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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. bingoldsby

    bingoldsby New Member

    Nov 17, 2012
    This whole thing has caused me the trouble and expense of replacing my hard drive and power supply in the R10, before discovering all this conversation about the true nature of the trouble.

    I've had my R10 for many years (about 2005), and I did have the drive and power supply on hand and sitting on the shelf, waiting for the inevitable time when one of those would crash and burn. But, I'm sure there have been many folks out there who have been lead into a lot of unnecessary expense and inconvenient actions, trying to get their TiVo DTV units "repaired."

    Time heals most wounds, and I'm sure this is one of them. I did send an email to DTV Support. I got a message back saying that they couldn't do anything for me if I didn't pick up the phone and call them. I did not call.

    I'm NOT an IDIOT!!

    Brian - out on the Oregon Coast
  2. cdcochrane

    cdcochrane New Member

    Nov 15, 2006
    Me too, 2 HDVR2's, rebooting at least twice per day for over a week now.
  3. T-Halen

    T-Halen New Member

    May 21, 2002
    I got the same reply, but I followed up and got a better one.

    We are aware of the issues with your TIVO receiver resetting themselves two times or more a day. This is not the type of experience we want you to have, as our equipments and systems are highly reliable, making technical problems like this rare.

    While we do not have an exact time on when this issue will be resolved, I assure you that our Engineering Department that specializes in resolving these unusual cases continues to work diligently in finding ways to resolve this issue the soonest time possible.
  4. John T Smith

    John T Smith New Member

    Jun 17, 2004
    Vancouver WA
    And here I thought the problem was with my equipment!
    1st noticed a problem 11-8 with HR10-250 restarting
    Replaced with another HR10-25 on 11-9 (I have a couple boxes in reserve)
    Had to replace 2nd HR10-250 with an R10 on 11-12 due to restarts
    Now, the R10 is also restarting

    If DTV doesn't fix the problem with the data stream, I may just have to upgrade this location to HD (already have HD service, and two HD DVR in other places)
  5. wbgolfer

    wbgolfer New Member

    Dec 12, 2007
    The rebooting continues and we continue to hear that Directv is working on it!!! Directv has to know by this time that what ever change they rolled out has effected thousands of loyal customers.
    Also -They have to know the exact date and time of the rollout -by now !
    Question - Anybody who has every worked on a project with a ROLLOUT knows that there must always be a ROLLBACK Plan !!!!!
    Question to all reading this - WHY hasn't Directv done a ROLLBACK ?????

    The info below is called blowing smoke you ur butt !!!!

    I understand how you feel about your DIRECTV TIVO receiver resetting themselves and we are sorry for your interrupted programming experience. Our Broadcast Center is still investigating to resolve this issue. Let me assure you that your service experience is rare and we do not take it lightly. We strive to provide you estimated time to resolve this issue real soon.

    For the meantime, we asked for your patience as we work overtime to restore your programming. We have developed advanced technology throughout the years making our state-of-the-art equipment, as well as the television reception on your system highly reliable. Our entertainment system is supported by a vast network of technical and engineering experts who are committed to providing you the best
    entertainment experience.

    We appreciate your time and continued loyalty to DIRECTV.


    Haydee G. - 100394242
    DIRECTV Customer Service
  6. wbgolfer

    wbgolfer New Member

    Dec 12, 2007
    My apologies - forgot to include this in my previous POST ---
    How many recall that Directv did this same thing to us about 2/3 years ago.
    It went on for over a month and finally they admitted that they screwed up.
    At the time many bought new units or sent their units in for repair. Only to find out it was a Diretv probem. I know - becasue I did and that's is how I ended up with 2 TIVO's - cost me $120 bucks.
    And I bet there are TIVO's right now buying new units !!!
    Directv should be posting on the MESSAGEs & SETTINGS screen advising all customer that there is a problem !!!
    This is called CUSTOMER SERVICE !
  7. tas3086

    tas3086 New Member

    Jun 4, 2005
    Just called in to tech support. He had a solution. He "downloaded" some changes to my system (somehow) and then walked me through the satellite guided setup process, verifying that all of my setup options were correct. He said to do this to all my other dtivo units, which I did. He said "that should cure the problem".

    Half hour well spent on the process. ....

