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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. Lucymort

    Lucymort New Member

    39
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    Nov 14, 2012
    Finally heard back about my escalated complaint. It was essentially the same thing I was told before (they are aware of the problem and their engineers are working on it), and a lot of self-congratulatory malarkey about the greatness and reliability of Directv and its technology, which they ought to NOT send out to people who are experiencing multiple interruptions of service on a daily basis. I have decided that I have other things I would rather spend my time on than to try to deal with their customer service, and if they don't get this issue addressed soon, I will simply explore other options. I am sure they won't miss my business.
     
  2. ronsch

    ronsch Active Member

    2,002
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    Sep 7, 2001
    Tallahassee,...
    In the midst of my latest reboot, 20:47 ET.
     
  3. nuthkavi

    nuthkavi New Member

    8
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    Nov 13, 2012
    California
    Mine reboots at all hours. When I'm watching at the time of the reboot, I notice the same problem with it unable to acquire satellite information.
     
  4. newswatcher

    newswatcher New Member

    391
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    Apr 9, 2004
    Modesto, CA
    Please don't upgrade, this is what they want, get your bucks for a problem that is theirs and theirs along.

    Again, DTV Customer Advocate Team:

    1-866-785-5536

    or email them at:
    CustAdvocFollowUp@directv.com

    Call 'em...they are on Mountain Time so it is now 5:02pm there now, 4:02pm PST, and so on...
     
  5. basscatt

    basscatt New Member

    1
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    Sep 4, 2010
    I have 2 series 2 Tivo units - like the rest of you - I have been experiencing the resetting problem.

    Both of my units reset at the exact same time - so I knew the problem was not with my equipment.

    I just called DTV and talked with "Fred" - he said they are aware of the problem - but had no other information about the resetting problem.

    Fred apologized for the inconvenience and asked if I would like 3 FREE months of either Starz or Showtime - I told Fred I would rather have $10 off the bill - Fred then said - "how about both - $10 off per month FOR A FULL 12 MONTHS - PLUS 3 months of Starz for FREE - starting tonight.

    I thanked Fred - now I just hope they figure out the problem soon -

    In the mean time - I unplugged the phone line to my downstairs unit - that way I will be able to tell if the "reset" signal comes from the phone or through the satellite dish -


    After reading quite a few of the posts - and I must comment -
    a lot of you people sound like a bunch of IDIOTS -

    am I happy about the problem? - of course not -
    but threatening to go to Dish or cable - really?

    bottom line - call DTV - be nice - they might take care of you like they took care of me.
     
  6. newswatcher

    newswatcher New Member

    391
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    Apr 9, 2004
    Modesto, CA
    You got a fair deal but not enough. I asked for a month's credit and Protection Plan for a year, for free. Got $8 off DVR for 6 months and the Protection Plan. I plan to ask for more since I have a direct contact at corporate now and she is willing for me to have more (perks) if problem is not fixed soon. But the $10 is OK.
     
  7. Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    We are not idiots, and there is no need to call others names if you don't agree with their position. DTV has offered me nothing in terms of telling me when this problem is going to be rectified, which is what I am interested in. I don't care about credits or three free months of Starz. I want to be able to use my DVR without having it reset all the time. If they cannot fix this issue on a timely basis, of course I am going to seek out other services. Really.
     
  8. runningduck

    runningduck New Member

    5
    0
    Nov 13, 2004
    Today the reboots have gotten really bad; five times that I am aware of. I called support and was offered new Direct TV units. I had to push a bit for them to escalate. If you are having this problem you owe it to the community to register your issue so that it gets the proper attention.
     
  9. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Yes, this is the bottom line and I couldn't agree with your more, a fix is worth much more than a small discount on a new DVR or credits. I've had more reboots today than ever before (about 6 as far as I can tell; yesterday two within 12-minutes of each other). Just wait, folks, when our college (football and basketball), NFL games and other sports are are interrupted, let alone special shows we want to watch all the time this weekend.:thumbsdown:
     
  10. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Escalate at the TOP not the bottom:

    Again, DTV Customer Advocate Team:

    1-866-785-5536

    or email them at:
    CustAdvocFollowUp@directv.com

    Call 'em M-F...they are on Mountain Time so it is now 5:02pm there now, 4:02pm PST, and so on...
     
  11. T-Halen

    T-Halen New Member

    31
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    May 21, 2002
    Wisconsin
    I won't claim to have kept up with all the different models over the years, but I didn't see my box listed in the 5 pages of messages so far. I think it's a DirecTiVo Series 1. It's a Hughes GXCEBOT and it's been rebooting the last couple of days. I saw it happen with my own eyes twice today (once interrupting recordings), but know it's been going on for several days now. Just wanted to add my voice to the list of those affected.
     
  12. imaref

    imaref New Member

    43
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    Nov 3, 2005
    SIX reboots today so far. It's getting worse instead of better...
     
