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Discussion in 'TiVo Coffee House - TiVo Discussion' started by BarryD99, Oct 10, 2007.
This is a weakness of the HME concept. Defintely an issue to some measurable extent.
As mentioned by the support person (see the quote above), we've had some performance problems for the initial rollout. We (Tivo and Rhapsody) have solved the major ones, and are well on our way to solving the nagging-but-lesser ones. It's important that you have a good experience, though, so if you do have a performance issue (or error) again, you should send me a private message with the approximate time the issue happened and what you were doing. If you have a full Rhapsody subscription (as opposed to a trial or a Comcast radio subscription), providing me with your Rhapsody logon (though NOT the password, please) would make it possible for me to diagnose the issue. The more information (other than the password!), the better.
I'm glad you enjoy the experience when it works; we're working to close up the nagging issues now, so that it becomes (or stays) something valuable to you.
I thought I'd mention this bug for the QA people in addition to the clipping:
When a song has just been added to Rhapsody that can be streamed on the computer, that same song cannot be streamed by the Rhapsody HME Application if it is on the saved playlist list if it doesn't show up in the list of available albums.
When this occurs, the application throws an exception which states the content cannot be found (very strange since the songs are there--just not in a form the HME application can find).
I'll see if I can come up with a list of songs that fit this criteria when I have time to really research the issue.
I must say that coming from an IT background, an end user should never see an error message formatted this way and should be trapped.
The good news is that it doesn't kill the application and kick you out--you just can't play the song.
>>We (Tivo and Rhapsody) have solved the major ones, and are well on our way to solving the nagging-but-lesser ones. >>
I'm truely confident that they will. In the meantime time, Tivo needs to change the message from "Please wait" to "Please wait and wait and wait."
Yesterday I couldn't connect for most of the day. So far today, I've not had a problem.
And, if many of the first set of users are having these problems, maybe they need to not roll out anymore for a few days.
Unlike a 2 nights ago, Rhapsody was working sweet tonight. I'm logged in with a new Rhapsody To Go subscription and used it for about an hour and had just a few minor slowdowns. It's working better than ever and I was able to bring up a whole lot of old favorites pretty quick. Thanks.
I'm happy to hear that things are stabilizing for you. Let me know if you see any repeats of the issues. We may also get a small hiccup in perf (for maybe 30 minutes?) in the next 24 hours or so; if anybody notices that, it'd be great to hear it.
Ok, it's been almost a week since I put in my service number to the priority list to get the Rhapsody d/l and still nothing.
Not working for me (now). I get past the please wait but when I try to play a track, I don't get past the loading - ie it doesn't load or play
Private message me what track you're trying to play, and how you got to that track (ex; search -> artist page -> album, or top tracks -> tracks, etc.)
I'm a Napster sub, so I'd rather use that. Otherwise, it's kind of a dim shadow of using a service like Rhapsody or Napster with your computer. You don't get an easily accessed artist biography and discography.
Of course, my laptop is connected to my entertainment equipment (I'm composing this using a 46" 1080p LCD as my display), so I'm not really a good target for this service. I'm sure that I'd appreciate it more if it was more convenient than just using my PC .
Also, if you're in a trial, sending me your TSN might help ...
Well I have the menu item on my S3 finally today but it won't connect to the service. I just tried my S2 that was working and it's not anymore. I'm not having a lot of luck so far with this. It seems a long way from ready for commercial availability. Who wants to pay $12.95 per month for something that may work sometimes?
I was trying to get in about an hour ago and I couldn't, so I pressed TiVo Central and went back a few times until I got in, then it worked. A bit frustrating, because I'm watching the Red Sox live and during commercials I'm going to Rhapsody. Of course I would like to be instantly connected every time and I wish I could toggle between Live TV and and Rhapsody. I'm still loving it though despite the wait to get in. This is the best HME app so far for me and I use it often with uneven performance results. I've learned to be patient with the button clicks until they catch up.
I received the update the day it was announced and have tried it extensively. So far, the longest I gave gotten it to play is about 2 hours. Mostly it will play for about 2 songs and just stop. At that point I have to press the Tivo button and attempt to re-enter Rhapsody, usually with no luck for the first several tries. Sometimes a reboot is necessary to restore playback. I have also had several instances of the Rhapsody app hanging and having to exit and re-enter, again with mixed success.
This has all been reported to Tivo tech support.
Looks like not ready for prime time yet.
(Seriously, about 3 out 5 times I tried to get into Rhapsody I see this message, and the Tivo never gets into Rhapsody).
So, I have been waiting for a message from Tivo or Rhapsody that the service is available on my Tivo. Turn on the TV and see no new messages pending. Been like that for a week.
Finally, this morning I went into Photos, etc.... and there it is. I've had no reason to check the HME apps for a few days.
Don't they inform users that the service is available.
Not really for this thread, but someone mentioned that they got a message that they got a message that Rhapsody and **esata** were now available. Anyone got that one yet?
From what I have been told, the Tivo HME servers are being updated to address some of the issues people have been seeing, this week. Hopefully things will be improve after that.
Last night I had a some trouble getting onto Rhapsody from my Tivo, as in, I couldn't. This morning I tried before going to work around 5:45ish and had no problems logging in and listening to a couple of songs and channels. Maybe it has something to do with server congestion?
That's why they call it "Rhapsody Radio PLUS" a $60/year value free to all Comcast subscribers.
I finally got the Rhapsody update last night and had a chance to play with it.
I like the interface and how it's fairly similar to the content of the Rhapsody software and online. It has pretty much all the same stuff as regular Rhapsody but layed out in a Tivo like interface. The quality is excellent for streaming wirelessly.
The Bad/Ugly: Like others have mentioned, it's extremely slow to start. The first time I tried, it timed out and went back to live TV. The second time it took about 3 mins. I'm guessing it's a network/server issue that they are aware of and working on to fix. I did get an error when I was in the queue and scrolled up to play another song. The original song kept playing through the error.
So far I like it and can't wait to give it a real test. I'm thinking of hard wiring my Tivo S3 to see if that makes a difference in performance.