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Roamio Pro locking up

Discussion in 'TiVo Roamio DVRs' started by jrock, Nov 9, 2013.

  1. telemark

    telemark New Member

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    Nov 12, 2013
    It is possible for a UPS to could be causing this. Does it have monitoring or a log to tell you when it switched over, how long, and why?
     
  2. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    This is correct. Full sine wave UPS models are much more expensive. However, I don't think this is the problem in his/this case.
     
  3. DigitalDawn

    DigitalDawn Member

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    Apr 26, 2009
    Jupiter, FL
    This is odd. From day 1, I've always kept my TiVo's on a UPS -- along with a network switch and a Control4 controller. In some cases the UPS was an inexpensive APC for $40, but most recently I've been using the Panamax MX5102. It's pricey, but no problems with the Roamio so far.

    You can also look at Tripp-Lite - a lot less expensive than Panamax, but no line filtering.
     
  4. jmbach

    jmbach der Neuerer

    1,544
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    Jan 1, 2009
    I agree it would be unusual for this to be the case. It would be a compelling argument if a majority of the people who have this problem find that by excluding the UPS their problems improve dramatically.
     
  5. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    I have several UPS's in my house and almost every piece of electronics on one I have 3 really large Belkin tower UPS's one in each room for all my electronics and computers. I just changed the batteries in all 3 within the last year. The Premiere and Series 3 never had issues with it. I just bought the brand new 600 VA APC for the Roamio.

    For now I have it on the surge only portion. I'll see if it locks up again with that. If it does I'll stick it in the wall again and see. If it will at least work with a surge suppressor I can live with that. We don't get to many brown outs except with bad storms and I could live with reboots several times a year.

    The Tech thinks its the 100 signal and 42 SNR so I also have the attenuators on order. I only have until the 25th to figure out if its a Roamio problem or something on my end (cable/power).

    It really sucks though, I went to the other room to copy some programs to my old Premiere for safe keeping in case I have to R&R or return the Roamio and OMG its so painfully slow going back to that. It's like going from high speed internet back to dialup.

    -Joe
     
  6. aaronwt

    aaronwt UHD Addict

    19,155
    19
    Jan 31, 2002
    Northern...
    SInce the issue has when on a UPS, it seems like something might be defective with the Tivo. I've always used my TiVos on a UPS and I've also never owned a UPS that sent out a Sine Wave since those are very expensive. But currently I have a Roamio Pro and a Roamio Basic on a couple of APC 1500XL units with extended runtime batteries to get close to a day of runtime on my TiVos(although if I turn on my TV, receiver and other components I'll only get around two hours of runtime during a power outage). So far the Roamios have been working fine.
     
  7. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    If I can confirm it's only locking up while on the UPS maybe I have a faulty Power Supply. I won't go back to the UPS for the remainder of my testing and see if it locks up anymore. What is getting me though is that it was perfect from the 31st to the 7th (the first week I got it) while on the UPS then all of a sudden why would it just stop working a week in unless the power supply just went bad.

    Still be interested in having all the people that are getting the lockups to go to surge only and see if that fixes it. I'll keep posting here to let you know if it locks up again while on surge only for me. This could all be a coincidence like the TiVo Tech said so I don't want to jump the gun.

    -Joe
     
  8. ltxi

    ltxi New Member

    349
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    Feb 14, 2010
    Colorado
    Ahhh...really going down the rabbit hole here, dude
     
  9. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    Well it's not locking up anymore! Now its just rebooting, twice in the last half hour :rolleyes:

    Just have the attenuator to try when it comes in this week then if that doesn't fix it I'm sending it back for a replacement.

    How does the replacement work? You have to send this one back then they send you another or do they have advanced replacement? What about shipping and a box to ship it in? I kept the original box but not the one that it was shipped in.

    -Joe
     
  10. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    Well it just locked up again this morning off the UPS so its not that. Was just a coincidence that it was fine for 3 days off it last week. The attenuators tracking show they will be delivered today so that's the last test before replacing it. When it booted back up today I noticed macro blocking for the first time on the channel it started on. So maybe like the tech said its to hot a signal for the cable card and causing all the issues.

