I have no clue what you are saying but you did clearly state, "TiVo never used to admit to anything, now they do." I'm sorry but, TiVoStephen, TiVoPony, TiVoJerry, TiVoBill, TiVoOpsMgr, etc would have to disagree with you. For years they have provided direct support here. And they most certainly admitted to issues and helped people solve them. Maybe you should reword what you said but clearly that is not accurate at all.