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Romio pairing with TWC

Discussion in 'TiVo Roamio DVRs' started by weebonnie, Jul 10, 2014.

  1. weebonnie

    weebonnie New Member

    1
    0
    Jul 10, 2014
    Replaced my Tivo Premiere with a Romio and all worked well for several months. Then box started acting up by not coming on with tv. Had to restart once a week. Then cable card adaptor started losing channels. (Calls to TWC) Decided to replace the Romio. Had to pay $50 because I passed the warranty date. Received the new one but I couldn't get the cable card to pair. Replaced cable card 3 times and spent hours on phone with TWC. Then hours on phone with TIVO. Finally returned new Romio and hooked old one back up because I knew it had worked with the TWC cable card. HOWEVER, now it will not pair. Time Warner says its a Romio issue. Tivo says its a TWC problem. Really sucks for us. We really like tiro but I'm guessing well be forced to give it up and go back to the crummy TWC cable box.
     
  2. tarheelblue32

    tarheelblue32 Active Member

    3,644
    3
    Jan 12, 2014
    Raleigh, NC
    Have you tried using different CableCards or just the same one?
     
  3. lgnad

    lgnad Pantless Mofo

    691
    0
    Feb 14, 2013
    Massachusetts
    Dont fall for your cable co's incompetence! Im at the point of getting 2-3 cablecards and I set aside two days for them to get the pairing right. The last one I set up took them five days. They couldnt even enter the cablecard data on thier end without getting errors. On the last call the tech was randomly flipping all of the "switches" he had over and over for like 20-30 minutes, making the cc reset over and over until it took on their end and paired up.

    Comcast has a special cable card hotline, and most of the time the techs arent even aware that after their first attempt to pair the card, there is a always 20-30 minute download to the CC. I end up having to "take control" of the call from the tech as they attempt to pair the card again and start talking about rolling a truck.

    Legally they have to provide the cards. Theres no incentive for them to support them well.
     

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