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Rolled back to 20.3 thread

Discussion in 'TiVo Roamio DVRs' started by bunjicat, Apr 11, 2014.

  1. Davelnlr_

    Davelnlr_ New Member

    Jan 12, 2011
    North Little Rock
    No downgrade here as of 1pm, next scheduled tomorrow at 3pm. Ill be disconnecting the network prior to the call if this isnt resolved.
  2. nooneuknow

    nooneuknow TiVo User Since 2007

    I've had four distinct reboots, while doing very different things.

    1. Doing nothing.
    2. Watching Live TV.
    3. Watching a recording.
    4. Watching Netflix.

    I'd say I've had at least seven reboots since the update, and that's just one Roamio. They are all supposedly on "log-monitoring", and I've been diligent in using the 777-clear for AV matters, and 911-clear for reboots and show-stoppers. I just hope somebody is actually doing something with it all. It's a lot of entertainment-interruptus... :( :mad:

    I'd love to be rolled-back, as long as that doesn't cause more problems. I didn't ever have any Netflix reboots on the prior software, which I was doing Netflix marathons on for hours-on-end. That's why I haven't posted anything in the Netflix issue threads in so long.

    My official opinion on this update is: :down: :down: :down:

    I understand it may be better for those who had missed recordings, due to the overlap glitch/issue, and made use of long paddings. I never do that, so I don't get to see any relief. I get the feeling that if these same folks start getting reboots, they'll find themselves just as unhappy.

    I'm seeing quite a few mentions of reboots since the update, across many threads, and new forum members creating new threads, rather than finding their way to the update thread.
  3. nooneuknow

    nooneuknow TiVo User Since 2007

    It sounds like exactly what I've described about how things go after rebooting with the clear and delete program information (includes guide data) option.

    I suspect that the clock being "wrong" or "off" as I've heard it described, could wreak havoc with things so badly that it has to rebuild everything, just like the C&DPI reboot option causes (and should be expected when using it).

    The SPs taking up to an hour (for ~150 SPs) is about right, but I've seen the updating, while not fully complete, get far enough that what has been processed will record.

    What you really need to watch for are manual recordings, and non-ARWL entries that might have vanished. The C&DPI nukes both of those.

    In many ways, using C&DPI is a much cleaner way than repeating guided setup, since it wipes things before repopulating, where the guided setup skips the wipe (clear), unless you change something like your channel lineup (or a major zip code change).

    Unless anybody has a reason to keep what's in their deleted folder, I'd suggest clearing it out. KMTTG will save hours of time, as opposed to using the remote control to do it one at a time, especially with multiple TiVos. You still could get an improper rollback, based on what I'm still seeing reports of.

    The questions I have are these:

    1. Just how far off is the clock, and is it possibly a time-zone amount off?

    2. Are the month, day, and year off as well?

    While possibly not related, right before the update, all the cablecards, in all the Roamios in the house either couldn't acquire the date/time, and/or when they finally did, it was something like 1/1/96, and all the tables the cards would download would say that time, when they could get it.

    It took many reboots, on every one to get the cablecard to acquire the correct date/time, and download the tables correctly. The TiVo clock was correct, though. So, I brushed it off as "not a TiVo problem".

    I'd highly recommend against repeating guided setup, or any form of rebooting with added functions, unless it seems completely necessary. It seems like a recipe for irreversible database corruption, and that can brick a TiVo (even the mighty Roamio). Even regular manual reboots, when the databases are in a vulnerable state, can cause corruption.

    Tivos are made to resist this kind of problem. But, if TiVo is sending out the wrong software, incorrectly setting the clock, and sending "only god knows what" incorrect/bad data to your TiVo, it probably wasn't designed to deal with that.

    The NZ software that killed US TiVo HDs should be something people familiarize themselves with, as something that TiVo does on their end, or a malfunctioning server does on that end, literally can corrupt your TiVo beyond anything that can be resolved by anything other than replacement. I have no idea if the Roamio is less vulnerable, or more vulnerable, to bad software installs, and/or bad data being fed to it. It uses a "cloud" for some things that used to reside on the hard drive, and I don't know all the pros and cons to that.
  4. ncfoster

    ncfoster Member

    Jan 22, 2011
    Perfect. Just did that to mitigate any potential damages.

    I think that this event may need a name. Trying to think of something catchier and more meaningful than Tivopocalypse.
  5. tarheelblue32

    tarheelblue32 New Member

    Jan 12, 2014
    Raleigh, NC
    St. Roamio's Day Massacre


  6. caughey

    caughey Member

    May 26, 2007
    Orange County
    Too piratey. :cool:

    How about the Roamio Void?

    Margret tweeted a fix is in progress, so hopefully, it's a temporary thing, and you all can get back to the future.
  7. aaronwt

    aaronwt UHD Addict

    My Roamio Pro had another Pending restart. I had emailed my TSN to Margret earlier so I guess it will update to the newest version again. It's still on the installation process right now.

