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Roamio RWD/FFD/30sec Local Channel Issues

Discussion in 'TiVo Roamio DVRs' started by Kev1419, Aug 31, 2013.

  1. Johnnymarr

    Johnnymarr New Member

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    Sep 9, 2013
    Currently watching NFL on FoxHD, in Green Bay, WI. No Tivo functions are available.
     
  2. uw69

    uw69 Member

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    Jan 25, 2001
    Washington
    No issues watching live tv on HD Fox here in the Seattle for me.
     
  3. BayouBoy32

    BayouBoy32 New Member

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    Sep 19, 2013
    New Orleans...
    But can you use the Tivo fwd/back/pause or just able to watch without using Tivo controls.
    I can watch Fox Sports HD, but like to be able to stop/go back and such and also I like to pause Tivo for 30 minutes and not watch commercials for most of the game.
    Dan
     
  4. uw69

    uw69 Member

    403
    0
    Jan 25, 2001
    Washington
    Yes all Tivo functions work on live TV. I only have issues with recorded shows on Fox.
     
  5. BayouBoy32

    BayouBoy32 New Member

    24
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    Sep 19, 2013
    New Orleans...
    You only have half the problem. I might could live with that but when any network program on Fox is on, I can not use Tivo controls, live or recorded. I can use Tivo controls on local broadcasts and local commercials. But I only have the problem on Fox. I have heard that some have the problem on other channels also. So, I guess, it can always be worse. LOL
    Have a good one.
    Dan
     
  6. jaundice22

    jaundice22 New Member

    3
    0
    Sep 22, 2013
    i have cox cable. just got my box a few days ago. Currently trying to watch the Saints game and every time i rewind it goes back to the beginning of the football game.

    So summary, I'm in New Orleans, watching Fox, having the same issue. And i am not happy! it better record New Girl tomorrow. Haven't had it long enough to see if recording on this channel is an issue but about to find out.

    I will call Tivo tomorrow to complain. Anyone know how i can record my problem so tivo can see it?
     
  7. BayouBoy32

    BayouBoy32 New Member

    24
    0
    Sep 19, 2013
    New Orleans...
    New Orleans area also and have had my Roamio Pro for three weeks now and like you the 1st Saints game is when I found out about the problem. My work around, for now, is to watch the Saints on channel 9 in standard def, which works fine. Just not as good a picture as HD on 1009. My work around for New Girl, Bones, and Sleepy Hollow is, I have a HD3 Tivo in bedroom that I record them and any other Fox network program on, and then transfer to Roamio to watch. Are you can record on channel 9. I have called Tivo support three times and got different answers and run around and they state they have not heard of this problem. They will also blame Cox cable card or your signal is to high and need to put attenuators inline. The good new, if you have read this forum, is that Tivo is working on the problem and hopefully it is a software problem and can be fixed once they figure out what is causing this glitch/bug. Some Tivo users have it worse than us. They have it on multiple channels. Lets hope they find the problem soon so we can watch our Saints in HD. WHO DAT!!
    Dan
     
  8. jaundice22

    jaundice22 New Member

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    Sep 22, 2013
    yeah, i think it would be silly for me to pay for 2 DVR's when one should be able to to do the job. I want to watch football in HD! it's fine as long as i dont try and rewind it. Then forget about it.

    Any other channels giving you problems? I've only had it a few days so i haven't had time to test it out.

    Also if you get a chromecast you can use your computer to throw some of the shows up on the TV, works great. You should check that out too. But seriously. they need to work this out.

    3-0 baby! who dat!
     
  9. BayouBoy32

    BayouBoy32 New Member

    24
    0
    Sep 19, 2013
    New Orleans...
    No, I have not found any other channels other than Fox with this problem. Hope that is all and I understand they are working on it and hope it will get fixed soon. Don't like paying and not getting everything I paid for.

    I have been using Tivo for a long time and on one of upgrades put old HD Tivo in bedroom. Other wise I would not buy another one to work around this problem.

    I will have to check out the Chromecast. Use iPads and iPhone and Apple TV to put shows on HD TV now but not everything is available.

