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Discussion in 'TiVo Stream' started by Time_Lord, Nov 6, 2013.
I'm having the same issue on AT&T's Uverse internet.
Has TiVo acknowledged this issue? The OOH streaming seems to be frankly unusable. Has anyone actually had a good experience with this feature?
For OOH real time streaming the video quality was pitiful when I tried it, and because of the OOH download timeout issues that is not a useable solution either. So right now I still use Sling for OOH streaming. If TiVo at least fixed the OOH download timeout issue then I would use it since I like immediate trick play response you get vs the Sling solution.
For those that have Twitter accounts (which is not me) it may be useful to Tweet Margret about the OOH download issue at the very least as that looks to be something that could be easily fixed. Don't know how effective it is to give negative reviews to the App via iTunes.
I contacted Tivo support about this (I have a Premier + Stream, not a Roamio). I am seeing the "pausing" problem when attempting out-of-home downloading.
After a bit of back-and-forth, here was the response:
I do apologize but using switches or hubs are not supported, and is most likely the cause of this issue. To get the out of home streaming to work I suggest that you hardwire the TiVo box and the TiVo Stream directly to the main router. I do apologize or any inconvenience that this may cause.
I find this laughable. I have a Gigabit Ethernet Switch connected to my router, and both my Premier and Stream are also connected to this switch. Any router that has multiple ethernet ports also contains an ethernet switch.
I really don't know how to respond to this - they are basically saying that Tivo does not support common Ethernet networking.
I got the same response when I have having problems with connectivity on my Roamio, the problem (that I ended up diagnosing on my own thanks to the fact I had a manageable switch) turned out to be TiVO's problem in the form of a bug where the wireless which I had enabled to initially configure the unit never turned off even though it was off in the TiVO menus causing the TiVO to bounce back and forth between WiFi and ethernet.
My Tivo Box (Premier XL4) doesn't have wireless capability.
However, Tivo pushed out a new IOS app this morning, which seems to have fixed this bug.
I'm downloading a show in medium quality right now via OOH WiFi. I still have the "Reconnecting" issue every 5 minutes or so, however now it looks like ongoing download either continues or resumes automatically, so certainly an improvement!