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Remove sold TiVo boxes from website...

Discussion in 'TiVo Coffee House - TiVo Discussion' started by y2jdmbfan, Aug 26, 2013.

  1. y2jdmbfan

    y2jdmbfan New Member

    41
    0
    May 7, 2004
    Guys,

    I have two old boxes with lifetime that I no longer own listed in my account info page. How can I get rid of these?

    Thanks,

    Y2J
     
  2. scandia101

    scandia101 Just the facts ma'am

    10,519
    0
    Oct 20, 2007
    MN, greater...
    You can't get rid of them, they'll be listed there forever.
     
  3. buscuitboy

    buscuitboy New Member

    736
    0
    Aug 8, 2005
    Atlanta area
    I had this with a lifetimed Series 2 I sold on ebay. To this day, its STILL listed under my account. Even though I authorized it to be moved from my account, I was told the new owner has to "claim" it. They never have.

    However, in all honesty, it has sort of helped me out. I was able to get a $99 lifetime offer for a Series 3 HD box since I had mutiple TiVos on my account including this Series 2 (or at least that is what the rep said).

    Now, I did also go into my account and disable all "video sharing" and "enable video downloads" for this Series 2 as it was suggested on this forum. This way the new owner can't possibly purchase anything with this DVR (or at least until they claim it to their own account).

    It was also suggested here to just set up a totally new online TiVO account and then move the TiVO in question over to it. I suppose That is another possible route.
     
  4. tivogurl

    tivogurl New Member

    1,169
    0
    Dec 15, 2004
    How do you get that kind of deal? Just call up customer support and ask for it?
     
  5. SugarBowl

    SugarBowl Member

    790
    0
    Jan 4, 2007
    Cary, NC
    Tivos that I have sold still show up under My Account. But they don't show up under DVR Preferences which is where you set the Video Sharing options.

    And under My Account, I can see the name of the Tivo that the new user is using.
     
  6. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    That a problem if the new owner used dirty words to name his TiVo.
     
  7. CoxInPHX

    CoxInPHX COX Communications

    2,350
    6
    Jan 14, 2011
    Phoenix, AZ
    Fill their TiVos with nonsense Season Passes and set them all to KUID, they hopefully will call TiVo to get it fixed, and moved to their own account.
     
  8. buscuitboy

    buscuitboy New Member

    736
    0
    Aug 8, 2005
    Atlanta area
    yea, basically I just called them up and asked for it. On a different occasion, I threatened to cancel an existing Premiere monthly subscription unless I could get a $99 lifetime offer for the Series 3 as well. They went for it.

    Funny cause I have actually thought about attempting this. :p
     
  9. aadam101

    aadam101 Tell me a joke

    7,029
    0
    Jul 14, 2002
    Massachusetts
    I have close to a dozen Tivo's on my account. Only Series 2 and above. I'm not sure what happened to my old Series 1's.
     
  10. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    It is easy to create a new TiVo account and just move the offending TiVo to this account.
     
  11. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,501
    177
    Apr 17, 2000
    Nevada
    They'll still show up forever. At least in the main list. I've bought several TiVos for family members and then moved them to their own accounts, but I can still see them on my account. I have access to both accounts and can see the same TiVo on both. However on my account I can't rename them, change billing options, etc... I just see them in the list.
     
  12. SugarBowl

    SugarBowl Member

    790
    0
    Jan 4, 2007
    Cary, NC
    Right. I've transferred ownership over the phone with the new buyer during the transaction and they still show up.

    I can even see the last 4 digits on the credit card that they use for service.

    Does anyone know if the number of sold tivos on your account affect how many times you can use the MSD ?
     
  13. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,501
    177
    Apr 17, 2000
    Nevada
    I think I read somewhere that a single lifetime unit can only be used to purchase 5 MSD lifetime units. But I'm not sure how accurate that is.
     
  14. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    If you have a full price Lifetime on your TiVo account, you can purchase 5 more Lifetimes at the MSD price, if you then sell the 5 MSD Lifetime TiVos, and they come off your account, (the part of your TiVo account that let you name the TiVo) you can purchase 5 more with MSD. That one reason I keep an old Series 2 Lifetime TiVo on my account as that has full lifetime, I use it in a guest bedroom and I make sure I use in at once every 6 months.
     
  15. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,501
    177
    Apr 17, 2000
    Nevada
    I'm actually scared I might have to pay for full lifetime on my new Roamio. I sold my two S3 units recently. My Elite and my wife's Premiere were both bought with MSD. I do have one Premiere XL lifetime, but it's sort of a strange case. I had bought a bunch of those $199 lifetime cards back when they discontinued lifetime and sold a bunch of them on eBay for excessive amounts of money. However I held on to one just in case I ever needed it. Well 3 years later I bought the Premiere and tried to use it. However it wouldn't work. I talked to one of my contacts inside TiVo and they fixed the problem for me, but I'm not sure how exactly it's registered in their system. If it was labeled as MSD then I don't have any full lifetime units on my account and will need to pay for full lifetime on the Roamio. I guess we'll see when I get it and try to setup service.
     
  16. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    Just use the code PLSR as people are saying it works for a non TiVo purchased unit.
     
  17. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,501
    177
    Apr 17, 2000
    Nevada
    What does that do, give you $100 off?
     
  18. lessd

    lessd Active Member

    7,697
    5
    Jan 23, 2005
    CT
    The code PLSR gives you $100 off from the non MSD price, people on this form have reported that it still works with a TiVo that you did not purchase directly from TiVo itself.
     
  19. Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,501
    177
    Apr 17, 2000
    Nevada
    Cool thanks. If you use that does it count as MSD? Or does that TiVo then have full lifetime for future MSD discounts? Might be worth using anyway if that's the case.
     
  20. Worf

    Worf Active Member

    1,990
    4
    Sep 15, 2000
    So go to your account and change the name back on the website. As long as it's in your account, you have full control over its name.

    Change it something like "Please Call TiVo" or something.
     

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