In order to solve a problem, first you have to admit it exists. TiVo has never admitted there was any issue with the Roamio remote setup. If you check the support pages, the implication is that the end user is an idiot and it's their fault. The advice is always the same - reset your remote, try again. It's kind of like the complaints about the Roamio reverting to PCM audio out overnight when Dolby Digital was selected. They repeatedly (and quite vehemently) denied the problem existed, both in email and phone support with me. Then they fixed it, months and months later, sending me an email after it was done and admitting the problem.