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Roamio Dropping Signal

Discussion in 'TiVo Roamio DVRs' started by ciscokid, May 1, 2014.

  1. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    I just filed a formal support ticket with Tivo tonight. I will await word from them and see what they say.

    Cripes..........I hope I don't have to return it then I need to go through the whole hard drive re-swapping mess and re-pair the cable card which was a fiasco with Fios the last time I did it!

    I will advise what happens. I guess companies that get it 90% right consider that a success. It works for 90% of the consumers.......I guess we got it right! Boo Hoo!
     
  2. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I feel it is important that this thread stay active and, as a result, will keep showing up under "New Posts", where others not subscribed, can easily find it.

    Since "thread bumping" is frowned-upon, when just posting to keep the thread active, status updates and the like are the best approach.

    I'd be wary of going through a replacement option. Many have had a great number of issues get not resolved with a box-swap, and then wind up with a refurbished box, and still have the issue.

    For me, a software update of the past started the issue, and the last two have just made it worse. The odds of me having three "bad" (defective/failed) Roamios are pretty slim, especially since I already exchanged one due to a defective tuner (at Best Buy).

    If the number of people affected by this are really so small, it's going to be very difficult for us folks, in the "minority", to get TiVo to listen to us, let alone getting them to start working on a fix, for what they broke.

    The OP of this thread is in a tough spot, because they just started using their new Roamio, and didn't have the experience of seeing the problem begin, after a software update.

    OTOH, the OP did find that one TV worked without this issue, then switched to another TV and experienced it. I just hope this doesn't result in the different TV solely being blamed for the problem, and others just not being willing to accept that it could also be a case of something TiVo has changed with the HDMI processing, only negatively affecting the minority, while positively affecting the majority.

    I've been here before (in the minority, having a fix for the majority cause my issues). It's a terrible position to be in. It's going to take a lot of effort, and those affected getting along with each other, to get anywhere with this.

    It is inevitable that we, the minority, will see posts from the majority saying "I don't have this problem". I feel it is best to not engage with those sort of posts, and focus on the problem itself, helping others afflicted to find this thread, and making it a team effort.

    We need details, and lots of them. Even the smallest of details could be very important.

    Good luck, and best wishes, to all afflicted by this. We should not be forced to abandon a TV, or buy a new one, just because TiVo failed to test how their changes worked with every TV (which isn't easy, in fairness to TiVo).
     
  3. ToddK1970

    ToddK1970 New Member

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    Mar 21, 2014
    Well I am one of the owners of a Roamio Plus that was affected. I had the Roamio for 1 month and 8 days. When I called support they told me my SNR was too high since it was at 43db. They said to fix that and see what happens. Got a hold of FIOS and scheduled them the next day to come out. In the mean time the latency between channel changes went from about 10 seconds to 40. I then started getting the V52 signal and lost all video. Tivo rep still insisted ist was SNR and Fios problem.

    So I disconnected the Coax and it would not even play any of my recorded shows. They finally said oh it may be a bad box. Then they said the SNR is probably what killed it. So I paid for a new box and they shipped it me. Once I return my old on they will credit me. So I have had the new one since last Friday. I will see how it goes. I had really loved it until last week.
     
  4. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Not exactly the problem we were discussing... I've pasted a quote of your post into another thread, where some current discussion on that sort of problem is going on: http://www.tivocommunity.com/tivo-vb/showthread.php?t=517228
     
  5. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    Got reply from Tivo Tech support. The usual stuff....cables, does it work with other tv's, etc., etc.

    Told them all the stuff. Told them I tried all of their suggestions plus a whole lot more. Told them Samsung ans Sony TV are having the issues.

    Told them this is an issue that is widely being discussed on tivo community and is probably more widespread than they thought and that they needed to examine their updates as one of them broke it because it WAS working fine.

    Also told them exchanging it was not a solution as most exchanges resulted in a continuation of the problem.

    I will let all know what they say.
     
  6. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...

    So how's the replacement?????????
     
  7. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    People with teh Roamio HDMI problem...........are you hardwired to the internet or wireless. Tivo support thinks it may be due to a weak wireless connection and suggested a wired connection.

    Anyone having the issue with a wired internet connection?

    Before I go jockeying around wires, I'd like some feedback from others.

    I think it's a B.S. answer. :(
     
  8. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I tend to agree with your assessment. But, until you actually do what it takes to actually hardwire it up, you'll likely not get the CSR to budge in any direction.

    Can you just relocate the unit and TV to a place with wired? Can you just run a temporary, for the support call duration, cable run down the hallway, or something?

    I'm hardwired. I only use wireless when hardwired isn't supported (like Chromcasts), or if I'm using a laptop in an unusual place.

    I don't see any connection to what you described as being remotely linked to networking, at all. Unless you are using the network to stream the content from one device to another while viewing it, you should be able to be completely network disconnected, and have no such issue.

    Is there more to your story that you might have unintentionally left out that just might validate what the CSR is suggesting? I did kind of jump on the bandwagon, without asking for every detail of every possible aspect of your configuration...
     
  9. aaronwt

    aaronwt UHD Addict

    19,167
    21
    Jan 31, 2002
    Northern...
    I've had no issue with my wireless Roamio or my wired one. My wireless Roamio is rock solid. It works just as well as when with a wired connection
    .
     
  10. gweempose

    gweempose Active Member

    2,443
    4
    Mar 23, 2003
    Northbrook, IL
    Have we been able to determine if there is a correlation between the problem and a certain brand/model of TV?
     
