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Discussion in 'TiVo Roamio DVRs' started by pwas, Sep 4, 2013.
You should try swapping your two remotes and see if the problem follows the remote or the TiVo.
I was just chatting with TiVo support and the rep said it should be replaced.
I'm going to call support tomorrow and see if TiVo will send me a replacement. Does anybody know if TiVo will replace the remote even though I bought it at Best Buy. I'd rather not try to get Best Buy to replace it, especially since I bought it online and there are no Roamios in stock in my area.
It is under warranty with TiVo. Don't they have a full 90 day warranty on the Roamio. So they might replace just the remote or require replacement of everything. But since you have two Roamios(or was that someone else?), to troubleshoot you should swap the remotes and see if the problem follows the remote. If it does then the remote is the issue. if it doesn't then the Roamio itself would be the problem.
That was someone else that had two. I just have the one. I'm hoping they'll replace just the remote. I don't want to have to bother with replacing the whole thing after going through all the trouble of setting it up.
I ran around the house today doing some experiments, because I'm often using the remote in another room with a TV that's getting a signal from the tivo via a wireless a/v system, and I was noticing that sometimes the button presses weren't doing anything. It definitely seems that as an RF remote it works best when its pointing at the tivo. I can stand in the same room as the tivo, but point the remote away from the tivo and occasionally it will flash red and the button presses do nothing. But I also went to the farthest corner of the house, with no line of sight to the tivo. At that distance it was more prone to unresponsiveness, in fact it was harder to get it working again once it was in that state, but it always came back when I pointed it in the general direction of the tivo.
ETA: Oh, and I think its that the remote has to be pointed more towards the front of the tivo to work reliably, even if there's no line of sight. In the location I've been using it where I've been running into problems, even if I point it towards the tivo its pointed more to the side of the tivo based on the room orientation and tivo location, and I'm still having problems even when its pointed that way.
That doesn't sound good if you have to point the RF remote toward the TiVo. When I was using mine I rarely pointed it toward the Roamio. And when testing the distance, I could be anywhere in my condo and it stayed in RF mode and the Roamio still received the signals from the remote anywhere in my condo. Even past a brick firewall. My Slide remotes don't have anywhere near the same range.
But while that is a crazy amount of distance to receive signals, I have no use for it. As long as the remote works in the room, that is all I need. Which is what my slide remotes will do.
Just got off the phone with TiVo support they agreed it should be replaced, but they don't have any in stock in the warranty store yet, so they asked me to check back.
Was just told the same thing. I'd have to return the box and remote to get a replacement remote. Tivo Support said they are aware of the problem and a fix in the Tivo software would fix this problem with the remote.
Same situation here, I was wondering why the button press would sometime be unresponsive. Usually, if I just hit it again it will work. Hopefully it will be fixed soon.
The RF remote does not work as it should (I don't care as I use a Harmony remote) but when I tested the remote only once could I get the remote find to work.
I have mine in strictly RF mode, as far as I know--that's the default, right? I haven't had any problems except that the light on the remote itself isn't functioning.
Ive swapped my Two remotes between the two roamios. Still having the problem with the same tivo (the problem did not follow the remote)
Use the remote 15-20 feet from a tivo that us behind a wall. When rf works, it's great. Frequently, the first few presses have a red light, indicating it's not sending an rf signal, just a it signal...which won't reach the tivo in this setting.
Hoping that software update mentioned comes soon, and indeed fixes the problem!
I have two Roamios + and I get the same problems your getting with the remotes, each Roamio does the same thing with each remote.
Did I miss something? I thought the remote only worked in RF mode and the TiVo could do either IR or RF. How did you find out how to set the remote into RF or IR mode? It defaults to RF, right?
The remote will do both. Watch the light on the end of the remote. If it's red = IR, yellow = RF. Tivo button and Red C button changes to IR, Tivo Button and Green D changes to RF.
How did you find that out?
It's in the FAQ section of Support
To switch modes
Switching to IR mode
To enter IR mode, press and hold the TiVo+Red C buttons until the activity indicator on the remote control lights. The remote remains in IR mode until you enter the key combination that puts the remote into RF mode.
Switching to RF mode
Entering RF mode causes a paired remote that is currently operating in IR mode to switch to RF mode. This procedure has no effect in New Pairing mode or when the remote is unpaired. To change the remote control from IR mode to RF mode, press and hold the TiVo+Green D buttons until the activity indicator on the remote control lights.
To use the remote finder feature (Roamio Plus and Roamio Pro only)
Are you always losing your remote? The TiVo Roamio remote uses a remote finder feature to help you locate your missing remote. Just touch the amber image of the remote control on the front of the DVR to activate a familiar TiVo jingle on the remote. When you find the remote, press any button to deactivate the sound, or just wait 15 seconds for it to turn off automatically.
IMPORTANT: Only Roamio Plus and Pro DVRs support the remote finder feature, the 4-tuner Roamio does not have a remote finder. In addition, the Roamio remote must be in RF mode.
To perform a global reset
The Global Reset function unpairs the Roamio remote from the paired DVR, then clears any other remote settings, such as IR codes for your television or other A/V device. Use this function to unpair a remote and return it to the out-of-box settings.
IMPORTANT: You will need both the paired Roamio remote and the DVR to perform a global reset. If your paired remote has been lost or damaged, you will need to use a new remote in IR mode to put the DVR in a pairing state, then pair the new remote to the DVR. For instructions, see To Pair a different remote to your DVR.
To perform a global reset:
Press and hold the TiVo + TV Power buttons until the activity indicator blinks red.
Press Thumbs Down three times, then press Enter.
The activity indicator will flash red three times if the global reset is successful.
My Roamio remote would not switch to RF mode, if I held TiVo-D keys it never blinked amber, although it would acknowledge TiVo-C by blinking red.
I was thinking it must be a defective remote when I decided to try a simulated Ctrl-Alt-Delete on the remote. I removed the batteries, put them back, and it started working in RF mode without being commanded.
It seems to be working as expected in RF mode now.
This is just a guess, but did you originally put batteries in the remote before your Roamio was powered up?
I suspect when batteries are inserted into the remote, it tries to pair up via RF and if it doesn't find one, it defaults to IR.
I believe I did, and that theory sounds correct to me.