I just filed a formal support ticket with Tivo tonight. I will await word from them and see what they say. Cripes..........I hope I don't have to return it then I need to go through the whole hard drive re-swapping mess and re-pair the cable card which was a fiasco with Fios the last time I did it! I will advise what happens. I guess companies that get it 90% right consider that a success. It works for 90% of the consumers.......I guess we got it right! Boo Hoo!