    When my Roamio Pro had reverted to the previous software, the clock was showing GMT. So it just had not applied the minus four hours for my time zone(EDT) yet until I forced a connection. It was still on the right date. My guide data was also still intact showing the next 12 or 13 days.
  8. ncfoster

    ncfoster Member

    Jan 22, 2011
    I could hardly imagine anything more exciting than having the somewhat flaky new software PLUS the side-effects of the rollback. <facepalm>
  9. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    Holy S***
    After they unnecessarily rolled mine back to 20., all my deleted programs (OVER 400) were suddenly all undeleted and returned back to active and MIXED IN WITH THE SUGGESTIONS AND NON-SUGGESTION FOLDERS I WAS KEEPING TO WATCH. My whole system was a mess that took me an hour to "fix", no doubt screwing up some of it along the way since my system was then "full" for the first time EVER and was that way for probably a full day without me knowing. I know for a fact it didn't record at least a few things it was supposed to today (Friday) due to this stupidity.

    WTF did they do this? My TiVo was working JUST FINE AFTER THE UPDATE.
    One of the worst TiVo experiences ever.

  10. aaronwt

    aaronwt UHD Addict

    I was having zero problems with it before on my Roamio Pro. Hopefully that is still the case.

    I see it even remembered my default recording options that I setup before. So everything seems fine right now.
  11. aaronwt

    aaronwt UHD Addict

    Welcomes to the club.

    Make sure you email Margret with your TSN so they can get the TiVo updated back to the software it had before. I guess unless you want to keep it on 20.3

    Mine has finished updating again and everything seems oK. At least it didn't screw with the Season Passes.
  12. nooneuknow

    nooneuknow TiVo User Since 2007

    That doesn't surprise me. Even if you were to C&DPI, the guide data would have to be populated again, before the SPs would even begin to repopulate. In your case the guide data was still there. I can't say for sure exactly what went on in the software and databases that required the repopulation (or just a scheduling refresh). But, the cause seems obvious.

    Thanks for the info on the clock/date. That's far more useful than "off" or "wrong".
  13. nooneuknow

    nooneuknow TiVo User Since 2007

    This is why I have been, and continue to, cross-post my posts basically saying "Hurry up and clear your RD folders on all your TiVos, ASAP!"

    The status is "working on it" not "fixed". The author of KMTTG deserves a reward for making it so easy to clear the RD folders on multiple TiVos. When you have 3 or 4TB of drive, and 90% is deleted items, could you imagine doing it manually on one, let alone three or more?

    People might have the trojan update (rollback) already downloaded, and just waiting for an opportunity to install. There's also no indication I'm aware of that says if it hasn't yet download, that it won't. Once things get into a queue, it's often hard to stop just one thing, without potentially causing a nationwide service outage, or causing new problems. Sometimes you just have to let existing queues run through, or make things worse...
  14. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    All my F*****G channels are F****D up. Now I get to spent a F*****G hour trying to fix the damn things. This is worse than the deleted show resurrection. Damnit.
  15. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    Well, one of the few nights I got home late from work and had other things to do... so not only didn't use the TiVo but also was very late reading the forum.
  16. rainwater

    rainwater Active Member

    Sep 21, 2004
    According to TiVo, less than 200 boxes were rolled back. Getting support by calling TiVo will probably be pointless if you are one of the unlucky ones. Hopefully they have already mapped the 20.4 software to all of those boxes by now.
  17. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    Feb 2, 2008
    Silicon Valley
    I am so sorry that some of you experienced a rollback of software! There was an operational issue that caused some TiVo boxes (fewer than 200) to receive an incorrect version of software. We have now assigned those boxes back to the correct version, which will download the next time the box connects to the TiVo Service. (If your box is in the Pending Restart state and installs 20.3.8 when it reboots, please connect again and it will download 20.4.1.)

    Again, my apologies for this issue.

  18. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    How about I am losing LOTS of my time trying to get my system back to the way it was AND I have permanently lost recordings that were supposed to have happened over the last 24 hours and did not.
  19. crxssi

    crxssi Veteran TiVo User

    Apr 5, 2010
    I am trying to chill.

    At least your posting here has calmed me down some. As usual, your presence on the forum is always positive.
  20. JGC650I

    JGC650I New Member

    Sep 1, 2013
    Luckily I saw this thread before my boxes restarted after they downloaded the reversion. I used KMTTG to clear the RD folder before they restarted, so the only symptom I had was the loss of channel listing. Still a pain, but not as bad as what others experienced with restored deletions, loss of programming, etc. Saw Magaret's post and just forced a connection to TiVo service. Boxes are now updated back to 20.4.1 and appear to be functioning normally. So, still a bit annoying, but worst of it for me thankfully was just having to reset the channel listing. If anyone has a pending restart from earlier today, highly recommend they clear RD folder if possible before the restart. Good luck.

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