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Rhapsody- and TIvo, The Good, Bad, and Ugly

Discussion in 'TiVo Coffee House - TiVo Discussion' started by BarryD99, Oct 10, 2007.

  1. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Congratulations, jeffmc425 and the rest of the crew! Those are indeed nice incremental interface improvements, and the app does seem more stable now. While trying it out today it hasn't once taken me to the dreaded "Green Screen of Death", for example. I think everyone would agree that is a good thing!

    However, I still got a couple of errors. I tested it twice, by just playing a channel for a couple hours each time. Can you answer these questions?

    1) Does the application time out if you just play a channel for a long period of time? Mine did that once, dropping into LiveTV after an hour or two (or three...I wasn't in the room). That would be a design decision, not a defect, and I'm sure most of us could live with that.

    2) The second time the application stopped running on me, it didn't drop into LiveTV. Instead, it went to this screen. Would you have any idea if this message screen I received is a problem with the Rhapsody application, the environment it lives in, or my particular TiVo?

    CAN'T RUN

    An error occurred while running the application. The application closed during a read (0x50006).

    < Press Select to Continue​


    This was on a TiVo HD. Again, I'm very impressed that it's no longer taking down the whole machine, but obviously I still need to do something here. The answers we subscribers get from Customer Support on an issue like this can vary...if you're lucky they just want to swap your TiVo out for a replacement unit but some people continue to have the same problems with their next unit too so I don't know if all that disruption would be worth it. Is this the app, the environment, or a small group of defective TiVo units? I hope you can answer at least some of my questions here. Thanks.
     
  2. c-surfer

    c-surfer New Member

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    Jul 25, 2001
    San Diego,...
    Rhapsody seems like a good idea but I won't touch it again until it is 100&#37; stable.

    My Tivo S3 died during the Rhapsody trial period, and I wouldn't be surprised if Rhapsody's repeated crashing corrupted my Tivo.
     
  3. jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    When did it stop playing (like time and date)? There were known problems with the Rhapsody Servers after 9:00 on friday. If Rhapsody stops playing, it will timeout, eventually, to live TV by design (keeps plasma and CRT burn-in to a minimum that way).

    The second application closing error 0x5006, sounds like a Tivo HME server error. I saw that the other night myself after getting the new app, but had not rebooted the box before trying the app at my house. Have not seen it since.
     
  4. jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    The client code, running in the box, has much improved on series 2 and series 3. This code last fall did have one or two issues that could cause a box to hang, but has had a lot of work done to stabilize it. 9.3 for Series 2 and 9.3A for series 3/HD is pretty good. The Rhapsody App itself cannot crash the box, since it is isolated in the HME environment, but the client code it talks to (client code) could do that. Tivo has done a lot of work in the client code to weed out issues.
     
  5. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    Thanks. I can corroborate your reply to c-surfer: it definitely is more stable, and neither of my incidents meet the definition of a crash. I was able to immediately go to the TiVo menus, select Rhapsody again, and get right back to playing music for several more hours.

    The difference is as vast as going from Windows 95 to Windows XP in one year: Complete system hangs vs. "This application had to close, do you want Windows to open it again?" But who wants to be compared with Microsoft. :rolleyes: These stability improvements are big stuff. Thank you.

    To answer your question, both of the problems I reported in my last post occurred on Saturday, but certainly there are little interruptions in Rhapsody and other Internet music streams from time-to-time on the desktop as well... I continued testing today (Sunday), with channels, playlists and track search, and have two more of the same incidents to report.

    Dropping into Live TV:
    Eventually at the very end of the day it dropped into Live TV again while I was out of the room. So, again I do not know what happened but certainly it played for hours and hours at a time - almost the whole day - compared to what it did in previous releases: dropping into Live TV within 10 minutes if not going into complete and utterly frightening system crashes. I'm sure the team is working to improve this applications's ability to reestablish the connection - something the Rhapsody desktop and web apps clearly have more experience doing - instead of freezing and dropping out to Live TV. It is very jarring to be listening to relaxing music, and then - not really noticing that the system has gone silent for awhile - suddenly hearing the last channel my kids were watching screaming cartoon mayhem out of the home theater system.

