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Roamio Pro and Fios ultimate tv package

Discussion in 'TiVo Roamio DVRs' started by btac2013, Nov 16, 2013.

  1. btac2013

    btac2013 New Member

    7
    0
    Nov 16, 2013
    Oh, thank you for the reassurance... I was starting to get cold feet. My cable card is on the way as we speak!
     
  2. dslunceford

    dslunceford Active Member

    5,710
    15
    Oct 19, 2000
    No. VA/D.C.
    Note that if the Premium Channel not authorized becomes an issue during self install of the card, save yourself time and trouble and read this thread: http://www.tivocommunity.com/tivo-vb/showthread.php?p=9832174#post9832174

    If you ask them to "Manually revalidate the card" it will be fixed in a couple of minutes. If not, the tech rep may or may not stumble across the fix to get it working...
     
  3. aaronwt

    aaronwt UHD Addict

    19,194
    26
    Jan 31, 2002
    Northern...
    It still depends on the tech. I told them that last time and it didn't help me. It still took over 1.5 hours in chat.
     
  4. bogart

    bogart New Member

    33
    0
    Sep 24, 2002
    Jersey...

    That has always been my experience but I was pleasantly surprised by FiOS support during my recent switch to a Roamio/Mini set-up. Pairing the Cablecard took a total of 15 minutes. And they no longer have that horrible music when you are on hold, not that I was on hold for very long.
     
  5. JStew

    JStew Member

    70
    0
    Oct 1, 2007
    After reading all the information ragarding the Pro, I decided to upgrade from the XL4. The only thing I haven't seen is how much of a nuisance it is to swap cards from the XL4 to the Pro on FiOs. Is it something as simple as installing the card into the Pro and turning it on or do you have to go through the gyrations of calling Verizon support?
     
  6. bogart

    bogart New Member

    33
    0
    Sep 24, 2002
    Jersey...
    You have to have Verizon pair the card (at least if you have premium channels), but it was pretty quick this time. They answered the phone quickly, the person knew what I was talking about and connected me to a technician who handles cable cards. Perhaps it was a miracle.
     
  7. BigHat

    BigHat New Member

    118
    0
    Jan 25, 2004
    Arlington VA
    This is the point. Why the "glitch" with premium channels if they are so squared away? Who you get on the phone has A LOT to do with your experience. I have dealt with them numerous times and thus my assessment is their CS is weak. Remember, HBO etc went on copy protection in the summer of '12. How many people DON'T get a prem. channel and have this level of equipment? You'd think tech "discovery learning" on this topic wouldn't be an issue 15 months later.

    I have read things here the techs had no clue about. For example, the M card in my Premiere XL is not compatible with a 6 tuner DVR and I had to explain why or their tech would have kept insisting I could reuse it in the Roamio.
    I'm not hating on FIOS, the people are always nice, but it's not an efficient process. I did manage to install the card and use their online service, but what's the point if you still have to call for pairing?
     
  8. JStew

    JStew Member

    70
    0
    Oct 1, 2007
    Thanks! I was hoping to avoid the call because you never know what you're going to get, but for the most part I've been pretty fortunate dealing with them.

    Thanks again!
     

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