This morning my brand new Roamio remote began giving me fits. I attempted a Global Reset and that has sent it into some sort of "re-pairing loop" as once re-paired, the remote immediately loses pairing after attempting to once again setup control of TV Power or A/V Volume. Also, after resetting and re-pairing I can immediately cause it to lose pairing by pressing the remote icon on the front of the Remote to activate the find remote feature. It plays a single note of the tune it is supposed to play and stops and loses its pairing to the box. The activity lights on the remote are blinking both red and amber followed by flashing amber. Anyway, online chat support through Tivo confirmed need for replacement but apparently cannot do so through chat as they referred me to phone support with a ticket number. Technical Support confirmed diagnosis through ticket number and nearly processed a replacement (I could hear the agent mumbling "accessories, remotes, Roamio, add to cart"), when she inquired where I had purchased the unit. I replied, "Weaknees.com" and she immediately put me on hold only to return and inform me Tivo does not honor the warranty when bought from anyone other than Tivo. I told her that doesn't sound right but she confirmed once again and I simply thanked her and hung up resolved to playing CS Roulette all night. I redialed and the lady who answered this time also stated that I would have to seek resolution through Weaknees.com (she also seemed incredulous that the remote was indeed, broken). As I read to her the Tivo warranty stating "whether bought from Tivo Direct or a third party retailer," she patched me through to customer service stating "oh, I'm in Tech Support, maybe Customer Service knows about that." The CS agent who answered confirmed my address and said it would be on its way in 7-10 days. I actually told him how surprisingly simple that was and explained to him the ordeal I was put through before being transferred to his department. He chuckled. TL;DR - Tivo Customer Support tells customers that warranty does not apply to Tivos bought elsewhere; sends replacement remote only because "you're a longtime customer."