  11. mntvjunkie

    mntvjunkie New Member

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    May 12, 2009
    Not sure if this is related to the problems you are all experiencing with HDMI, but after 6+ months of flawless operation, I can no longer get video output using HDMI on my Panasonic Plasma TV.

    I have tried new cables, different ports, power cycling, etc. to no avail. The odd part is that it was working just fine last night, but tonight is no longer working. Switching to Component cables has "fixed" the issue for now, but doesn't give me nearly the quality that I expect, so I don't think this is a permanent fix.

    This is so frustrating, because NOTHING in my setup had changed or moved AT ALL. I just came home, powered on the TV, and had a black screen, where previously I had a working signal.
     
  12. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    Well, this is the reply I got from Tivo support..................

    It's actually sort of good news. At least they seem to be admitting that they DO have a problem!

    Thank you for the updated information you provided. I have read through the previous contacts as well and would be glad to continue helping you with your ongoing HDMI problem...............

    "At this point since you have completed the troubleshooting we have available, I have passed your information including make and model of TV along to our development team for further investigation. Thank you for providing us with this data, which we will use in developing a solution.

    While we would be able to exchange your Roamio under warranty, at this point a better solution might be to swap out the locations of the Roamio and the TiVo HD until we have an additional update available to address this issue. We are expecting another update soon, although we do not have an exact date. We do thank you for your patience and apologize for the inconvenience this has caused.

    Please continue to use reference number xxxxxx-xxxxxx for further contact regarding this request. In order to respond to this email, please log into your account at www.tivo.com/mysupport. Replies directly to this email will not be received."
     
  13. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    Well, I got the latest update today and it looks like the HDMI handshake problem with my Samsung has been fixed! Praise be!

    Has it worked for you other guys with this same issue?
     
  14. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    I always seem to get bitten by saying something is fixed. But, it seems cleared-up for me too.
     
  15. ciscokid

    ciscokid Member

    849
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    Jan 14, 2003
    Tampadelphia...
    The post I was notified instantly via email is considerably longer that the post that is showing up in the forum.

    Is heavy editing a usual occurrence? I wasn't aware of that!
     
  16. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    The post clearly has a tag at the bottom that says "Last edited by nooneuknow : Today at 12:55 AM."

    I had posted some comments about Xbox that I realized I was wrong about, after I read another thread that cleared things up.

    There is nothing wrong about a large edit, as long as the post edited has not been replied to, quoted, or would leave a gaping hole in the flow of the thread, causing confusion. Your post is the first post after the edited post. No harm, no foul, and within the forum rules. I did (unintentionally) neglect to leave a reason for editing. Now it's addressed.

    EDIT/ADD: Some members abuse the ability to edit, by posting direct attacks towards another member, checking that the member is online and reading the thread (the member's public info page shows online activity), then edit the post down to something completely inert. I've called-out one member for doing this, after I called them out on outright deleting posts, and they switched to editing for the same end-result.

    Now, you'll see that I edited this post to add something, sometimes abbreviated ETA. If you really want to dig around, you will find plenty of posts where I removed excess commentary/opinion that might cause a rift, often marked with "<snip>" or something like that, and a reason for it listed at the bottom. Outright post deletion is frowned-upon, unless done promptly, without abusing it.
    /END EDIT/ADD
     
  17. Kungfubarbie

    Kungfubarbie New Member

    16
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    Dec 8, 2014
    I've just hooked up a Roamio pro and in addition to the usual issues, I noticed it takes longer for the picture to show when I change the channel. I didn't have this problem when my series three was hooked up to this tv. Trying a different port didn't fix it. Is anyone else still having this issue? Sometimes the wait is so long I get the v52 error until I go to another channel and return.

    I have it limited to three tuners because charter stinks.
     
  18. JoeKustra

    JoeKustra Cable only

    5,743
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    Dec 7, 2012
    Ashland, PA...
    Have you looked at the DVR diagnostics? The signal from your cable feed may be faulty, or the Roamio may have a faulty tuner. The signal level on all the tuners should be the same and there should be zero RS Uncorrected.
     
  19. Kungfubarbie

    Kungfubarbie New Member

    16
    0
    Dec 8, 2014
    The signal is the same if they are on similar channels (ie basic is 100 with 41-42 and cable is 97 with 39,). I ordered an Attenuator to bring them all below 39. Last night they were all 0 0 until I changed to one basic cable channel that blacked out briefly last night. It works now, but I did see an RS corrected 1 on that tuner. It's gone now.

    What are RS errors? My biggest problem is a few channels with v58. Charter moved the cards to the top of the list and the card and tuner look good. I'm out of ideas. Same channel issues with series 3.

    Thanks!
     
  20. JoeKustra

    JoeKustra Cable only

    5,743
    45
    Dec 7, 2012
    Ashland, PA...
    RS: http://en.wikipedia.org/wiki/Reed–Solomon_error_correction

    I answered because I was having tuner problems with my new Roamio that I didn't have with my 2 Premieres. I even switched cable cards. The diagnostics were total chaos. A new Roamio fixed the problem. Build date on the new unit is 11/4/14.

    I get signal level of 85 to 90, SNR of 35 to 37 on all four tuners. I assume you know about the INFO button showing you what channel each tuner is using? There isn't a manual method to set them all to the same channel, but it can be done with recording. For my test I just selected 2, 3, 3, and 5 to get them close. Those are my SD channels and the problem wasn't too bad. Having all 4 set to HD made two tuners unwatchable.
     

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