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Roamio iOS Stream issue

Discussion in 'TiVo Roamio DVRs' started by rsnaider, Dec 11, 2013.

  1. rsnaider

    rsnaider Active Member

    Apr 25, 2002
    Long Island, NY
    I have an issue with the iOS app on multiple devices in my house.

    I had to replace my Roamio Pro last month and now I have two entries in the app, one for the old TSN and one for new TSN. I have called TiVo and they tell me there is no way to get rid of the orphan entry and I find that hard to believe.

    I tried to remove the app, reboot the device, and reinstall but old box still appears.

    I am wondering if anyone here has seen this behavior in the iOS app and know how to remove boxes that are no longer active or on my account.

    If I login with MAK I only see my active boxes but if I use my tivo.com account which is needed for OOH I see the old box as well.

  2. mdscott

    mdscott Active Member

    Jun 26, 2002
    Ron - I have had a similar issue with trying to get a Humax DVR/DVD deleted from my account for the past 10 years. The best I have been able to do is to have it shown as inactive. That may be sufficient to keep it out of the iOS App listings.

    Good Luck:rolleyes:

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