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Running out of guide data despite daily service connections

Discussion in 'TiVo Help Center' started by KillTheGrimace, Apr 20, 2009.

  1. Mar 13, 2010 #21 of 253
    oc_hiker

    oc_hiker New Member

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    Mar 12, 2010
    Thanks for the advice. I think I'll try the Kickstart 57 first, because it sounds like that will keep my saved programs and season passes. If that doesn't work, I'll try "Clear program and to do list". If that doesn't work, I'll try "Clear and Delete Everything". If that doesn't work, I'll swap the box.
     
  2. Mar 19, 2010 #22 of 253
    oc_hiker

    oc_hiker New Member

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    Mar 12, 2010
    The kickstart 57 didn't work. It updated "Program Information To:" once, but then, although program info was successfully downloaded every day, "Program Information To:" again never updated.

    I don't understand why people think this is a hard drive problem. It sounds like a software problem. Can anyone offer another solution? I don't want to lose all the shows I've recorded.

    Thanks.
     
  3. Mar 19, 2010 #23 of 253
    Alcatraz

    Alcatraz Occasionally Helpful

    177
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    Nov 22, 2000
    As long as you haven't EVER modified it, call Tivo and push to get customer support to escalate the issue to engineering. They should be able to turn on logging and see what might be wrong. From what I've read they don't do this very often, so you may have to push for it.
     
  4. Mar 19, 2010 #24 of 253
    CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    It's obviously not a pure software problem, since there are tens of thousands of people running exactly the same software as you on the same TiVo model as you, and they don't have your problem. The only two possibilities are your hardware, or the signal/info being transferred to your particular TiVo. If it's hardware, it's probably the disks (way above 90% of the time). It could be your signal - your internet connection being flaky and getting a corrupt download every time, but that seems very unlikely.

    How do you figure it can be software?
     
  5. Mar 19, 2010 #25 of 253
    nocturne1

    nocturne1 Member

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    Aug 17, 2004
    My TivoHD started doing the same thing immediately after I added a tuning adapter. This issue must absolutely be related to that, as every case I've seen on here has reported a tuning adapter as well.

    If it were a hard drive issue, why would it be triggered by a TA?

    FYI, I'm using a Motorola TA here from Cox.
     
  6. Mar 19, 2010 #26 of 253
    bongoherbert

    bongoherbert not very special

    32
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    Dec 20, 2001
    This happened to me a few weeks ago. Called TiVo, they had me reboot and do a forced connect immediately when it came up. This fixed it- for a few weeks- it happened again this morning. A reboot and forced connect has cured it again, but I wonder. I've got a tuning adapter too... lots of 'different' things started happening once I got it. Suggestions, programming, etc.
     
  7. Mar 19, 2010 #27 of 253
    nocturne1

    nocturne1 Member

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    Aug 17, 2004
    For me, a reboot ALWAYS fixes the problem. Until a week later, then I get a message that I only have a week of data left. It obviously has the guide data - immediately after the reboot, the guide data to field is updated.
     
  8. Mar 20, 2010 #28 of 253
    oc_hiker

    oc_hiker New Member

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    Mar 12, 2010
    Yes, I also have a tuning adapter, and yes, the problem starting happening after the tuning adapter was installed. So, I'd have to be out of my mind to accept TiVo's suggesting of replacing my TiVo unit with a refurbished unit, and lose all my saved programs and season passes, if the problem is likely to happen again with the replacement unit, as it has for others who also have a tuning adapter installed.

    I did escalate to engineering, but they didn't turn on logging. That sounds like a good idea.
     
  9. Mar 22, 2010 #29 of 253
    [NG]Owner

    [NG]Owner New Member

    299
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    Dec 19, 2006
    Kansas City
    If you look up the page, you'll see that I had this original problem. This issue is most defininately tied to the TA. This is what you have to do to get it to work right again.

    Pull the power cord from the Tivo.
    Pull the power cord from the TA.

    Leave both unpowered for ~10 seconds.

    Plug the power cord back into the TA.
    Plug the power cord back into the Tivo.

    You do not have to wait until the TA fully powers up to plug in the Tivo. Plugging in the Tivo right after you get the TA plugged in is fine. Let them do their thing.

    It's been my experience that the guide data running out problem is fully resolved until the next time the TA hiccups.

    [NG]Owner
     
  10. Apr 4, 2010 #30 of 253
    nocturne1

    nocturne1 Member

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    Aug 17, 2004
    For those who suggested it's a hard drive problem - I just replaced my drive the middle of last week. Checked it now? It only has 1 1/2 weeks of guide data available according to the information screen.

    As expected, the hard drive has nothing to do with it. Absolutely a Tivo software bug. Seeing that they have their hands full on the Premiere series..... I doubt this will get attention any time soon...
     
  11. Apr 9, 2010 #31 of 253
    oc_hiker

    oc_hiker New Member

    8
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    Mar 12, 2010
    Thanks [NG]Owner for your suggestion. I unplugged both the tuner adapter and the TiVo, as you suggested, and the guide data running out problem went away for about a week. But, now the problem is back again! Arghhhh!!!!

