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Remote won't stay in RF mode

Discussion in 'TiVo Roamio DVRs' started by pwas, Sep 4, 2013.

  1. Sep 8, 2013 #41 of 135
    wco81

    wco81 Member

    380
    1
    Dec 28, 2001
    San Jose, CA
    Mine only has amber but it definitely requires line of sight to the box for the remote actions to register.

    It was fine until I turned on network remote control, figuring that would enable mobile apps to control. But then I noticed it no longer controlled the volume on my AVR nor the power on my TV, that I had set up.

    So I turned off network remote control but it still isn't working without line of sight, though the transmission light is amber.
     
  2. Sep 9, 2013 #42 of 135
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...
    This became a real issue this weekend trying to watch football games that were not live.

    I got to the point where I didn't dare FFWD towards the end of a game because I was afraid the remote would forget it was in RF mode and output several IR's in a row and I would fly through a critical part of the game before I could again communicate with the TiVo box.

    Finally resorted to controlling the system with my iPhone.

    Anyone with this issue get any kind of resolution yet from TiVo?
     
  3. Sep 12, 2013 #43 of 135
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...
    This continues to be a real problem for me. Took the remote down to the basement next to the Roamio to try IR from just two feet away. My remote never output IR. Even when it was in RF and would "stutter" to IR the TiVo box never recognized it nor did my IR repeater.

    I am now convinced my remote is defective. Getting it replaced will be the problem.
     
  4. Sep 12, 2013 #44 of 135
    Dan203

    Dan203 Super Moderator Staff Member TCF Club

    37,454
    166
    Apr 17, 2000
    Nevada
    Call TiVo they should replace it.
     
  5. Sep 12, 2013 #45 of 135
    lessd

    lessd Active Member

    7,695
    5
    Jan 23, 2005
    CT
    I wanted to fix or find out why the RF remote worked on one Roamio Plus and not on the other Roamio Plus, so I took out the hard drive on both TiVos and switched out the little remote RF board in front of the hard drive, it is just plug into the motherboard but you must move the front panel forward to unplug this small board. After the board switch the RF problem stayed with the board so now the TiVo with the problem was fixed and the other unit now had the RF remote problem, I am sure TiVo will not send me a new remoter RF board and I don't want to go through the hassle of sending the unit back even if I am under the 30 day time, so I will live with the RF not working on that TiVo. As a side note one of the T-10 screws holding the hard drive had not been threaded, I replaced it with a treaded one I had. I wonder if a non threaded T-10 screw has any value, maybe I will put it on E-Bay.
     
  6. Sep 12, 2013 #46 of 135
    Fsron

    Fsron New Member

    7
    0
    Sep 7, 2013
    I am new to Tvio and did some quick checking with my remote. Mentioning that I’m new so this may be totally dumb and off the mark. I believe my remote is working OK.

    Within 20 feet of the Tivo, line of site and no line of site, remote flashes yellow and the Tivo responds. I don’t recall seeing red flashes.

    35 feet in line of site the remote mainly flashes yellow and the Tivo pretty much responds.

    30 feet behind walls, no IR possible. Remote mainly flashes red with an occasional yellow. Tivo only responds occasionally and I think that is with the occasional yellow.

    I don’t know of an instance where the remote is in RF mode, has flashed red, and and the Tivo responded. Although that scenario is certainly a possibility.

    So how does the remote know how far away it is from the Tivo and to switch to IR mode even though it has no chance in IR? I don’t notice mine flashing red when it is in range.

    Are we sure the red flash in RF mode indicates it reverted to IR? Is it possible that the remote is more sophisticated and the yellow indicates that an RF transmission was sent AND that it was received. Two way communication.
     
  7. Sep 12, 2013 #47 of 135
    jmpage2

    jmpage2 New Member

    1,951
    0
    Jan 20, 2004
    The remote and the TiVo are using RF wireless to communicate and possibly have some kind of "ping" or acknowledgement to each other when buttons are being pushed so that they know they are in communication.

    Without more understanding of the RF protocol being used its speculation.
     
  8. Sep 12, 2013 #48 of 135
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...
    Called TiVo to replace the remote. I was told they don't have any. I either need to swap everything or except an older remote as replacement. That is disappointing.
     
  9. Sep 16, 2013 #49 of 135
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We are currently looking into issues that some customers are experiencing with the Roamio RF remote control, and investigating whether we could do a software update to alleviate some of the problems.