    Application closing error 0x5006:
    I got this once today as well, and I think you can reproduce this one so here's a bug report you can actually sink your teeth into. Expected: if a track is no longer available, it should be grayed out and unselectable in any user playlist. Observed: I tried, twice in a row two different ways, to play a track that is no longer available on Rhapsody. It was in an old playlist I set up via the PC desktop version of Rhapsody in 2003 or 2004. Viewed from a PC, that track is grayed out now, but on the TiVo it was not grayed out or unselectable so I was unaware of any problem and tried to play it. First I clicked on the song in the list and got a message within the Rhapsody app saying that track couldn't be found. That message allowed me to return to the playlist. Then, when the playlist automatically progressed to that track the application closed with the 0x5006 message. It should have handled that read error better without closing, of course, but if unavailable tracks were not selectable at least that would remove one path to that error.

    It may sound strange, but I'm happy to be at the stage where I'm just reporting bugs now. :up:
     
  6. jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    Many thanks. We'll get the team to look at these.
     
  7. tommy275

    tommy275 New Member

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    Jun 8, 2003
    indeed. i have whole house audio and two speaker zones in my backyard. it's quite annoying to be hosting a BBQ or party, listening to rhapsody, and suddenly have rachel ray blaring all around the yard and all over the house. quite a buzz kill. and i like rachel ray.
     
  8. sstatman

    sstatman New Member

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    Oct 10, 2007
    Okay, I admit it. We get payola from Rachel Ray.

    If you do experience a dropout, feel free to send me an email with your logon (or your machine's "Tivo Service Number" off the back, if you're in the trial) and around what time you got dropped. We can look into why it happened on our side.
     
  9. tommy275

    tommy275 New Member

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    Jun 8, 2003
    I realize that I'm a complete moron, but can someone please tell me how to pull of the following, granted, "power-user," functionality?

    * play a saved playlist in random order.

    step-by-step, please, because i've been trying for months now and haven't come up with the secret.
     
  10. tommy275

    tommy275 New Member

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    Jun 8, 2003
    by the way, the "Similar Albums" functionality, which is quite nice, motors right along even as the actual music delivery (details details) part of the app sits there hanging. i'd prefer it the other way around, but hey, you can't have the world.


    don't mean to sound so snarky. just trying to have fun while rhapsody pisses me off.
     
  11. sstatman

    sstatman New Member

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    Oct 10, 2007
    There may be a better way, but here's how I did it :

    1. From the top Rhapsody menu, select My Library -> View Saved Playlists
    2. Scroll to the playlist, hit select
    3. Select Add To Play Queue
    4. Hit Info to go to the Play Queue
    5. Hit Enter for Play Queue options
    6. Select Shuffle, switch to On
    7. Save those settings

    You need to start with an empty play queue, so step 0 is to go to the play queue, and clear it.
     
  12. May 3, 2008 #252 of 378
    Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...

    OK sstatsman, here are a couple of incidents for you:

    May 2, 2008, ending 8:45 PM Pacific: Was playing the Baroque channel. After a couple of tracks, Rhapsody hung showing the next track but never played it, then dropped into Live TV.

    May 3, 2008, beginning 2:05 PM Pacific: Tried to play the Bossa Nova channel at 2:05 PM. Rhapsody named the first track up in the upper right corner but never played it, then dropped into Live TV at 2:10 PM. I went back in and tried again. It hung on a different first track. I exited at 2:14 PM without waiting for it to drop out this time.

    May 3, 2008, beginning 2:15 PM Pacific: Just for comparison with that last incident, I went into Live 365 for the first time and tried playing a couple of stations. The music never came on, but the screen kept showing new tracks as if Live 365 thought I was receiving the streams. Eventually their screen saver came on (the one telling me why I should subscribe), but still no sound. When I pressed the Info key I saw that it seemed to be playing yet another track with no sound. I then tried a third station without success and exited back to the TiVo menu.

    Hope this helps. Looks like the problem was with TiVo's servers but what do I know. One thing I'm better at guessing however is this: if Rhapsody could bring up a screen saver rather than dropping into Rachael Ray, Pokemon or what have you, we'd be far less unhappy. I'll send the other info to you separately.
     
