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Roamio CableCard and VOD Problem Solved

Discussion in 'TiVo Roamio DVRs' started by dlongnecker, Mar 5, 2014.

  1. dlongnecker

    dlongnecker New Member

    Dec 30, 2006
    I have been trying to get my new Roamio to work with premium channels and I had the infamous VOD freeze problem. I am on my 5th Cable Card. Tried the Comcast CableCard number over 30 times to get it to paired. Tivo Support was all over the SNR numbers. I ran across a suggestion on a Tivo Board and it worked....so after a month trying, the solution was rather easy.

    First, Logon to your Comcast Account and select Services (in the middle top) and then Equipment on the Right. The card in your Roamio must show up as MOTOROLA TIVOPMHST

    On the COMCAST site for my ACCOUNT, my TIVO box was showing up as:


    On Tuesday I sent a e-mail to the comcastcares e-mail address asking them to change the make and model to


    I also provided them my CableCARD ID, Host ID: 035-013-723-471-1, Data,
    UnitAddress, and Card S/N.

    I asked them to make the change and re-pair my equipment. And, I didn't need a call.

    On Wednesday morning, I turned on my TV and VOD worked like a champ. I tried my premium channels, and they too worked like a champ. I logged on to my Comcast account and my Make & Model was now correct.

    My SNR is still 42 and my signal strength is still 100%. So those who say the problem is on Comcast setting side are 100% correct. And, this is a good way to verify they have you configured correctly.
  2. kbmb

    kbmb Well-Known Member

    Jun 22, 2004
    Interesting theory....I have 2 Roamio's....a basic and a pro. Both on Comcast, both with Motorola cards.

    In my Comcast account, my Pro is listed as Make & Model: MOTOROLA MOTORHOST
    My Basic is listed as: Make & Model: MOTOROLA TIVOPMHST

    VOD works perfect on both.

    Just thought I'd share. But I do think maybe you are onto something that could at least give some people who are having problems hope.

    It's a damn shame Tivo can't get together with Comcast to hammer out the details, especially since Comcast is rolling this out to everyone!

  3. AdamNJ

    AdamNJ Member

    Aug 22, 2013
    Dunellen, NJ
    I think this is the same as getting the Tivo billing coded added to your account. Others have stated that this is what is required to get VOD to work.

    So for kbmb, even though one might be listed wrong, he must have the tivo billing code on the account, so it works for both.

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