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Resolving issues with cable card and Comcast

Discussion in 'TiVo Roamio DVRs' started by ToastyZ71, Apr 13, 2014.

  1. HSW

    HSW New Member

    Oct 24, 2003
    For anyone trying to pair a cablecard, the only number to call should be the national repair line(888-824-8988). Either Rochelle X17316 or Michael X17716. My new Roamio is paired. The Comcast Activation line only were able to mess things up but Michael was able to see the problem immediately. Data ID was off, and a billing code had to be updated since the Roamio's have VOD capablility. He even told me NEVER call comcast directly for cablecard issues.
  2. ToastyZ71

    ToastyZ71 New Member

    Sep 26, 2013
    I also spoke to Michael, but hesitated to post his direct number. My cablecard issue was exactly the same, the activation people couldn't get the right Data ID to stick in the system for some reason. He also cleaned up the monumental amount of partial month and weird charges that stemmed from having to swap the cable cards out. Ironically, I had gotten 3 different activation people to add the Tivo Premier code for the VOD at one time or another, but of course, without the card being paired, it didn't work.
  3. critta

    critta New Member

    Jul 23, 2008
    Thanks for the advice and Comcast phone number (National Repair Line) guys!!! it saved me. I swapped my SA Card to a new roamio 10 days ago and since have only received half my channels. Nothing requiring CP Authorization would come thru because the CC was not paired properly. I spoke to Allen and in less than 10 minutes everything was working properly!!! Thanks again, Allen, Toasty, TEG, HSW.

    10 days of the worst tech support in my life and only a 10 minute fix!! Allen was absolutely great!!

    How is Comcast still in business!?!?!
  4. tarheelblue32

    tarheelblue32 Active Member

    Jan 12, 2014
    Raleigh, NC
    Lack of competition.
  5. squint

    squint New Member

    Jun 15, 2008
    And buying the politicians in power.
  6. TEG

    TEG New Member

    Apr 8, 2014
    Because the Cable consortium has basically allowed them to all develop separately and not have competition. It is only now that IPTV is actually making inroads into their service areas, that they are even thinking about changing. Of course you can't count FiOS (Verizon/Frontier) because they are part of the Cable consortium, but at&t, Century Link, and many local/independent phone companies are not, and they are actually making more of an impact that satellite was. Hopefully, TiVo can force Ericsson (formerly Microsoft) Media Room users to become compatible, or will produce an MMR compatible box so I can dump Comcast and move to my phone company's IPTV service.
  7. consumedsoul

    consumedsoul Member

    Jan 13, 2013
    All of a sudden I'm not getting HBO channels (despite getting all other channels fine), so looks like I'm having this issue as well. I called the cablecard line and they said all info should be fine so told me to call the standard Comcast tech support - called them and they said they can't help so I need to call TiVo... contacted TiVo and they said to contact Comcast lol. Ridiculous.

    Saw the National Repair line # 888-824-8988 on this thread so I'll give them a try - are they available/open on Sundays?
  8. qz3fwd

    qz3fwd Member

    Jul 6, 2007
    Well the FCC allowed the cable industry to design the cablecard system we use today, and they clearly designed it to impair / impede its uptake and put up roadblocks such that consumers would NOT use it......Follow the money.

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