone.

    The problem is, by leaving it alone

    a) I'm having ip address conflicts since the tivo is taking a ## that the router also tries to assign

    b) I often get "guide is about to run out" message. Even though it connects and gets the guide info (with self assigned ip), the guide info is somehow corrupted. I've had lots of weird symptoms such as guide data download but an empty "find programs" directory, messages that say the guide is up to date, but then show the index as being in the past. Index to dates months ahead in the future.

    So last night I hooked up a blu-ray netflix player and it too could not get a DHCP address. But it's error message was more descriptive (ping error) so I started researching that. My netgear router had all the firewalls open. So I tried to run ping on my Mac (on a mac go to utilities/terminal and type "ping w w w.google.com" (spaces added so post allowed on forum) on windows go to command line and use the same command)

    What I found was very strange. I could not ping ANY outside computers. Anything in my house (192.x.x.x) would respond, but outside addresses didn't. (I also pinged numeric equivalents in case you were wondering if my DNS was bad). As a matter of fact, I could not even ping the gateway that the router was connected to (the motorola cable modem). So I knew something was up.

    Called time warner, told them I thought the motorola was blocking wan ping. They did some tests, and then changed the block wan ping setting (unless you can get into the modem's settings, which I can't because they changed the password from the default, you cannot change these on your own) .

    And lo-and-behold, my wan pings started working. I ran to the tivo, tried to get it to get a DCHP lease, and -drumroll- success! The blu-ray player also connected to netflix.

    So the moral of the story is, try a wan ping from your computer if you are having dhcp or n13 or guide data problems with your tivo. If it does not succeed, call the cable company and get them to fix the setting.

    P.S. The guide data also turned out to be corrupt (perhaps because of all the failed connection attempts due to the ping block). TiVo support suggested re-running guided setup, first with the WRONG zip code to clear out all the data, then with the right zip code. This did indeed fix the indexing issues I had been having.

    So there you have it. Hope this saves you some time. I wish I knew this a few months ago...
     

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