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Roamio Wifi Setup Problem

Discussion in 'TiVo Roamio DVRs' started by nyctwc, Aug 25, 2013.

  1. AAinCal

    AAinCal New Member

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    Dec 21, 2013
    I was having exactly the same problem: The only way to setup a wifi connection was to have an active ethernet connection while setting up wifi. Then the wifi would remain active (at least for a while) after the ethernet cable was unplugged.

    This was happening with an Asus RT-N56U router. The issue was not 2.4 GHz vs. 5 GHz as someone else was experiencing, because I had the router configured with different SSIDs for each and tried both with the same results. I had no trouble with nearly a dozen other networked devices in the house.

    Recently my router started to fail and I replaced it with a Netgear R7000. The TiVo (and every other device) connected on the first attempt at and has remained stable since. I've tried 2.4 GHz and 5 GHz. I've rebooted both the router and the TiVo multiple times, and I've configured and reconfigured wifi on the TiVo at least 5 times. The TiVo connect immediately every time and stays connected.

    FYI, I'm using the same SSIDs and WPA2 passwords as on the old router. I didn't have MAC address filtering, firewalled ports or anything even a little exotic on either router. It seems as if there was some incompatibility or out of the box configuration mismatch between the Asus and TiVo that I never figured out. I would have been interested in exploring the issue a little more now that I have a TiVo setup that I know works. However, the Asus is toast, so I guess my particular case is going to remain a mystery to me.
     
  2. ltxi

    ltxi New Member

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    Feb 14, 2010
    Colorado
    Get an ethernet switch as a PoP, port expander. Good 4-ports available from Netgear for $40 retail.
     
  3. aaronwt

    aaronwt UHD Addict

    19,193
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    Jan 31, 2002
    Northern...
    I use a couple of RT-N56U routers(one strictly as an AP and one as my main router also as an AP). My Roamios have worked without issue with them. No need for a wired connection for wireless setup. Although I did have a problem when I needed to setup a third Ap and used one of my DLink DAp-1522 APs. The Roamio connected but it would drop off of it with too much traffic. SO I just needed to make sure it only connected to my RT-N56U APs.

    I'm thinking about picking up a third RT-N56U to replace the DLink. The DLinks worked great for me for many years but it can only handle so much traffic. And with a dozen IP cameras and other WiFi devices I have a constant barrage of network traffic over WiFi 24/7/365.
     
  4. tivogurl

    tivogurl New Member

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    Dec 15, 2004
    My Roamio works perfectly with my Airport Extreme and I never used a wired connection. The only thing I didn't like is the Roamio's lack of WPS, as it's a pain to enter a long WiFi password on a TiVo.
     
  5. aaronwt

    aaronwt UHD Addict

    19,193
    25
    Jan 31, 2002
    Northern...
    You just need to use a Slide remote with the keyboard. But I also only use 12 to 15 characters for my WiFi passwords. I don't mess with anything longer. And I avoid WPS like the plague. I've always wanted to do all of that manually with my dozens of WiFi devices.
     
  6. tivogurl

    tivogurl New Member

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    Dec 15, 2004
    I think my wifi password is 64 characters. Since I only enable WPS for just long enough to accept one device, there's no real security risk, but it greatly improves usability.
     
  7. AAinCal

    AAinCal New Member

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    Dec 21, 2013
    This is interesting. I did update the firmware on the router just days before installing my Roamio. I Wonder if that contributed. Otherwise, I have no idea.
     
  8. Cutie1277

    Cutie1277 New Member

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    Jan 1, 2014
    If you hook your Tivo Roamio via Ethernet, on your router you might notice that your tivo is using not 1 but "2" mac address ID's from your tivo and 2 IP Addressses, this may be why there is a complication with setting this up wirelessly because naturally in the router you can only use 1 IP address at a time per device so this is very strange, even stumped Tivo Support.. There are multiple ( total of 3 ) Mac addresses on the back of the Tivo Roamio on mine atleast..
     
  9. rainwater

    rainwater Active Member

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    Sep 21, 2004
    The Roamio Pro/Plus keeps 2 active connections (one for stream purposes). So there are MAC addresses for ethernet, wireless, and Stream functionality.
     
  10. Jets

    Jets New Member

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    Sep 28, 2010
    FWIW, I have an Asus RT-N56u and also cannot connect to tivo service with my Roamio. My premiere works fine and always has. The roamio will only connect to tivo if I hook it directly into my cable modem bypassing both the Asus and an ATT 3g Microcell.
    Still working on it....
     
  11. kirk1701

    kirk1701 New Member

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    Feb 4, 2007

    Jets
    I've dig my heels in deep on this one and dam determined now its not getting the best of me :D

    If I have to borrow friends routers and hook them up with mine to test and compare which ones work best with the roamio I will.

    Have a look
    http://www.tivocommunity.com/tivo-vb/showthread.php?p=9966237#post9966237

    I'm doing extensive troubleshooting but just going to take time because I'm trying to figure out what makes it disconnect and when it does disconnect why can't it regain an IP address from the routers DHCP server? And the only way to do this is find out what makes it disconnect so once its connected and working, I'm leaving it alone till it disconnects, loses connection before I make changes.

    More to follow in my thread above, just subscribe to it :up:

    Is it the roamio or the router not working well together or vice verse.
     
