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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. satpro

    satpro Member

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    Jan 9, 2004
    This is normal and how it has always been at bootup. It has no relation to the current reboot troubles.
     
  2. wooh

    wooh New Member

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    Feb 19, 2006
    It was a battle to get a service credit last night. First they wanted to give me a one day credit. I told her it needed to be for the week. After a long "investigation" she finally acquiesced. Turned out it was only for the DVR service to that one DVR. A whole $1.16 for my trouble. That got changed to the entire service for the week, after I made it very clear that wasn't going to work for me.
     
  3. pat4jay

    pat4jay New Member

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    Nov 16, 2012
    Just got off the phone with DIRECTV tech support. The engineers are aware of the problem (they have gotten so many inquiries) and they are actively working it. When they solve it they will download the fix at the time they download the daily upgrades.
     
  4. stevel

    stevel Dumb Blond TCF Club

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    Aug 23, 2000
    Nashua, NH
    There are no "daily upgrades". But something will be done.
     
  5. Booman70

    Booman70 New Member

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    Oct 27, 2006
    I just got off the phone with dtv csr wanted me to "go through troubleshooting before they could order me new dvrs" I told him dont bother just wanted to log the problem and start it going up the chain further. Seems there first reaction to this is to try to get you to go to newer units and new contract which I made clear I wasnt interested in doing.
     
  6. sbourgeo

    sbourgeo Hepcat Daddio

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    Nov 10, 2000
    New England
    Thanks litzdog911. :up:
     
  7. pat4jay

    pat4jay New Member

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    Nov 16, 2012
    There are times for service data upgrades. I don't want to get into a pissing contest over terminology. I was trying to convey they were aware and working on it and it would be downloaded then!
     
  8. jbear

    jbear New Member

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    Nov 16, 2012
    I have 4 units that rebooted all at the same time. I then called a friend and they had 2 units do the same. Tivo or direct, who is the issue? By the way all units are 6.4a, 1 direct series 2 and 5 hughes.
     
  9. Lucymort

    Lucymort New Member

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    Nov 14, 2012
    I still have not heard back from them on my "escalated" complaint. We are just going to have to wait for them to come up with some kind of software upgrade to fix this, and in the meantime, fight with them to get credit for days and days of lousy service. Why would anyone want to trust them with an upgrade of their DVR, if they can't handle this issue on a timely basis? I am sure at this point they are well aware of the problem. They don't seem to understand that they should be taking a conciliatory stance with us because of poor service, rather than treating this as an opportunity to try to get us to upgrade. It's tone deaf, and very irritating.
     
  10. satpro

    satpro Member

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    Jan 9, 2004
    I refuse to upgrade and enter into a new contract with any of these companies like directv because they could end up having a programming dispute with the channels I need or as this example shows they could have a system wide breakdown that lingers on and on for no cause.

    I refuse to ever upgrade because of their stupid 2 yr commitment requirement and their refusal to sell the equipment outright without contract. Of course now after this episode they have proven that even when you own and maintain your own equipment they can just break it at their will due to system changes they made on their end.

    So hows that old saying go, all good things must come to an end, at the end of this month the good thing for Directv will come to an end, you will lose a good loyal 14 year paying customer.

    They have work records and could immediatly rollback what ever system changes they made exactly on 11/7 to cause this, instead they chose not to.

    After 9 days I am pissed and we all should be.
     
  11. imaref

    imaref New Member

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    Nov 3, 2005
    Three more reboots today and it's only 1:30PM. It's getting old fast...
     
  12. lisa00865

    lisa00865 New Member

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    Nov 16, 2012
    The reboots are definitely increasing in frequency. Mine tend to reboot around 3 am, 6 am and also during primetime, usually near the end of the episode when the mystery is about to be solved. Mine rebooted twice this morning as I was getting ready for work.

    I live in a town that was hard hit by Hurricane Sandy. Ironically, DirecTV never went out for a second. My neighbors had to watch tv at my home to find out how bad the damage was because Comcast was out for so long. Go figure.

    Hope it doesn't take them too long to come up with a fix.
     
  13. imaref

    imaref New Member

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    Nov 3, 2005
    I used the phone number listed on this thread to speak with a customer advocate from Directv. She was very nice and assured me that the engineers are well aware of the problem. She said that what is taking so long is that they haven't yet discovered if it's a problem at Directv's end or Tivo's end so until they have the problem isolated, it will probably be a few more days until a fix is sent out to the units. I described to her the problem from a few years back and she was aware of that also.
     
  14. ADent

    ADent Active Member

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    Jan 7, 2000
    Denver, CO
    I agree.

    DirecTV has been better than TiVo in this regard.

    The S1's had a Daylight Savings Time issue and DirecTV updated the software. TiVo has NEVER fixed the software on the standalone S1 units, though they did implement a kludge posted here a few months later.

    They also had a problem a couple of years back with guide data and the S2 DTiVo, and fixed that. It didn't happen over night though, and we already know this won't be fixed over night.

    Hopefully it will be fixed soon, but maybe not.
     
  15. satpro

    satpro Member

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    Jan 9, 2004

    And how exactly do they expect to blame this on Tivo when nothing has changed about the Tivo software since 6.4a, Directv is the one that makes changes to APG, encryption, audio & video encoding, etc.
     
  16. stevel

    stevel Dumb Blond TCF Club

    28,195
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    Aug 23, 2000
    Nashua, NH
    It could be a latent bug in the TiVo software that became apparent only when the APG data changed. As a commercial software developer, I have seen many instances of this over the years in the products I work with.
     
  17. satpro

    satpro Member

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    Jan 9, 2004
    Or directv is not conforming to the standards of what the tivo software can handle, so one side can say the other is to blame, but it's still very clear who suddenly triggered the problem and that is directv.

    And as I type this, 5:45 pm reboot while watching local station.
     
  18. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    My reboots today so far:

    3:25, 5:50, 8:05, and 15:50. All times Eastern.
     
  19. Ilovetorecord2

    Ilovetorecord2 New Member

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    Mar 21, 2000
    South San...
    My HDVR2 has rebooted 3 times in the last 30 minutes. I finally called Directv and the same old song if I wanted to upgrade which I don't. I would go for the R10 I think it is as I can upgrade that hard drive.

    I have a TR22 which I do not really care for.

    See if they can get this problems fixed elsewise I might head to dish.
     
  20. imaref

    imaref New Member

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    Nov 3, 2005
    Four reboots so far today. Seems like it's getting worse...
     

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