  13. Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    I just e-mailed the Customer Advocate Team. I told them the response I have gotten from Customer Service so far is entirely inadequate. I am not expecting anything back, really, but I find that it helps me feel a bit better to let them know they are not handling this well. I don't want a bunch of PR thrown at me about how rare this occurrence is. Something that is happening daily (and multiple times to many people) can hardly be called rare. I hope they continue to get feedback from as many people as possible, as this seems like a slow response to a BIG problem.
     
  14. satpro

    satpro Member

    77
    0
    Jan 9, 2004
    Today the reboots have been much worse then the last 8 days prior, they are now happening every 2 hours or less, and reaching the point of becoming completely intolerable

    Directv is supposedly reading this thread and so I pose the question, at 12 reboots a day is that unacceptable?

    If we paid for this month's service on a credit card should we all protest the charges? Why is directv not issuing a public press release at least acknowledging the problem and apologizing to viewers? Will there be automatic credits issued for the entire length of the incident to all directv tivo users?

    What good is my directv service if it is continuously interrupted by reboots triggered by some untested change that directv has implemented and it now appears cannot undo.

    With a holiday week coming up I am doubtful we will see any fix or change.

    I hope I am wrong.

    If you contact directv via email make sure to include your account info in order for them to log your complaint.
     
  15. Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    I just resent an e-mail to the Customer Advocate Follow-Up team with my account number, as I had not included that in prior communication. I agree with satpro that Directv is handling this very badly. I hope that they work hard this weekend to come up with a fix, but I doubt this will be the case, and with the holiday coming up, it could be a while before we get any real answers. Sigh....
     
  16. Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    From the Weaknees blog, just for everybody's information:

    DirecTV TiVos are Rebooting, Everywhere . . .
    Posted on November 15th, 2012, by Michael
    Since this past weekend, we’ve been getting flooded with emails and phone calls about DirecTV TiVos rebooting. Reports include basically all units except for the new THR22 HD TiVo. So this DOES include the older HR 10-250 HD TiVo, and all SD TiVos for DirecTV.

    While we don’t know the cause of the situation, considering that it clearly affects Series1 and Series2 models all over the country, the source of the problem must be the satellite signal. Many affected units are not plugged into phone lines. And we’ve had no similar wave of reports about either non-DirecTV units, or about DirecTV DVRs that don’t run TiVo.

    We do have some queries in to various contacts. But we have no information as of yet.

    There’s a thread over on TiVoCommunity that covers the issue. It’s mostly just a list of people saying “yeah, me too” at this point, but if you have this problem, it’s worth keeping an eye on the thread.

    We’ll be sure to update everyone if we learn more. Hopefully, the problem will disappear just as mysteriously as it arose.
     
  17. draiyne

    draiyne New Member

    9
    0
    Nov 12, 2012
    Still experiencing the restarts here too. They happened at least 4 times that I know of today. Today was the worst day as far as interrupted recording goes. I don't think one program I had set for today made it all the way thru. I reported it but as with everyone else they were no real help as I have no interest in upgrading to the new receivers at this time.

    Something interesting (to me anyway) has also happened this week. My units are not (and have never) been continuously connected to a phone line. I plug them in once a month or every 6 weeks or so to force a call just to get rid of the "please make a call' message.

    It is physically impossible for the units to call in unless I force them to because there isn't a phone outlet near them. I have to plug a long cord in another room and drag it across the house to force the calls. But yet 3 of the units say they successfully made calls this week:

    2 DSR7000 units say they succeeded on the 14th

    1 HDVR2 says it succeed on the 10th

    and the DSR 6000 says what they all normally say "Failed. No dial tone." Last successful call Monday Oct 22. (That is the last time I forced a call for all of them).


    Normally between forced calls they all say "Failed. No dial tone". And like I said it is physically impossible for them to have even made a call. I don't have a setup where I could have just forgotten to unplug the phone. There's no way to miss a long phone cord stretched across the house.
     
  18. csadoian

    csadoian New Member

    16
    0
    Oct 17, 2007
    I, too, have noticed an increase in reboots (restarts, as DirecTV likes to call them). I have noticed that both my TIVOs consistently reboot at around 9:50pm PST, which totally screws up anything recording from 9-10pm.

    My wife and I were watching a recorded show tonight while two shows were recording starting a 9pm. At around 9:45pm, as we were finishing watching the prerecorded show, I said to my wife (half joking), "well, it almost 9:50pm, time for the TIVO to reboot and screw up the the endings of the shows being recorded". No soon than I had said that the TV screen went blank, followed by "powering up". By the time it finished rebooting (complaining about not being able to get all the guide data) the shows were over.

    I am more than pissed now. I'm sure by now DirecTV has enough feedback to know something they did on the 8th of November screwed things up royal for the SD Tivos and if they can't identify the problem and get a patch out they need roll back the changes until they do.

    Chuck
     
  19. biker

    biker Outlaw

    1,180
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    Jan 8, 2001
    Atlantic...
    I had 3 reboots today. I wish they get this fix.
     
  20. dherm8or

    dherm8or New Member

    1
    0
    Oct 18, 2008
    Same here I have 4 units that are doing it
     

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