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Roamio died and TiVo does not repair them??

Discussion in 'TiVo Roamio DVRs' started by Rkkeller, Jul 4, 2014.

  1. Jul 4, 2014 #1 of 28
    Rkkeller

    Rkkeller Active Member

    1,276
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    May 13, 2004
    My Roamio just died after not even 2 years, wont power on and no lights, and I am surprised when I called TiVo and they do not repair them.

    I might just order another as there are specials for the July 4th weekend, but can I just put my old upgraded 3tb HD in the new Roamio and still have all my shows and SP's or will I lose everything?
     
  2. Jul 4, 2014 #2 of 28
    squint

    squint New Member

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    You'll lost at least the shows. Since you don't have a warranty you might consider unplugging it, opening it up, and taking a look at the power supply. Maybe it died an early death and can be easily fixed. I'd also look for any other obvious signs of failure.
     
  3. Jul 4, 2014 #3 of 28
    bobfrank

    bobfrank Member

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    Mar 17, 2005
  4. Jul 4, 2014 #4 of 28
    aaronwt

    aaronwt UHD Addict

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    Northern...
    Are you sure you are talking about a Roamio TiVo? The Roamio models haven't even been out a year yet. The Roamio Models were released in late August 2013.

    http://pr.tivo.com/press-releases/ohhh-roamio-nasdaq-tivo-1044272


    And the TiVos have a limited warranty for one year. So it should still be under some kind of limited warranty if it's a Roamio model.

    http://support.tivo.com/app/answers/detail/a_id/32/kw/warranty
     
  5. Jul 4, 2014 #5 of 28
    aridon

    aridon Member

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    You haven't had a roamio for two years it should still be under warranty but if you exchanged the drive you'll need to put the old one on for warranty work. Obviously don't tell them you did that.
     
  6. Jul 4, 2014 #6 of 28
    Rkkeller

    Rkkeller Active Member

    1,276
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    May 13, 2004
    Thanks, I meant not even 1 year. I called TiVo and was told that after 90 days they don't do anything as they do not repair them anymore, maybe I will call again.

    Another strange thing is, I unhooked it and put in the kitchen, then plugged it in again for the heck of it and it started working.
     
  7. Jul 4, 2014 #7 of 28
    bobfrank

    bobfrank Member

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    Mar 17, 2005
    Double check the power where you originally had the Tivo plugged in at.
     
  8. Jul 4, 2014 #8 of 28
    tenthplanet

    tenthplanet Member

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    Mar 5, 2004
    Double check the first outlet where you plugged it in, outlets can die,it happened to me when I was vacation last year.
     
  9. Jul 4, 2014 #9 of 28
    lessd

    lessd Active Member

    7,695
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    CT
    I think you confusing the word repair with exchange, TiVo never repairs any TiVo even within the first 90 days, they will give you an exchange for free within 90 days and charge you about $50 for an exchange between 90 days and a year, after a year TiVo charges about $150 for an exchange, all these exchanges come with the same Lifetime service you had, or with the monthly service you had, after 3 years TiVo also charges you something to move the Lifetime Service + the $150 on any exchange.
     
  10. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    I must get the wrong people at TiVo on the phone as I called again and was told pretty much I was out of warranty and to buy a new one or send it to Weaknees.

    Mine is the OTA Roamio and on sale at Amazon for $169, Weaknees wants a non refundable $99 diagnostic charge, so for $70 more I can get a new one.

    I am not sure what to do really as I left it plugged in overnight and its been fine. I might put it back where it was using another outlet and see what happens.
     
  11. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
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    Feb 28, 2001
    North...
    http://www.tivo.com/legal/tivo-dvrmini-limited-warranty

     
  12. SullyND

    SullyND L:45-21 TCF Club

    8,628
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    Dec 30, 2004
    Chicago Burbs
    Does your TiVo have a non-stock hard drive in it? If so, you voided the warranty. TiVo can tell which may be why you are being told that.
     
  13. Rkkeller

    Rkkeller Active Member

    1,276
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    May 13, 2004
    Yes, I am upgraded to a 3tb HD.
     
  14. SullyND

    SullyND L:45-21 TCF Club

    8,628
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    Dec 30, 2004
    Chicago Burbs
    So then it's warranty is void.
     
  15. bicker

    bicker bUU

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    Georgia
    Always pays to ask a few more questions to get to the bottom of the matter.
     
  16. eboydog

    eboydog Just TiVo'ing.....

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    Mar 23, 2006
    Do you have the orginal drive? TiVo just replaced one of my Roamios under the $50 exchange one year warranty, just had to reinstall the orginal drive back before sending the defective one back to them. I opted for the advance exchange which requires a $250 charge which is refunded once they receive the defective Roamio.

    Might also add that TiVo told me the same thing too that the 90 day warrenty expired and it was out of warranty, it wasn't until I pressed the issue did they finally relent and offer the $50 exchange. Now I did reinstall the orginal drive and allow it make a few service calls first prior to calling it in so that it's 500mb capicity was recorded. If your Roamio is booting then such might not be realistic but in my situation I didn't want to take a chance and have them deny the claim since in my situation, the hard drive had nothing to do with the problem mine was having. The first tier TiVo support rarely checks your TiVo logs to determine if it's been altered but rather the higher level support staff will esp if it's a complicated issue.
     
  17. unitron

    unitron Active Member

    16,387
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    Apr 28, 2006
    semi-coastal NC
    I don't think the warranty matters.

    TiVo doesn't do repairs.

    They replace the entire unit.

    Whether it died after a day or day and a year.
     
  18. lessd

    lessd Active Member

    7,695
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    Jan 23, 2005
    CT
    That is correct!
     
  19. Rkkeller

    Rkkeller Active Member

    1,276
    3
    May 13, 2004
    Thanks guys, I have an opinion question as I am debating what to do now.

    My Roamio worked fine for many months, then a couple days ago started a couple random reboots then would not turn on. I unhooked it and ordered another on sale from Amazon for $169 coming Monday.

    Then for the heck of it I hooked up the Roamio again and for the last 2 days it has worked normally no problems at all.

    Now my situation is, do I refuse delivery on the Roamio tomorrow thats what Amazon said to do if I didn't want it OR do I keep the new one and sell the old one for parts on Ebay as it could act up again? I gave up asking TiVo to exchange it as I tried 3x now.
     
  20. mpnret

    mpnret Member

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    Dec 4, 2012
    It may never happen again or it may happen later today. I don't think anyone can answer that. My opinion is to refuse delivery. I would also check the power outlet carefully by tapping on it, wiggling the cord etc. Even keep it plugged into another outlet if possible.
    If it does happen again I would pursue the warranty issue. As long as you didn't volunteer any info about your upgraded drive and are able to put the original back in I don't see what the problem is. did they give any reason for warranty denial? You can refer them to the page on their own site which clearly states you have a limited warranty as long as you have lifetime service or service with a one year commitment which I believe are the only 2 offered. Is there something about the service you didn't mention?
    http://support.tivo.com/app/answers/detail/a_id/32

    If any of that does work get Amazon involved. They sold you a box with a one year limited warranty that the manufacturer won't honor. They are usually pretty good with things like that.
     

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