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Roamio died and TiVo does not repair them??

Discussion in 'TiVo Roamio DVRs' started by Rkkeller, Jul 4, 2014.

  1. aaronwt

    aaronwt UHD Addict

    19,173
    21
    Jan 31, 2002
    Northern...
    My first Roamio Pro I got in August/September last year had an issue where it wouldn't boot after using it for a couple of weeks. When I took it back to BestBuy and they plugged it in, it booted up fine. But the several times I tried it at home, it never booted. I exchanged it since this should not happen. And there was no guarantee it would not happen again. So far my replacement has been fine.
     
  2. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Do you have lifetime on you Roamio ? if not what type of service do you have, that's important as any new TiVo needs TiVo service and you can't change Lifetime service between boxes yourself.
     
  3. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    My Roamio has a 1 year term which expires in August.
     
  4. mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    So the link I provided you a few posts back clearly states that you have a 1 year limited warranty with lifetime service or 1 year term service.. If you need to call TiVo again you may want to ask the rep why his site clearly states you have a limited warranty yet he claims you don't. It seems like a reasonable question. If they refuse get Amazon involved.
     
  5. lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    Unless the drive was upgraded and noted on his account.
     
  6. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    True. Despite all the naysayers, this does happen. If you get to a CSR tier that has reps capable of reading the logs, every call to support is a gamble with an unauthorized hard drive installed.

    I'm surprised they haven't automated flagging unauthorized drives. The fact that you have one is present in every log file uploaded with every TiVo Service connection.

    I would guess that if you don't treat the CSR well, they'll look for that specifically, deny further support, and flag the TSN (note the account).

    Perhaps I should argue against myself on this, since it always brings out tales of people who who have upgraded since TiVo was born, and never denied support or warranty (as long as they put the original drive back in).
     
  7. mpnret

    mpnret Member

    137
    1
    Dec 4, 2012
    That's why every post I make I suggest he ask the TiVo rep why they are not honoring the warranty as stated on the TiVo site. I bet it's just poor understanding but if they bring up the drive it's all over.
     
  8. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    Knock on wood, everything is still working fine, but if anything happens again I will press for an answer. At the time my Roamio died, the last update to TiVo was with the larger HD.
     

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