    -Joe
     
  11. rsnaider

    rsnaider Active Member

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    Apr 25, 2002
    Long Island, NY
    I just swapped out a Pro and if you do an advance replacement they will need to charge your CC until you return the old box.

    They will provide a return UPS shipping label that you can print out and if you do not have the original box you can just send it back in the boxes that the replacement comes in.
     
  12. jrock

    jrock New Member

    676
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    Aug 27, 2002
    Connecticut
    The Attenuators just came in. The tech told me to get a 10db and my local radio shack didn't have any so I had to order it online. I decided to go with a combo pack that had a 3,6,10, and 20. Good thing I did. I put the 10 on and it was still 100 signal and 40 SNR. I put the 20 on and now its 83 / 33 and within the range from the TiVo support page.

    http://support.tivo.com/app/answers/detail/a_id/150

    Keeping my fingers crossed that this fixes it. I returned the UPS at least I got $63 back from that.

    -Joe
     
  13. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    If the 10db attenuator only took you that far down, then your original signal was pretty clearly too strong, and there's no question that Roamio's are more sensitive to overly strong signals. It may or may not solve your final problem (could be your signal being that strong is a symptom of some other cable problem), but you've made progress. Good luck!
     
  14. jrock

    jrock New Member

    676
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    Aug 27, 2002
    Connecticut
    It has to be a Roamio problem. We have two 4 tuner Premiere's and I just replaced a series 3 with the Roamio. The Series 3 had been running since 2008 ish with no problems and we got the 2 Premieres in June and had no issues. The same exact cable the Roamio is on now I had a Premiere on before and it has a 91 signal and a 36 SNR. We also have internet and phone on the cable line and everything is perfect except this new Roamio. It's like it has a signal booster built in it or something weird.

    I see a really long thread on here about a V58 error and not authorized tuners. I do get that error a few times when I reboot but if I change channels and go back it finally works. Most those people are finding it to be a cable card issue. This is the same cable card the old Series 3 had but I checked the firmware and it is updated to what other people have with scientific atlanta cards from that thread.

    It just seems like its so new there are still quite a few issues with the roamio. I just hope they can fix it all with software updates if this doesn't do the trick.

    -Joe
     
  15. crxssi

    crxssi Veteran TiVo User

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    Apr 5, 2010
    The signal coming into your home is unreasonably strong and your video provider should adjust it at the pole/etc.
     
  16. jrock

    jrock New Member

    676
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    Aug 27, 2002
    Connecticut
    Why is this only effecting the Roamio then? The signal is perfect on the other 3 older TiVo's. Unfortunately the cable isn't in my name so I can't get them to do anything like that. I highly doubt it's that though, since everything else we have in the house works perfect. I'm sure even if a comcast tech did come out he would notice the signal perfect on the other equipment and say its the Roamio.

    -Joe
     
  17. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    As I said in my message, the Roamio is known to be more susceptible to too much power. There have been reports here that it contains an extra amplifier in order to then split among 6 tuners instead of 2 or 4, but I don't know if those reports have been confirmed by TiVo.
     
  18. jrock

    jrock New Member

    676
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    Aug 27, 2002
    Connecticut
    Well it locked up again over night. Has the perfect signal strength and is off the UPS so nothing I do fixes it. It worked fine for 1 full week so something must of just gone bad in it. I'll have to send it back :(
     
  19. Devx

    Devx New Member

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    Jun 1, 2006
    Atlanta, GA
    It happens but it's much better for it to happen now than later. :up:
     
  20. jrock

    jrock New Member

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    Aug 27, 2002
    Connecticut
    Hmm I did the advanced replacement so I could keep using this until the new one comes but they already removed it from my account and it no longer has a subscription. They didn't copy the season passes to the new one either. I had 135 or more season passes. That was my whole reason of doing the advanced replacement.

    I'll have to call after work and see if they can restore it temporarily or at least copy the season passes.
     

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