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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    Another reboot (excuse me--UNIT RESET) this afternoon. I haven't noticed any partial recordings, but will be keeping an eye out for them.
     
  2. allan

    allan Just someone TCF Club

    14,506
    35
    Oct 13, 2002
    I noticed some partials yesterday. The one I remember had just a couple minutes on the 2nd, probably rebooted/reset at 1:55PM and came back just before 2.
     
  3. satpro

    satpro Member

    77
    0
    Jan 9, 2004
    2:25 pm eastern reboot.
     
  4. csadoian

    csadoian New Member

    16
    0
    Oct 17, 2007
    Count me in, my two Hughes SD-DVR40s (upgraded with 160GB hard drives) starting doing the resetting dance around the 8th of November. Like many here I thought it might be my hard drive going bad, but when it affected BOTH of my units I decided to do some searching on the internet and found out others were having the problem.

    I was going to wait it out, but the Wife is getting pissed so I called DirecTV today and logged a trouble ticket. The CSR acknowledged they have identified a "resetting issue" with the older Tivos and "were working on it", and escalated my ticket. Hopefully if we all submit trouble tickets the squeaky wheel will get the grease. :)

    My software version (like most of you) is 6.4a-01-2-151.

    Chuck
     
  5. litzdog911

    litzdog911 TechKnow Guide

    12,018
    0
    Oct 18, 2002
    Mill Creek,...
    Do NOT perform a "Reset and Clear Everything" unless you're willing to lose all of your recordings and have a phone connection available to complete the Initial Guided Setup steps.

    My DirecTV contacts told me they're working with Tivo and hope to have more information within a few days. Stay tuned.
     
  6. wbgolfer

    wbgolfer New Member

    34
    0
    Dec 12, 2007
    NJ
    My Config - two Series 2 TIVO DVR's onewith a upgraded HD 2010 and the other has the basic HD.

    Reported this morning - to DTV CS - they claimno knowledge of problem.

    The upgraded unit (HD) just rebooted at6:48 PM EST !!!!

    Called DTV CS again - same reply - LLPOF !!

    NOTE: As I am writing this post my other DVR just went into a reboot 7:02PM EST -
    NOTE2 - I was about to submit post and checked and my first DVR HD upgrade) has just gone into a reboot - so BOTH are no rebooting !!!
     
  7. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    I emailed the CEO's office last night and low and behold I got not one but two phone calls today from the DIRECTV Customer Advocate Team (Lisa). We are playing phone tag now, but, ironically as I was calling them after school today (I am a teacher) my TiVo rebooted at 3:48pm PST. More to follow. Want to "vent" to a higher level? Call 1-866-785-5536. BTW, my TiVo just rebooted again (twice in 12-minutes) as I type this. And I got a "Satellite Info Error" then back to "Directv Central." Really sick of this!!

    Again, DTV Customer Advocate Team:

    1-866-785-5536

    or email them at:
    CustAdvocFollowUp@directv.com

    Call 'em...they are on Mountain Time so it is now 5:02pm there now, 4:02pm PST, and so on...
     
  8. lmv

    lmv New Member

    18
    0
    Oct 4, 2007
    Colorado
    Have had the problem over the last few days and it just reset again at 5:55pm MT. Sent an email to Directv just to add my voice to the dialog. It has been happening here in Colorado on my equipment 1x a day for 3-4 days. I do remember it happening a couple of years ago and then it just stopped. I don't have a landline so no way to update for the last few years. Glad to know it isn't my equipment!!
    Directv Tivo R10
    Series2
    R52180
    SW VERSION 6.4a01-2-521
    --------------------
    Submitted email to Directv from their web site
    Customer By Web Form () - 11/15/2012 05:23 PM
    As a VERY LONGTIME customer I wanted to lodge my complaint about my unit resetting. There are many that are having this problem. It started a few days ago and just reset again 5:55pm for no reason. I understand you are working on the problem according to other online tivocommunity.com/tivo sources so I will be patient while you figure it out. (Like you did a couple of years ago when we had a similar problem.) If it gets too annoying I'll let you know.
    ---------------------------------------------------------------
    Response Via Email - 11/15/2012 06:24 PM
    Dear Mr. and Mrs. -------

    Thank you for writing. I am sorry to hear that your receiver is resetting itself.

    An issue has been reported wherein customers DIRECTV TiVo receivers are resetting themselves 2 times a day. In our efforts to continuously provide a world-class entertainment experience, we have developed advanced technology throughout the years. While we do not have any specific date or time as to when will the problem be resolved, please be assured that instances like this seldom happens, and if it does, we are equipped with knowledge and procedures to make sure we fix it at the soonest possible time.

    We are glad you are one of our loyal customers, Mr. and Mrs.---------- Thanks again for writing.

