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Roll-Back nightmare = 2 free months

Discussion in 'TiVo Roamio DVRs' started by weedwhacker2, May 1, 2014.

  1. weedwhacker2

    weedwhacker2 New Member

    5
    0
    Sep 8, 2013
    Got this in the mail today.. Sucks it happened but but at least they are recognizing an issue existed and its hitting them slightly in the pocket.


    Dear Customer,

    Due to an operational issue, some TiVo boxes were inadvertently sent an old version of software which may have changed your channel lineup, your “To Do List”, and your “My Shows” list. We have since mapped the correct software version to your DVR but you may still have to reconfigure your channel lineup, To Do List, and My Shows settings. As an apology for the inconvenience, TiVo will provide you with two months of TiVo service, free of charge.

    You don’t have to do anything in order to receive this complimentary service. It’s on us!

    Thank you for being a TiVo Subscriber.

    Best regards,

    TiVo Support
     
  2. tarheelblue32

    tarheelblue32 Active Member

    3,647
    5
    Jan 12, 2014
    Raleigh, NC
    I'm wondering if people on the month-to-month plan get 2 free months and people on lifetime got the free slide pro remote.
     
  3. jwbelcher

    jwbelcher New Member

    489
    0
    Nov 13, 2007
    Orlando, FL
    Just think if your on the 6.95 plan, you'd feel gypped not getting the remote.
     
  4. weedwhacker2

    weedwhacker2 New Member

    5
    0
    Sep 8, 2013
    Ya wondering if they will credit both the Roamio and Mini month to month plans... They bill I think 15$ and 5$ a month for them...

     
  5. truman861

    truman861 New Member

    88
    0
    Jul 13, 2012
    Tampa FL
    I called Tivo support last night - Thats exactly how they are doing it. 2 months for month to month and a slide remote for lifetime users.
     

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