I need to reset my tivo to factory settings but cannot get out of guided set-up. I am having an issue similar to one I found in another thread in which my zip code corrupts my tivo data and says "No providers found" for my zip code and surrounding areas (or any for that matter). Her solution ended up being to do a system restore and then do guided set-up again using a different zip code. No luck finding a way to do a factory reset that doesn't involve "clear and delete everything," an option which I cannot get to. Any help here is much appreciated.