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Roamio Pro Comcast San Jose Problems?

Discussion in 'TiVo Roamio DVRs' started by edawson815, Jan 22, 2014.

  1. edawson815

    edawson815 New Member

    7
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    Jul 26, 2003
    Silicon Valley
    Anybody in San Jose - Campbell with Roamio or Premier & Comcast: Are you having problems with your Tivo, or is all OK?

    After reading all the problems with Roamios, I'm hesitant to buy a new Roamio until all the bugs are worked out. I've dealt with Comcast and know they are not helpful if there's a problem.

    I'm having problems with both my Premiers not getting picture and sound on many HD cable channels in the 700 channel region (MTv, MSNBC, CNBC, COMEDY CENTRAL, etc.)All I get is a message that there's a problem with the signal on the channel (V53). I get Local HD stations & HBO, Showtime, etc. I do receive the equivalent SD channels of MTV, MSNBC,CNBC, etc. Same problem happened on both Tivos at the same time. Comcast DVR hooked up to the same inputs works fine! Comcast blames Tivo, Tivo blames the M-card.
     
  2. jamesmstone

    jamesmstone New Member

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    Jan 2, 2008
    I'm in the 95125 area and just installed a Roamio Basic with Comcast Digital Preferred on Wednesday. I checked those channels you had problems with and they come in fine for me.

    The only issue I had was during my initial guided setup where it skipped the important part of asking if i had cable or an antenna and I set me up as an antenna user. I reran the setup and it's been working great so far.

    ~James
     
  3. GriffithStrife

    GriffithStrife Member

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    Oct 30, 2010
    You have a defective unit don't let no one tell you otherwise v52 v53 and v58 errors on Comcast that last longer than a few channel changes is a defective unit. I had 2 pros that kept receiving v53 errors saying no signal swapped both out now no such problems. Both of those units showed signal in the 60s to 70s both new units over 95.
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay

    6,736
    8
    Apr 6, 2000
    SF Bay Area
    After the cable card is installed/paired/validated, you must re-run guided setup so all the channels and frequencies are recognized.
     
  5. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    I live in Austin Texas and I'm on Time Warner, and I am experience what I think is the same thing.
    I've had my Roamio Plus for about 3 weeks now and no problems until today.
    I switch to a channel on the Roamio and it's a black screen, no sound. This continued to any channel I switched to.
    My mini's were giving me a V53 error for channels as well.
    I finally rebooted my Roamio and some channels are back and it's hit and miss on which channels, but many are still saying Channel not available, Contact your cable provider for more information.

    I'm not sure what to do next.
     
  6. edawson815

    edawson815 New Member

    7
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    Jul 26, 2003
    Silicon Valley
    Please post what you do/try to fix this. I'd be interested in how you resolve this. I'll do the same. It's been 2 weeks today that my problem started. Frustrating!
     
  7. marklyn

    marklyn Member

    457
    0
    Jan 21, 2002
    Austin
    My fix turned out to be super easy, unplug the Tuning adapter for 15 seconds, plug back in, get a solid green light and all was ok.
     
  8. badstink

    badstink New Member

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    0
    Jul 30, 2014
    I live in Cambrian area of San Jose (95124) and am having same symptoms but with different HD channels than you. I'm getting V52 or V53 errors on 7 local channels (702,703,704,705,711,712,713) and 14 other channels (721,723,736,738,739,747,749,750,752,759,775,798,811,897). I also get a GSM-11 error when I try to access On Demand.

    Tech came by yesterday but didn't solve issue. I have another appt for this coming Saturday.
     
  9. patrickthickey

    patrickthickey New Member

    113
    0
    Sep 4, 2002
    This is a very recurring issue, but not universal, apparently.

    I found I needed to add a simple 10db attenuator and the issue went away.

    Then, as I bought and installed a Mini, I installed a POE Moca filter to make Moca work reliably. The POE Moca filter itself attenuates the signal and I started seeing pixelating on some channels.

    Final solution was to remove the 10db inline filter and use only the POE Moca filter to slightly bruise the signal.

    I have not seen a V53 in almost a year. I was previously seeing the v53 on a small number of 700 HD channels like you report.

    FYI - I am on Comcast Digital in Berkeley, CA.
     
  10. edawson815

    edawson815 New Member

    7
    0
    Jul 26, 2003
    Silicon Valley
    Ask the technician to see if there are multiple "heads" available to your house. They switched mine and that solved all the problems. Joel at Comcast is the guy with TiVo expertise. If your repairman is clueless, ask him to contact Joel. The problem happened a second time, and when I mentioned changing heads, one call by repairman did it. They said they would note on my account to not change heads in future.
    I am at least 1 year closer to a fatal heart attack or stroke due to Comcast service. Write your congressman to break up Comcast, not allow them to merge with Time Warner. Can you imagine tech support being even worse!
     
  11. badstink

    badstink New Member

    5
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    Jul 30, 2014

    Update (as of Aug 2014):

    It took nearly 4 weeks but I finally have Comcast working, except for On Demand despite 1 replaced Tivo unit, 25+ cable cards, 10+ visits from Comcast technicians, and 20+ phone calls to Tivo and Comcast technical support.

    FInally a Comcast technician installed a special signal splitter/amplifier (not the little 2 port splitter, I'm talking about a large 4 port amplified splitter that uses electricity) and magically I could receive my channels.

    Turns out I have a problem with tilt and this amplifier supposedly helps bring up the weak signals and leaves the strong signals alone.

    At this point I'm 90% satisfied but still not 100%. I still cannot use On Demand because the Xfinity On Demand app on the Tivo only results in a GSM-11 error.
     

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