    And thanks to you, nocturne1, for sharing your experience with replacing the hard drive. Your experience will spare me and others from fruitlessly replacing our hard drives and losing all our saved shows, just to have the problem pop up again.

    Finally, TiVoJerry, thanks for suggesting that I escalate to Engineering and request that they turn on logging. I did that, and they said they would, but it's been three weeks, and they haven't called me back yet!

    At this point, I'm seriously considering asking TiVo for my money back for the XL and the lifetime subscription, and renting a cable company DVR. That's way to much money to spend for something that works so shoddily.
     
  12. Apr 9, 2010 #32 of 253
    [NG]Owner

    [NG]Owner New Member

    299
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    Dec 19, 2006
    Kansas City
    IMO, that just means that your TA hiccuped again. Maybe a bad TA?

    [NG]Owner
     
  13. Apr 9, 2010 #33 of 253
    nocturne1

    nocturne1 Member

    58
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    Aug 17, 2004
    I don't think that's it. Even though the devices are pulling down the guide data, the system never updates it's "guide data through" field. It always stays on 2 weeks after the reboot. And the warning messages will only start when it thinks there's a week of data.

    I think the bug is triggered by the presence of a TA, but it's not a TA hiccup. The warning's like clockwork for me...
     
  14. Apr 12, 2010 #34 of 253
    [NG]Owner

    [NG]Owner New Member

    299
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    Dec 19, 2006
    Kansas City
    Try this:

    Disconnect power from both devices.

    Disconnect the TA's USB connection from the Tivo.

    Turn both devices back on.

    Wait for the Tivo to come fully back up.

    Plug in TA's USB cable into the OTHER USB port on the Tivo.

    See if that solves the problem.

    [NG]Owner
     
  15. Apr 12, 2010 #35 of 253
    nocturne1

    nocturne1 Member

    58
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    Aug 17, 2004
    Tried before, no change in behavior...
     
  16. Apr 13, 2010 #36 of 253
    oc_hiker

    oc_hiker New Member

    8
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    Mar 12, 2010
    The real question is how to we get TiVo to even acknowledge that there is a software problem that needs to be fixed. Their support people insist that the problem is in my hard drive.
     
  17. Apr 13, 2010 #37 of 253
    VinceA

    VinceA New Member

    1,086
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    May 13, 2002
    Bayonne, NJ
    I've had this problem through three different drives. The original 160GB, then two different 1TB drives. I originally upgraded to the 1TB drive because I thought the 160GB had an issue causing the guide data date not being updated. After a fresh load things go fine for a few days but eventually it goes back to the same problem. Had it before the tuning adapter was added. I got an error S03 on the first 1TB drive so I pulled it after a Kickstart 57 did nothing useful, ran the WD diags on it and destructively tested it. No errors were reported. So, I InstantCaked the drive and did a fresh Guided Setup. Four months later, another error S03, so I pulled the drive and replaced it with a fresh 1TB WD10EVDS drive (identical model to the first 1TB drive). I'll test the first 1TB again when I've got the time but I doubt there's any hardware issue with the drive. It almost looks like the TiVo is too busy to update that date since I've got 60+ season passes on the affected TiVoHD. Initially suggestions will be created and recorded but eventually those go away also.... like the unit is too busy to process the thumbs data against the guide data. Garbage collection occurs very infrequently, possible another symptom of a busy machine. Pure speculation on my part but I've observed this issue for a while.
     
  18. Apr 14, 2010 #38 of 253
    oc_hiker

    oc_hiker New Member

    8
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    Mar 12, 2010
    I also observed that around the time the "Program Information To" stopped updating, my TiVo Suggestions dropped to zero. I don't think this was because the TiVo was too busy. I think it was because the drive was getting full, and there was no room to record TiVo suggestions. So, my guess is that once the drive gets full, and TiVo suggesions go down to zero, and recorded shows start needing to be erased, this is when the TiVo stops correctly updating its "Program Information To".

    This should be valuable information to the TiVo engineers to help debug the problem. My only issue is whether anyone at TiVo is listening. I'm still waiting for them to call me back about my case, after three and a half weeks. Hello, hello, is there anybody in there????
     
  19. Apr 14, 2010 #39 of 253
    VinceA

    VinceA New Member

    1,086
    0
    May 13, 2002
    Bayonne, NJ
    Hmmm, I'll check if deleting shows makes a difference if the problem recurs.
     
  20. Apr 24, 2010 #40 of 253
    oc_hiker

    oc_hiker New Member

    8
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    Mar 12, 2010
    I deleted some saved shows, so that the TiVo would again begin recording TiVo Suggestions. And guess what? Lo and behold, all of a sudden the TiVo began updating "Program Information To"!

    Well, this lasted a few days, until more shows were saved, and the hard drive became full again, with no room for TiVo Suggestions. So, it seems that either I have to (1) Reboot the TiVo once a week, or (2) Manually delete shows to make room for TiVo suggestions, or (3) remove some of my season passes to avoid filling up the hard drive. Of course, none of these are optimal.

    Again, I hope someone at TiVo is reading this. I would hope this provides enough information so that the problem can be debugged, and hopefully TiVo will come out with a software update with a fix.
     

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