  13. May 3, 2008 #253 of 378
    segaily

    segaily New Member

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    Aug 2, 2003
    NH
    I decided to give my 30 day trial a try when I read about the update. I wish I had been paying more attention, but twice now I have gotten an error. After the error it will not play music again until I reboot my box. All I get is loading when I try to play a song.

    I tried going in and out several times on a couple of different days and all I got was the loading. After the first time this happen I tried giving it a couple days and then rebooted my S3.

    It worked for a little while after the reboot and then the error happened again. My S3 is still in the broken state if that will do you any good. I just gave live 365 a try and that does not appear to work either.

    The only thing that appears to be effected is streaming music other then that my TiVo appears to be fine.
     
  14. May 5, 2008 #254 of 378
    sstatman

    sstatman New Member

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    Oct 10, 2007
    It does sound a little like an HME app server issue, yeah. I will dig into it though, if I have a chance.

    As for the screen saver vs. Rachael Ray ... yeah, that would be cool. We'll pass the suggestion on to the Tivo guys that, if any HME app exits for any reason other than the user choosing it (including an error), it shouldn't just pop into live TV.
     
  15. May 7, 2008 #255 of 378
    jeffmc425

    jeffmc425 New Member

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    Oct 16, 2007
    Are you running the 9.3a firmware on your box? Messages/Settings->System Info will tell you.

    We do not have a lot of experience on the S3. We have beaten the HD and S2 up quite a bit. I will send a message to Tivo to see if they know of anything.

    Thanks,

    Jeff
     
  16. segaily

    segaily New Member

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    Aug 2, 2003
    NH
    I am running 9.3a on my S3 and it is still in the state were all it will do is say it is loading songs.
     
  17. Pokemon_Dad

    Pokemon_Dad Ruler of an Unown UI

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    Jan 19, 2008
    Silicon...
    I have a TiVo HD and I'm getting the same behavior as segaily: "Loading..." and nothing else. I get that on both channels and tracks in my Library.

    I tried this at 6:50 PM on Sunday, May 11th, and at 8:20 AM on Monday, May 12th. You can see when this started by going back to my post of May 3rd: on May 2nd it locked up and dropped into LiveTV while playing a channel, and I've never been able to get it to work again. Live 365, which I tested for comparison again today, still shows music being played but produces no sound.

    I haven't tried rebooting the box, and won't unless you ask me to, but it doesn't seem to be helping segaily.
     
  18. gonzotek

    gonzotek tivo_xml developer

    2,408
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    Sep 24, 2004
    Outside...
    I started a free trial on my new HD a few weeks ago (I believe I'm still in the trial period), and while it worked ok for a day, the same "loading..." problem as described here by segaily is occurring. It has not crashed completely. Other TiVo network functions including audio podcasts, tivocasts, unbox downloads, and guide data updates all work. Connection is to a standard router (wired) through to a residential comcast cable modem.
     
  19. jglass3919

    jglass3919 New Member

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    Dec 19, 2006
    Hey...
    I've read through several posts describing the issues w/ Rhapsody hanging... I just recently upgraded to a S3, and experienced the same issues.

    Two issues..
    1. Whenever, I play a playlist... It will eventually hang... It will never complete the playlist. Is there a solution to prevent it from hanging when you play a playlist? Seems like without this basic functionality that it shouldn't have made it past qa.

    2. Whenever it fails... It means that I have to log back in with my long email address and password. Is there a way to save login information? It wouldn't be so annoying if I didn't have to retype all that with the remote.

    Thanks,
    Jimmy G
     
  20. sstatman

    sstatman New Member

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    Oct 10, 2007
    I have no idea why the Tivo app isn't remembering your logon and password. I know that it remembers it for others; it might be that it only remembers to remember your password (if that makes sense) when you have a clean exit.

    Try putting your logon and password in, and then immediately exiting cleanly. Then try going back in, see if it remembers that time.

    As for the playlist, if you send me your logon and the time (and timezone) that you experience a failure, I will try and find time to look into it.
     

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