Got a replacement XL (under warranty) on Monday for my 2 year old XL that died. I thought the random crashes that I had been experiencing since the 20.X update a couple of months ago might have been due to my failing XL. Apparently, not so. Just experienced my first crash with the new box. Just sitting here watching a playback of a recorded show and the show froze and then the unit rebooted all by itself. Not using the remote or doing anything intensive. Only 8% space used on the hard drive. Firmware version is 20.2.Oa It was a short reboot, maybe 5 minutes total. Now, after the reboot it is very slow and slow to respond to remote commands. Bluetooth is not even connected. EDIT: When I say crashes, I mean it goes back to the TiVo boot screen, Almost There, etc.., then the THX screen. I think others have referred to this as a "soft" crash as opposed to the 15 minute "hard" crash.