    It is a good idea to make sure your Roamio isn't too close to other devices that use the same wireless spectrum, like a WiFi router or a cordless phone. Your Roamio should be 3 to 5 feet away from other WiFi transmitters -- even further if you have something high strength like the 2Wire U-Verse router. You may also want to try other channels on your WiFi router and see if that improves things.

    If RF still is not working for you, you can set your Roamio remote to IR Mode, by pressing and holding TIVO and the red C button at the same time. (To return to RF Mode, press and hold TIVO and the green D button at the same time.)

    I do not recommend exchanging your Roamio remote at this time. Please wait and see if we are able to update the software, and if that doesn't solve your issues, then an exchange might be in order.

    I will update this thread again when there is a software update available.

    Thanks for your patience.

    --Margret
     
  10. Sep 16, 2013 #50 of 135
    joblo

    joblo New Member

    98
    0
    Jun 5, 2002
    I can’t seem to get the TiVo-Pause combo to allow me to change the Raomio remote IR mode away from 0. I’ve put the unit in IR mode, and I’ve tried removing and reinserting the batteries out while the remote is out of RF range. TiVo-Pause still doesn’t work.

    Is there a new way to set the IR code on this remote?

    I have 6 other TiVos all viewable and remote controllable throughout the house by IR repeater. A remote that can spontaneously go into IR mode 0 and start sending commands to all 7 TiVos is simply too dangerous to use.
     
  11. Sep 18, 2013 #51 of 135
    gatorbait

    gatorbait Member

    120
    0
    Feb 10, 2000
    Salt Lake...

    My issue is now resolved. Before I saw this message from Margaret I had already agreed to have a replacement TiVo overnighted to me. I received it today.

    I spent the roughly 90 minutes to plug the box in, download the software, setup the cable card with Comcast, and such.

    My remote paired flawlessly and things finally work like I would expect. I am so relieved.

    With all due respect Margaret I don't know that it is fair to ask people to wait for a software update. I did nothing different and this time my experience is perfect. I have paid for a month of service and battled an inconsistent remote throughout. A DVR without a remote control is really not a real worthwhile toy.

    Thanks so much to the TiVo folks that finally helped me out and got this thing resolved.
     
  12. Sep 24, 2013 #52 of 135
    jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    I have this issue as well. I changed the channels on my wifi router, both 2.4 ghz and 5 ghz. This seems to have resolved my issue. All yellow (RF) all the time now. Let's hope it lasts!
     
  13. Sep 24, 2013 #53 of 135
    jgerry

    jgerry save vinyl

    2,250
    0
    Aug 29, 2001
    Atlanta,...
    Nope. Never mind. It's flaking out again. :(
     
  14. Sep 26, 2013 #54 of 135
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    Our engineers suggest that choosing one of the following WiFi channels will minimize interference with the RF Remote:

    (in order of preference): 1, 11, or 6
     
  15. Oct 3, 2013 #55 of 135
    TiVoMargret

    TiVoMargret VP Product Dev, TiVo

    354
    0
    Feb 2, 2008
    Silicon Valley
    We are looking for a few people that have experienced issues with their RF remote to join our Beta program and see if the update helps. If you are interested, please:

    1. Sign up at http://fieldtrials.tivo.com

    2. Email me, and let me know you have signed up, with the subject: "Roamio RF Remote fix"

    Thanks!
    --Margret
     
  16. Oct 7, 2013 #56 of 135
    flyerwire

    flyerwire New Member

    5
    0
    Sep 4, 2003
    Thanks for monitoring Margret, i've sent the email and really hope this is a software fix and not a hardware issue. Look forward to trying it
     
  17. Oct 20, 2013 #57 of 135
    RSCHOON

    RSCHOON Member

    80
    0
    Sep 7, 2013
    Any updates on this issue? There was a software update last week, wasn't there? Was this issue added in that? Thanks for any info.
     
  18. Oct 24, 2013 #58 of 135
    livefromny

    livefromny New Member

    3
    0
    Feb 1, 2007
    I'd also appreciate an update. Just setup my new Roamio Pro and am having the same issue.
     
  19. Oct 25, 2013 #59 of 135
    Devx

    Devx New Member

    274
    0
    Jun 1, 2006
    Atlanta, GA
  20. Dec 16, 2013 #60 of 135
    Time_Lord

    Time_Lord Member

    213
    0
    Jun 4, 2012
    Anybody every get a true fix to this?

    I am still experiencing this issue, I set the remote to RF mode and then maybe 15 minutes or so later the remote goes back to IR mode. A little frustrating as the IR control can be flaky sometimes because of where the TiVo sits.

    -TL
     

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