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Roamio RWD/FFD/30sec Local Channel Issues

Discussion in 'TiVo Roamio DVRs' started by Kev1419, Aug 31, 2013.

  1. Aug 31, 2013 #1 of 200
    Kev1419

    Kev1419 New Member

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    Aug 30, 2013
    I am having an issue on 2 of my local TV channels thru Time Warner Cable on my Roamio Plus. Unfortunately it is channels I watch often(ABC & CBS HD). Hoping someone has some advice they can give and wanted to post my Roamio experience in case someone is frustrated by the same issue to help give Tivo some feedback to narrow down the issue.

    Here are the symptoms:
    1) Live TV - The green buffer bar does not show. Pressing Rewind does the "bong" sound. All other channels rewind properly except 2 channels.
    2) Recoding works and plays back fine if I don't try to FFW/RWD/30sec. But I of course don't want to sit through the commercials.
    3) The FFW and 30sec seems to jump like 8 minutes but not 100% sure where I will end up in video when I press those buttons.
    4) Streaming to iPad has similar issues
    5) Fully downloading the video to iPad "solves" the issue. Functionally to full control the video then works. But of course not feasible to download every video I want to watch.
    6) Issue only happens on a couple channels (ABC 1003-WBAYDT and CBS 1006WFRVDT in Green Bay) confirmed. I tried probably 25 other channels and those work fine.
    7) Issue only happens on HD versions of CBS and ABC. SD versions of these channels work fine.

    Troubleshooting Notes:
    - My XL4 works perfect on these channels connected in same location. I put it back in today to reconfirm it works perfect.
    - Live TV looks perfect and Signal strength in 90s on these channels
    - I fully rebooted/wiped/re-setup nothing fixed the issue
    - I called Tivo and they thought it was firmware or maybe hardware issue just with my box so recommended I return the Roamio and pick up a new one. So I went to BB today and picked up a new box, same issue with new box.

    Anyone run into anything similar to this on ABC/CBS HD? Any advice? Thanks!
     
  2. Sep 1, 2013 #2 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    You're not alone! I just posted this a few hours ago, sounds like we're in the same boat...

    I'm with Bright House in SE Michigan which is SDV. That said, I have a brand new Roamio Pro and Mini over gigabit ethernet. After going through all of my channels, I noticed 7 that tune and play perfectly on my Roamio, however they will not stream to my Mini or record properly. If I attempt to play these recordings back on either the Roamio or Mini, it's just a black screen. I also noticed that the buffer doesn't behave correctly for these 7 channels as I cannot rewind. These are regular non premium channels:

    224 - Fox News
    270 - National Geographic Channel
    286 - Fox Sports Detroit Plus
    288 - Fox Sports 1
    321 - Nat Geo Wild
    322 - Fox Business
    368 - Fox Soccer

    TiVo has no idea nor do I as to why the Roamio can tune these channels fine but can't stream or record them correctly. By the way, signal levels are great at around 80-85 with 35 SNR and 0 RS Corrected/Uncorrected errors. I was using this same Cablecard/TA with my XL4 and these channels recorded/played back fine, so I'm confident my Cablecard/TA are ok.
     
  3. Sep 1, 2013 #3 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Nevada
    Is there anything common about these channels? Do they use MPEG-4 encoding? Do they use a different audio format? Can you check the diagnostics screen and see if they use a strange CCI byte? Perhaps they're set to Copy Never? (Although I think that should still give you 90 minutes)
     
  4. Sep 1, 2013 #4 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    Do you mean the "DVR Diagnostics" screen from the HDUI or a different diagnostics screen?
     
  5. Sep 1, 2013 #5 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    That's the one. Tune a couple of your tuners to these weird channels and then the others to channels that work. Is there anything unusual about the CCI Byte value or any of the PIDs?

    The CCI byte should be either 0x00 or 0x02, any other value is strange.
     
  6. Sep 1, 2013 #6 of 200
    ahwman

    ahwman Member

    234
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    Jan 24, 2013
    The CCI values are fine, however the PID values are different from channel to channel so I'm not sure what I should be looking for.
     
  7. Sep 2, 2013 #7 of 200
    Kev1419

    Kev1419 New Member

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    Aug 30, 2013
    Thanks, glad to see I am not alone on this one!

    My numbers seem "normal" when I compare to the other channels also but here they are if you spot anything off, thanks.

    Signal Strength: 96
    SNR: 40db
    RS: both are 0
    CCI: 0x00
    PCR PID: 0x31
    Video PID: 0x31 (MPEG2)
    Audio PID: 0x34 (AC3)
     
  8. Sep 2, 2013 #8 of 200
    ahwman

    ahwman Member

    234
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    Jan 24, 2013
    Your numbers look very comparable to mine. I would suggest however that you consider attenuating your signal as a 40 SNR is very high and could potentially damage your TiVo's tuners. I used a 20db attenuator and it brought mine down from 100 signal and 41 SNR to 80-85 signal and 35 SNR.

    In regards to the main issue, if you haven't already done so, I suggest calling TiVo and logging this issue so that we have both of these cases on file and can cross-reference them. I plan on calling TiVo back tomorrow and updating them with some of the similarities that you and I are experiencing to see if we can find a common thread. If you would like to contact me directly so we can stay in communication, please feel free to PM me your email address.

