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Roamio Doesn't Appear in Tivo Transfer

Discussion in 'TiVo Roamio DVRs' started by nyctwc, Aug 25, 2013.

  1. stumantexas

    stumantexas New Member

    5
    0
    Aug 14, 2013
    I called Tivo to ask if Tivo Transfer was supported with the new Roamio's - the answer was "when the developers came and trained us (support staff), they said all Roxio products have been tested to work" I paraphrased that, but the main thing is that she said it had been brought up and answered by their developers.

    But - mine does still not connect. I have a support question into Roxio and they said they were getting in touch with their developers to make sure its supported, and then will try and help me connect.
     
  2. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    It's buggy. I was just watching a show from my Premier on my Roamio then I went to transfer it and got an error about make sure the show as still there and my network connected. Then I went back and could watch it and tried again and still would not transfer.

    A few transferred fine.
     
  3. tivoknucklehead

    tivoknucklehead Member

    718
    2
    Dec 12, 2002
    Orlando Florida
    I can transfer from my roamio to tivo desktop on my PC, can see my other tivo premiere in Roamio "My shows", but only once saw my PC in the Roamio "My shows" list, then is went away. and I can still see my PC in my premiere "My shows" list. reboots of the Roamio and PC have not helped

    edit-I fixed after switching from Bonjour to Tivo Beacon in tivo desktop properties
    not fixed, see next edit



    edit two: well, my PC now appears in Roamio my shows after switching to Tivo beacon , but when I actually try to transfer videos from PC to Roamio, either automatically or manually the download starts, then dies with "download rate too slow" messages in history. Even though I have a wireless N ethernet adapter and a 90mb internet router that works just fine transferring to my premiere. has to be some sort of bug, these are small video files that shouls easily transfer. And daily podcasts subcribed directly on the Roamio are not downloading either
     
  4. wmcbrine

    wmcbrine Ziphead

    10,368
    22
    Aug 2, 2003
    It says "TiVo Series5" rather than "Roamio". Otherwise, yes. (The picture is even accurate.)
     
  5. chrisallen

    chrisallen New Member

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    Sep 1, 2013
    Just to clarify, I'm on a Mac. I can see the Roamio via an app called Bonjour Browser, but the Tivo Transfer app is just not recognizing it.
     
  6. stumantexas

    stumantexas New Member

    5
    0
    Aug 14, 2013
    Official Answer from Roxio (Corel) Support:

    Thank you for contacting Corel Customer Support.

    I have verified your issue with our product development department and it seems we will need to update our software in line with the latest Tivo Roamio DVRs. However, as of the moment, we cannot guarantee when the update will be released.

    So after contacting TiVo support to check and see if the Roamio was supported on Tivo Transfer and was told yes - I guess the official paid for answer is 'Not Yet'.
     
  7. nhmacd

    nhmacd New Member

    1
    0
    Sep 3, 2012
    I use a Mac running OSX 10.8.4 Mountain Lion and have just purchased a Tivo Roamio. Everything appears to work fine other than Tivo Transfer. Sharing is activated on the Tivo website. I have Tivo Transfer 2.1 from Roxio Toast 11.1 but the Roamio does not show as a source/Tivo DVR.
    After 4 hours or reading the Roxio, Tivo and other sites the only think I think might be the problem is maybe the Tivo Transfer software requires an update from Roxio.
    Neither Tivo or Roxio have put anything about this problem on any part of their web sites that I can find.
    This is just another problem from Tivo, who won't let you simply change your TSN (Tivo Service Number) if you buy a new machine to replace the old one. That way they are able to make me to pay $14.95 for the new Roamio, an increase of $2 per month on my Premier. That was kept secret when I upgraded.
    Do you know how to simply fix the Tivo Transfer failure or do I just wait for Roxio to supply an update to Toast 11?
    Please accept my apologies for rambling on but I'm quite upset about this right now.
     
  8. wmcbrine

    wmcbrine Ziphead

    10,368
    22
    Aug 2, 2003
    I hope you guys realize there's other software for TTG that will work on the Mac, that doesn't have this problem. pyTivo didn't need any changes to be Roamio-compatible... Roxio must be doing something stupid, like keeping a list of supported models and rejecting TSNs that don't match the list.
     
  9. nyctwc

    nyctwc New Member

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    0
    Apr 6, 2010
    I spoke to Tivo Level 2 support, who (as expected) said it is up to Roxio to fix this issue with Tivo Transfer and the Roamio. He suggested as a temporary alternative downloading programs through your web browser using the IP address of your Tivo as the URL (found in Settings>Network), "Tivo" as the username and your Media Access Key as the password.
     
  10. Icarus

    Icarus New Member

    360
    0
    Jun 15, 2002
    Upcountry...
    pyTivo didn't see the new roamio when it started up at first (it prints out the tivos it finds) but it is now. I guess account info/sharing options needed to propagate? kmttg needed a bit of coercing to find it, I think I ended up entering the IP address and name manually.

    roamio did see the pyTivo shares as soon as I tried it, and transfers to it worked also.

    -David
     
  11. wmcbrine

    wmcbrine Ziphead

    10,368
    22
    Aug 2, 2003
    Yeah, any new TiVo has that issue. I just assume they won't work correctly for the first couple of days.
     
  12. dana278

    dana278 New Member

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    Aug 31, 2013
    Is anyone having any luck with their Roamio showing up in TiVo Transfer yet? I check for updates every few days but nothing yet.
     
  13. mckingsley

    mckingsley New Member

    29
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    Dec 29, 2002
    West Jordan, UT
    There is definitely no uptades yet...but wish we had some word on it.
     
  14. dana278

    dana278 New Member

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    Aug 31, 2013
    Yeah that's what I figured. Thanks for the reply!
     
  15. Borack

    Borack New Member

    70
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    Dec 14, 2004
    Tampa Bay
    Nothing yet...!!
     
  16. drkmstr

    drkmstr New Member

    15
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    Nov 23, 2013
    Toast 11 is what 3 years old... My guess this update will not be coming anytime soon. If you all ready have toast.

    Browse to...

    https://tivoipdaddress (find ip address in network settings i.e. 192.168.1.x)

    username: tivo
    password: your media access key

    Once you download the file you can open it in toast and play it with the toast media player. It works for me using Toast 10 and OS X 10.9.
     
  17. frombhto323

    frombhto323 Member

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    Jan 24, 2002
    Washington, DC
    What does "SI" stand for?
     
  18. Goober96

    Goober96 New Member

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    Jun 28, 2005
    Anderson, SC
    System Information
     
  19. frombhto323

    frombhto323 Member

    445
    1
    Jan 24, 2002
    Washington, DC
    Thanks. I hope Tivo appreciates this forum. I would not have guessed the transfer function would take up to two days. That was one of the first things I looked for, and I thought something was malfunctioning when it wasn't there this morning after setting up yesterday afternoon.
     
  20. Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA
    It's unfortunate Tivo does not communicate this but it can be accelerated. Forcing multiple connections on all Tivos (to retrieve the new account info) and then restarting them can reduce that time to less than an hour in some cases. It's not necessary to wait days.
     

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