  12. kark2014

    kark2014 New Member

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    Jan 19, 2014
    This week I bought a Roamio Pro and a Roamio (base model) from Best Buy. I have a router from Xfinity and an Apple Airport Extreme. My Roamio Pro will only connect to my Apple Airport and the Roamio will only connect to my Xfinity router. If I try to connect the Pro to the Xfinity router, it can find the network, and after entering the password, even asks how I'd like to get the IP address. It then asks me if a DHCP client ID are required. Xfinity has assured me the answer is no. After selecting no, It thinks and then gives me the N02 error. If I try to connect the Roamio to my Apple, it gives me a N06 error. Both routers are in the same location, and both have about 60% signal strength to the Tivos. Both Tivos can find both routers, but I can't get them to connect on the same network. Therefore, the two cannot "talk" or transfer programs from one to the other. So I called Tivo. A very nice tech seemed confused and had not heard of this problem. He put me on hold and then suggested I call Xfinity and ask them to make the Xfinity router a "Bridge". He said the two routers basically are conflicting with each other, but that if the Xfinity one was a bridge, then they should be able to see each other. Ok. So I hung up with them and then waited on hold for a long time waiting to talk to Xfinity. That service tech took a couple of minutes and said he had turned the router to bridge. Ok. Well then when I called Tivo back, because I still could not get both to connect, I realized that my iphone was not picking up the wireless signal, and the Apple Airport was not getting internet signal. Bear in mind, I have rebooted both several times by this point. I even let the airport stay unplugged for about 5 minutes before plugging it back in. I still did not have any wifi signal. My iphone could find the airport network, but could not connect. So I then called Xfinity back. Several calls later (and a long time on hold), I was connected with probably the best Xfinity tech I have ever talked to. I said I would give up my airport and just use the Xfinity router. He undid the bridge work, and then remotely accessed my router and changed the channel, upped the signal range and even reset my SSID and password to personal settings. He had me reboot my Pro several times, but we still could not get the Pro to connect (still a N02 error). Again, the Roamio connected immediately to the new SSID from Xfinity without problem. Of course, I'm now 2.5 hours into this, and because it is Sunday, Tivo phone support is closed. I plugged back in the airport, and the Pro connects flawlessly to that router. So I'm now back to having two working Roamios, but they still won't talk to each other... Any suggestions? Thanks!
     
  13. jrtroo

    jrtroo User

    4,065
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    Feb 4, 2008
    I cannot even attempt to read this entire wall of text. Willing to help, but its really difficult to get through your request. Perhaps a quick edit to remove some unneeded details and consolidate your resolution steps. Others may not have my comprehension problems, so they may be able to get through this better than I.

    That being said, you best bet- go hardwired and avoid the issue.
     
  14. mlsnyc

    mlsnyc Member TCF Club

    312
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    Dec 2, 2009
    Is there someone who's able to connect their Roamio Pro via WiFi to an Apple Airport Extreme with MAC filtering turned on (aka Timed Access Control)? I get either gateway (C207) or network router (N06) error codes. I tried the recommended solutions on Tivo's support pages but no dice. I checked over and over and I correctly entered the MAC address the error screen said I should be using.

    If I turn off MAC filtering I'm able to connect fine. Network diagnostics reports signal strength is excellent when I'm connected. The Roamio's software version is 20.3.8-USA-6-840.

    If someone who had this problem solved it and was able to connect with filtering turned on, please share what you did so I can give it a try.

    Thanks in advance.
     
  15. kucharsk

    kucharsk New Member

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    Feb 2, 2007
    I have MAC address filtering enabled on my Apple Time Capsule 802.11ac and connect just fine with my Roamio Basic.

    Really the hardest part was finding the MAC address in the first place, as you can't get to it during guided setup, and it's not printed on the box, so I had to shut off filtering, let it connect, find out what MAC address just connected and reenable filtering.

    Software is 20.3.8-USA-6-846, but that's after multiple software downloads via the Wi-Fi connection.
     
  16. mlsnyc

    mlsnyc Member TCF Club

    312
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    Dec 2, 2009
    Thanks. Probably not a software version update I've missed since I don't think I'm too far behind what you have. Long shot that it's an issue with my Airport Extreme, which is either 1 or 2 generations older than yours and maybe doesn't have a fix that's in your model. But if anything I'd think the Airport is somehow at the root of the problem.

    That is, unless other people with different routers also can't get their Tivo to connect with MAC filtering on?
     
  17. tatergator1

    tatergator1 Active Member

    1,523
    6
    Mar 27, 2008
    Columbus, Ohio
    I don't use wireless for my Roamio, and haven't messed with MAC filtering, but something important to keep in mind is that a Roamio Plus/Pro has two MAC addresses. One for the DVR in general, and one for the built-in Stream. Are you sure you're entering the general one and not the one for the Stream?
     
  18. mlsnyc

    mlsnyc Member TCF Club

    312
    1
    Dec 2, 2009
    Yep, I put in the one the error message said I should be using, which is the same as the one shown in one of the network diagnostic screens (the one that lets you see the network status and test the connection). I even tried putting both the one used for wifi and streaming in the router's list. Still no dice.
     
  19. kucharsk

    kucharsk New Member

    143
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    Feb 2, 2007
    I just had this occur with my replacement Roamio, and it appears that once the Roamio self-assigns itself an IP address because of DHCP issues, though it goes through the motions it apparently isn't requesting a new address properly.

    I gave up and assigned it a static IP on my network, and I'll retry DHCP at some future date.
     
  20. EdwinE

    EdwinE New Member

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    Apr 30, 2016
    Just bought a Roamio Pro and cannot get it to connect to a Netgear WNDR3700v4 (it's about 4 years old). Tried using the DHCP connection and get error N02, and no new device is shown on the network. Specifying an IP gives a N06 error but the device does show on the network.
     

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