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Discussion in 'TiVo Roamio DVRs' started by Surrealone, Aug 25, 2013.
The two I ordered have finally shipped from Texas.
Look here: https://tivo.com/shop/detail/roamio-remote
You can find in "Shop Products", "Accessories" and scrolling down.
Yes you can. My Roamio Pro has the address I assigned.
Yes, the TiVo itself can be set to respond to a different IR remote address code, but you can not program the Roamio remote's IR mode to a different code. If you change it into IR mode then do the tivo+pause buttons to put the remote into programming mode like you can the Premiere's remote, it does not go into programming mode so you can set it. I called TiVo and the tech confirmed you can not change the IR remote code on the remote as it was pretty much designed for you to use it in RF mode with the Roamio.
Yeah, believe me, I know they are selling them for $30 as that was the response given by Customer Support in regards to mine that stopped working. I was told that warranty replacements weren't available but they were for sale on their online store! After help from TivoMargret, I now have a replacement on order but I did learn something interesting: Tivo does not honor their equipment warranty when the Tivo is purchased from anyone but them. They stated "it is standard policy to initially refer customers to replace their defective equipment from the original place of purchase while you're within your 30 day money back guarantee." I purchased my stock Roamio from Weakness on 8/25 so should have been covered under Tivo's warranty but they insisted I had to have them replace my remote. I was told that if I bought from Best Buy I would have to take the remote back for a replacement to them (like they have a basket of them waiting to be swapped out). This was confirmed by several agents over several calls, chats, and emails.
I don't know what to tell you since mine works. My Roamio Remote in IR mode only controls my Pro, and I have multiple TiVos in the same room.
Just so you do not have to go searching for it...
To pair a different remote to your DVR
You can control the Roamio Series DVR with a different remote or transfer the remote to another DVR by performing these steps:
Prepare the DVR for pairing:
1.Press the Live TV button to go to Live TV.
2.Press Clear, Enter, Clear, 220, Clear.
Put the Roamio remote into Allow Pairing mode:
Press and hold the TiVo+Back buttons until the activity indicator light turns red. The remote control will then send pairing requests for 30 seconds (as indicated by the flashing amber activity indicator).
The remote will pair with any DVR that is accepting pairing requests.
My remote had a button that didn't work and they sent me a new one with no problems at all. I purchased my Roamio from Best Buy.
Either you missunderstood or a CR gave you some bad information. They did not have the ability to do a Warrenty return because it wasn't in their system yet - so they did a store order for me and refunded the purchase and shipping price.
He was very clear at the time that they were back ordered and it would be a few days before the remote would be shipped.
No escalation and no hassels. I recieved my new Remote yesterday and paired it wth my TiVo - works great.
Bottom Line, TiVo does warrenty units purchased from retailers and has since the beginning.
Hey, I hear ya; I was as disappointed as you are incredulous regarding this. I have the chat transcripts, phone logs, and email responses from as many as five Customer Service reps and a total of seven support ticket numbers assigned to this single issue that document their stance of "take it back to where you bought it."
Though disappointing, I recognize the need to play Customer Support Roulette with companies and often do so to get the needed support as one support rep may have more knowledge and experience than another. This time, I failed at every turn. Even reading the warranty to them as well as the list of authorized retailers directly from tivo.com did not convince them to change their stance.
Ours are two different experiences and I just wanted to share mine as a warning to others who may not have the persistence to see the issue through to a resolution and give up on their just bought, brand new tivo unit because of the non service received.
As I think about it, I am wondering when this happened... I called in the morning on October 2nd and the CSR said he could not get me one because it wasn't available for them to order yet - they expected the online store to be updated later in the day - and that he would have to call me back.
He called me later in that afternoon... He still couldn't do a warranty return, but I was able to purchase it and they credited the cost back to me.
Prior to that, you may have been caught in a situation where the CSR had no options for replacing your remote.
I think being honest with you would have been better then telling you they wouldn't warranty it.
Oh, he did say I could go back to Best Buy for a quicker return, but I told him I wasn't interested in resetting the TiVo, boxing it back up and going through the hassle of moving my lifetime sub, just for a remote button that wouldn't fire!
I hope what you are saying is true but I had two Roamios and one worked in RF mode the other would go in and out of RF mode, tried everything I could think of, so I know it was not a bad remote as I could get both remotes to RF syn to the working Roamio and both remotes would not RF syn to the bad Roamio, took the both Roamios apart and switched the little RF plug in board between both Roamios and the problem followed the little plug in board. If software can correct the problem great !! (The little plug in PC board is under the hard drive and goes into the front panel area through a metal slot.)
Received my extra Roamio Remote today. The light at the top of the remote continues to blink yellow long after the command has been executed. On the original Roamio, the light blinks yellow once when the key is pressed.
Is it paired with your Roamio?
I followed the procedure listed above and when I press and hold the TiVo+Back buttons, the light blinks yellow but never turns red.
Same here. Are these remotes bad or are the directions for pairing bad? I don't think it's operator error.
I bought 2 remotes, one so my wife and I can each have one for use with the Roamio in the living room and one to replace the remote shipped with the Mini.
I have a hard time believing both remotes are bad.
I ordered another remote for my plus yesterday at 3PM with standard delivery and received it at 1PM today in Houston!
So far, both work fine in rf mode.
Just got my Roamio yesterday. RF mode worked fine, but the remote finder did not work. I replaced the batteries, shut off the WiFi router, etc. I gave up and was going to call TiVo for replacement today. And then it started working for no apparent reason.
I've just ordered the Roamio basic, and have been reading thru all this about the remotes. Not being too bright, here are a couple of stupid questions before the unit arrives:
IR and RF....what do the current remotes use?
Will the older remotes work on the Roamio (not that I want them to)?
I will have three TiVO units operating...can I set the Roamio to...say...code 3, use the Roamio remote, and not have the Roamio affect other units? I have the other units/remotes set on 1 and 2.
Would I want to leave it on IR or RF?