    Great game and no near heart attach at the end. After last year we deserve a great season. GO SAINTS!!
     
  10. Balzer

    Balzer Member

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    Nov 12, 2006
    Sioux Falls, SD
    I have been following this thread since it started. I don't recall if anyone has mentioned this or not, and I am too lazy to go back and look. But has this just been happening on Cable only, or has anyone reported the problem over the air? I will be getting an OTA Roamio in the next week or two.
     
  11. uw69

    uw69 Member

    403
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    Jan 25, 2001
    Washington
  12. rdh91007

    rdh91007 New Member

    4
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    Jul 10, 2010
    I am an A/V Consultant and can hardly count the non-billable hours that the Trickplay problem has cost me. It sure would have been considerate if TiVo had informed their Support Staff about the problem. I even talked to Sn Advanced Escalation Specialist this morning that had not been informed of the problem.

    My Client has suffered through trying to record and watch Dodger Games on Fox Sports Prime and The Americas Cup races on NBC Sports. He hasn't tried recording and HD Fox programs, but I suspect that they would also show the program.

    While the overall performance of the Roamio is superb, this glitch is a deal killer. Until it is fixed, my friend Jerry Pournelle might say, "The Roamio sucks dead bunnies."

    If this doesn't get fixed this week two Roamios will be going back and I will be out some more non-billable hours pulling them out and putting the HD and HD XL back in.
     
  13. uw69

    uw69 Member

    403
    0
    Jan 25, 2001
    Washington
    No one likes this issue and Tivo is working on it. Obviously as an "A/V consultant" you understand these issues can happen to early adopters. Go back to the HD and HD XL. Cut your losses.
     
  14. rdh91007

    rdh91007 New Member

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    0
    Jul 10, 2010
    I certainly agree that early adopters may face unexpected problems.

    My only complaint is that TiVo failed to provide information about the problem to their Tech Support Group. I called this morning to find out the status of a ticket that was opened last week and escalated. At that time Tech Support still didn't seem to know that this problem had been identified and a fix was being worked on.
     
  15. Johnnymarr

    Johnnymarr New Member

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    Sep 9, 2013
    Watching How I Met Your Mother on CBS HD and Tivo functions are not working.
     
  16. JasonD

    JasonD New Member

    269
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    Mar 30, 2003
    San Diego
    I'm in San Diego cox. When I try to record programs on fox sleepy hollow program control don't work correctly. Only fox. Can fly down to San Diego if you need more data, my wife works from home.

    Jason
     
  17. TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
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    Feb 2, 2008
    Silicon Valley
    Here's the latest:

    As of tonight, we have streams in our lab that demonstrate this problem, and we can see the issue that causes the failures with fast-forward and rewind. Hopefully this will lead us to quickly understand what is causing the problem, and how to fix it.

    There is an update coming to Roamio in the next day or two that fixes some other issues (not this one). Assuming we quickly understand the problem now that we can reproduce it, I would expect another update for Roamio within a couple of weeks to contain a fix for this issue.

    (For those of you that can't wait that long, it may be possible to put you in an early access Beta for the update. I'll post more as soon as I have a confirmed fix.)

    I sincerely apologize to those of you suffering from this problem. I can only imagine how frustrating it must be.

    Thanks (again) for your patience.

    --Margret
     
  18. wilfried

    wilfried Member

    94
    0
    Feb 10, 2003
    Seattle
    I am in Seattle too with the same issue on FOX. My TiVo also shows those recordings as "partial". Anyone else sees that?
     
  19. Unbeliever

    Unbeliever Random Nobody

    5,184
    5
    Feb 3, 2001
    Altadena, CA
    I wonder if it's related to the Fox/Hopper kerfuffle that's going on and Fox is deliberately screwing with the encoding to make DVRs in general barf.

    --Carlos V.
     
  20. moyekj

    moyekj Well-Known Member

    11,140
    29
    Jan 23, 2006
    Mission...
    No, this issue is not affecting everyone with Roamios and it doesn't happen for older (series 3 & 4) TiVos either.
     

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