    So everyone call in and ask for the downloadable fix.:rolleyes:
  8. litzdog911

    litzdog911 TechKnow Guide

    Oct 18, 2002
    Mill Creek,...
    I haven't heard of any solution from my DirecTV sources yet, so I'm skeptical. I'm guessing he just reauthorized your Tivo's subscription because there's not much else a CSR can "download". Let us know if it worked.
  9. Lucymort

    Lucymort New Member

    Nov 14, 2012
    One further thought: If DTV won't ultimately miss our business if we choose to leave, why are they offering credits and free services to placate those who are upset because of this very issue?
  10. nmiller855

    nmiller855 Active Member

    Sep 26, 2000
    East of...
    After experiencing a reset a few minutes ago, I called DirecTv & was told ther has been no solution. At least the guy I spoke to didn't act like it was something new. He didn't offer any discount & I didn't ask for one yet but listening to my dad complain every time it happens is getting hard to deal with.
    I try to explain to him that ther is a glitch that is being worked on but he doesn't want to hear that when the end'of his orogram is cut off & over before the TiVo recovers.
  11. satpro

    satpro Member

    Jan 9, 2004
    Let's keep the comments to either our experience with directv customer service regarding this issue or our expeirence with our directv tivos rebooting.

    Please redirect all energy to argue at directv.

    Whining allowed just not about each other.
  12. imaref

    imaref New Member

    Nov 3, 2005
    2:20PM here in Maryland--NO reboots so far today. Knock on wood...
  13. newswatcher

    newswatcher New Member

    Apr 9, 2004
    Modesto, CA
    Couldn't agree more, satpro...that goes for me, too, the advice that is...
  14. satpro

    satpro Member

    Jan 9, 2004
    They continue for me Saturday 11/17; 1:25am 6:25am 9:42am 2:55pm 4:25pm 5:25pm 5:55pm 9:25pm

    I just wonder how exactly they are troubleshooting this at directv or tivo since I asked to have their engineering call me so I could give them more specifics about channel # where it occured and directv ad inserted commercial breaks. But they told me from directv presidents office that engineering does not speak to customers. I wanted to let them know that when I have 2 different receivers tuned to the same channel the reboots occur at the same time.
  15. csadoian

    csadoian New Member

    Oct 17, 2007
    Another reboot, around 11:50am PST.
  16. deek_man

    deek_man New Member

    Jul 26, 2002
    Washington, DC
    I'm having 3 to 4 reboots a day here in Washington, DC. Interestingly, the last one was at 2:55 PM Eastern same as sat pro. It's been going on for at least a week. I have a Hughes series 2.
  17. satpro

    satpro Member

    Jan 9, 2004
    What channel were you on?

    Trying to figure out if it is channel or transponder specific,

    We were on 244 syfy transponder 11 @ 101 west satellite

    channels on this transponder include:
    ESPN 206
    ESPN2 209
    BRVO 237
    Spike 241
    USA 242
    Syfy 244
    TNT 245
    FX 248
    COM 249
    A&E 265
    CNBC 355
    mnbc 356
  18. newswatcher

    newswatcher New Member

    Apr 9, 2004
    Modesto, CA
    Yep, mine at same exact time. More than coincidence... Lost part of the Michigan game...could lose a lot of gametiime today plus tomorrow NFL.
  19. rooster34203

    rooster34203 New Member

    Nov 17, 2012
    I emailed directv and got a response to call them. when I did they told me they had 2 other instances of the same thing and then tried to sell me upgraded equipment
  20. newswatcher

    newswatcher New Member

    Apr 9, 2004
    Modesto, CA
    "2"??!! I told Corporate that their CSRs were ignorant of this problem. This confirms my comment. I also told corporate yesterday that DTV reps are "selling-up" due to this problem, which is just plain greed. She denied that. DTV is not fulfilling the "best practices" part of business moral character when they do this.

    The term "best practices" is used in organizational settings to refer to any activity, process, method, or behavior that is judged to be the most effective. Best practices are those methods that are most efficient, effective, and result in fewer complications and failures. Best practices are not "good ideas" or suggestions. They are proven strategies for anyone who wants the best possible outcome in a given endeavor.

    DTV could be using "best practices" to their advantage or to the advantage of the customer. Not sure on which one is their end game. I don't like to indulge in "conspiracy theories" but the foot print here is manifesting, in fact, as a possibility of that being their game change endeavor at this point.

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