    Sincerely,
    ----
    DIRECTV Customer Service

    my reset log
    11/15/12 5:55p MT
    11/16/12 4:12a / 4:22 finished
    11/16/12 3:55 / killed power had to pull plug to reboot
    11/16 8:25p /8:35 finished
    11/17 around 4AM only know because channel was changed to DTV
    11/18 6:45p / 6:55 A&E / ABC
    11/18 7:55p /8:04 stuck at 85% 8:08 stuck at 10% force restart w/ reset button
    11/19 6:35a
     
  9. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,262
    0
    Feb 4, 2000
    Same issue here on Hughes HDVR2. Started happening around November 9 here also.

    After trying to diagnose this as a hardware issue, I stumbled across this thread last night.

    Something interesting I'm seeing...

    When the reboot strikes, I find the following under "System Information":

    DIRECTV Account Status: Account Closed / Call 1-800-DIRECTV
    DVR Service Level: Q:-
    Services/Features: DVR service: Inactive

    During the times when the receiver is behaving (fewer and far between now):

    DIRECTV Account Status: Account in Good Standing
    DVR Service Level: P:-
    Services/Features: DVR service: Active

    Anyone else seeing similar?
     
  10. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Didn't notice that, I'll look next time...
     
  11. imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    9:10PM reboot. Sigh.
     
  12. cutt

    cutt lurker

    24
    0
    May 12, 2004
    Boca Raton, FL
    this is ridiculous, reset frequency increasing
     
  13. Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    Mine only seems to reboot at night. Then, it can't ever acquire the information from the satellite on the first try. Really, really annoying.
     
  14. tobyjug

    tobyjug New Member

    12
    0
    Apr 30, 2003

    My 2 Series 1 Sony SAT T60's are also showing Account Closed while reacquiring satellite after a reboot, but changes to account on good standing on acquisition

    Tobyjug
     
  15. bgreen5

    bgreen5 Contrast Rebel TCF Club

    10,262
    0
    Feb 4, 2000
    I finally put in my first call to DTV about 20 minutes ago, mainly to help increase the "affected" count in their system.

    Not having the energy to vent at this point, my tone was polite, calm and matter-of-fact. To save myself from any vain attempts at being walked thru a useless troubleshooting script and the potential of a guided setup data wipeout, I immediately stated I was one of those affected by a known service issue and had become informed of the issue through online complaints by others.

    I asked the CSR to search her database for "units resetting", and if there were any status updates.

    She did acknowledge that she found the issue logged, but as for status: the engineers were still "working on it."

    Two things struck me as abundantly clear:

    1) The CSR could not have been more ambivalent. No apologies, no sympathy, no offers of service credits, etc. No "smile" in her voice (feigned or otherwise).

    2) Something... some comment in the issue log, or some "script" guidance... prompted her to ask me if I had considered upgrading to the "new HD TiVo". There was no "natural" or "curious" or "helpful impulse" about her tone: she was clearly following a prescribed dialog... as if this were the target remedy.

    (I replied that I was "aware" of its availability but that NONE of my equipment is HD-capable... old dish, old CRT TV, etc... and that I couldn't really afford to upgrade everything right now.)

    Coupled with the new message that just showed up on my receiver today ("TiVo is Back!"), this certainly feels like a squeeze play.
     
  16. CR139

    CR139 TiVo User Since 2002

    1
    0
    Nov 15, 2012
    Vancouver, WA
    Just joined today. My DSR6000 (ver. 3.5d) started resetting (rebooting) last Thursday, also. Called DTV today. Their first comment was to offer a new DVR. I informed them that I was happy with my DVR and I wanted to know how to stop the resetting problem. Not much help, but the SR said they would run a test on my DVR in the next 5 days. The DVR is now resetting 4 to 6 times per day. Tonight, 2 of the resets were 30 minutes apart. Hope they find a fix soon.
     
  17. Smee

    Smee New Member

    10
    0
    Mar 9, 2005
    Good gosh,

    I am having the same issue on all 5 of my Tivo's. On reboot, they can't complete the acquiring satellite sequence. I am going to have to give them a call. Wish there was a way to look through the guide data in mfs to troubleshoot it ourselves.

    Smee
     
  18. RedmondSteve

    RedmondSteve New Member

    3
    0
    May 22, 2012

    I suggest sending this info o the DTV Customer Advocate Team at the email address that newswatcher found. It may help give their engineers a clue.

    (I would have included the email address, but I don't have the required number of post = street cred. :) )
     
  19. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    DTV Customer Advocate Team:

    1-866-785-5536

    or email them at:
    CustAdvocFollowUp@directv.com

    This is the original address/person I sent my email (FYI):

    Chief Executive Officer:

    mike.white@directv.com
     
  20. mystrwizard

    mystrwizard New Member

    1
    0
    Aug 28, 2008
    Thought maybe it was over heating or HD failing but my son kept telling me it was shutting down and restarting. Found this forum and guess Im not the only one. has worked perfect for years up to about a week or two ago.
     

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