    At this point I just don't know if it's an issue with the cable signal provided by my cable company or if it's TiVo software related. Based on your experience, I would lean towards the latter explanation. Sadly, if this isn't a widespread issue and it is software related, I think we may be in for a long wait, or worse.
     
  9. Sep 2, 2013 #9 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    UPDATE: I spoke with a supervisor today at TiVo and he informed me that he has come across this same issue one time before. The ultimate fix was for the customer to replace their CableCard and he said this solved all their issues. Though I'm skeptical it's a CableCard issue, I have to give it a try to rule it out. You may want to do the same. I'll keep you posted...
     
  10. Sep 2, 2013 #10 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Seems like if it were a CC problem you wouldn't be able to tune the channel at all. The fact that you can tune it but there is some issue recording it and/or playing back the shows you do record seems like a software problem to me. Although like you said you have to try it just to rule out the possibility.
     
  11. Sep 2, 2013 #11 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    I totaly agree, however I also wound think if it were a software issue that more people would be reporting it. Very confusing and frusterating at the same time...
     
  12. Sep 4, 2013 #12 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    Well after pairing a brand new Motorola CableCard (still in it's original packaging), sadly the problem still exists :(. Now TiVo is sending me a new Roamio Pro, however at this point I don't have much faith that this will correct this issue as I'm starting to wonder if it is software related. Not to mention all of the headaches of re-pairing the CableCard and the transfer of the TiVo service and reconfiguration. It just shouldn't be this difficult...
     
  13. Sep 5, 2013 #13 of 200
    Kev1419

    Kev1419 New Member

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    Aug 30, 2013
    Here is an update on my situation...still no luck either. I tried a new cablecard with same results. I also tried it without a cablecard because I don't even need it to receive ABC & CBS. I also swapped it with a Tivo Roamio Basic just to give that a try if there could be any difference between the Plus hardware, same issue.

    I chatted with Tivo customer service last night and could not get any real help only to say contact your cable company, sorry... I've spent too much time on this so I need to decide soon if I just live with the Roamio issues for now and hope a future update fixes or just return it and go back to the XL4 which works great on those channels. It will be a hard decision because I really want to keep the Roamio with the new features, if just these 2 channels worked!
     
  14. Sep 5, 2013 #14 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    I'm in the exact same boat as you and EXTREMELY frusterated and tired. Sadly, to appease TiVo, I have to go through the RMA process, have my cable company pair my CableCard to the new TiVo and more than likely have the same result, then re-pair the CableCard back to my current Roamio all to prove it's a problem with the software or hardware design. Perhaps it might help if you and I can cross reference our case numbers with TiVo as it lends more credence to this being a TiVo issue - not a customer issue.
     
  15. Sep 5, 2013 #15 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    If the list was the channels ahwman listed then I'd live with it and hope a future update fixed it. But with ABC and CBS affected I'm not sure I'd take the chance.
     
  16. Sep 5, 2013 #16 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013
    There must be a common thread with these problem channels and the Roamio hardware/software. Sadly, I don't have the expertise to find it. My concern is that this since this doesn't appear to be a widespread issue, chances are TiVo won't expend a great deal of time and effort to fix it. Look how long it took to fix the suggestions not recording with a tuning adapter attached bug and that affected quite a few people. I want to love this new Roamio as it's so fast and does so many great things, however I feel like I'm driving a brand new Ferari that only makes right turns...
     
  17. Sep 5, 2013 #17 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    Can you record from these channels at all? If so can you record a short segment on one of the channels, copy it to your computer using TiVoToGo and then upload it to me here...

    http://www.videoredo.net/UploadFiles.htm

    Use "attn Dan203" as the ticket number. Also send me a PM with your TiVo MAK so I can open the file. I have some tools that I can use to see if there is anything specific about the audio or video causing the problem.
     
  18. Sep 5, 2013 #18 of 200
    ahwman

    ahwman Member

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    Jan 24, 2013

    Unfortunately for me these channels are copy protected.
     
  19. Sep 5, 2013 #19 of 200
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

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    What about you Kev1419?
     
  20. Sep 5, 2013 #20 of 200
    Anyware

    Anyware New Member

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    Oct 6, 2002
    Sammamish, WA
    I have the same issue.

    We've watched "So You Think You Can Dance" on FOX (Comcast) for many years across multiple TiVos with no issues. Recently, we upgraded to the Roamio Plus, and now we have the fast-forward/rewind glitch that's described here.

    So far, we've only seen the problem with this show. All of the other shows we watch have worked perfectly. We now have two "bad" recordings of this show on the DVR, and both of them exhibit similar problems.

    This morning, I setup my video camera and recorded the behavior. Note that you can also see a small video "hiccup" at the beginning of the show. Not sure if that means anything, but it isn't something I usually see. Otherwise, you'll see me use the slowest fast-forward mode, and when I press play, the video jumps about 20 minutes into the show.

    The video also shows me navigating to last week's show and seeing the same problem.

    TiVo Roamio Plus Fast Forward and Rewind Glitch

    I'll try to transfer the show to my computer and get it to Dan203. The problem is, it's a long show!
     

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