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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. Nov 14, 2012 #81 of 964
    LCWELL

    LCWELL New Member

    1
    0
    Nov 14, 2012
    I want to thank everyone who posted concerning this problem. I was about to change my hard drive but decided to check this forum just in case.
    My problem has been similar to all the previous posts but DirecTv also denied ever hearing of the problem as of last night I referred the technician to this site and to his credit forwarded the url and my complaint to engineering.
    Thank you all.
     
  2. Nov 14, 2012 #82 of 964
    wooh

    wooh New Member

    218
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    Feb 19, 2006
    They're now telling me it's NOT a known issue. But she is escalating it. She asked if I wanted to escalate it. Like I'm going to say, "No, I enjoy missing 8 minutes of every single tv show that I record, especially when it's at the end of the show!"
     
  3. Nov 14, 2012 #83 of 964
    wooh

    wooh New Member

    218
    0
    Feb 19, 2006
    I was about to give in and get new receivers. Glad I checked first. Last thing I would want to do is reward DTv for jacking up my service by giving them more money.
     
  4. Nov 14, 2012 #84 of 964
    SouthTivo

    SouthTivo New Member

    30
    0
    Jan 12, 2004
    The South
    Add me to the list. SDDVR40 and an R10 both rebooting at 55 past the hour.

    For the SDDVR40, I did a full Spinrite check on the drive and found no issues, but cloned it to a brand-new drive anyway just in case. Also replaced the power supply. None of this had made any difference at all.

    I did not know it wasn't just me until tonight. Didn't know my R10 was also affected until tonight. The other R10 and the HR10-250 are mothballed.

    Is this some kind of ploy to get rid of the Series 2 users? They keep pushing me to take the new DirecTivo, not understanding that I like to OWN my equipment and I don't want a contract and I don't want an installer in my house. So it's just not going to happen.
     
  5. Nov 14, 2012 #85 of 964
    stevel

    stevel Dumb Blond TCF Club

    28,180
    24
    Aug 23, 2000
    Nashua, NH
    This is not a deliberate ploy to irritate you - but it does seem that they have been making changes that they don't realize cause problems for older TiVo owners.
     
  6. Nov 14, 2012 #86 of 964
    imaref

    imaref New Member

    43
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    Nov 3, 2005
    So my Directivo rebooted at 10:55PM. Missed the last 5 minutes of American Horror Story. Luckily FX plays it a few more times overnight!
     
  7. Nov 14, 2012 #87 of 964
    Lucymort

    Lucymort New Member

    39
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    Nov 14, 2012
    I have been having the same issue since last Thursday night. I am really happy I found this thread, because I was getting ready to reset everything, and we all know how much fun that is. I hope they get this taken care of soon, but I figure it's not high priority for Directv at all. Amazing.
     
  8. Nov 14, 2012 #88 of 964
    Ropajohn

    Ropajohn New Member

    2
    0
    Feb 28, 2007
    I have four SD Directivos that all rebooted at the same time tonight - 7:59pm. I have one other SD Directivo that did not reboot at all. Then, at 9:48 one of the Directivos that had rebooted earlier rebooted again. I called DirecTV and they said the units have/are downloading a new program and they have to reboot for the program to become active. I asked why do it during prime time and he had no answer other than they must have needed to do it right away.
     
  9. Nov 14, 2012 #89 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004
    11:55pm reboot
     
  10. Nov 15, 2012 #90 of 964
    nuthkavi

    nuthkavi New Member

    8
    0
    Nov 13, 2012
    California
    In addition to reboots, I'm also seeing partial recordings -- recordings that end early, but not because of reboots. I actually started seeing partial recordings before the reboots started, and wrote them off as an anomaly; but they're more frequent now, and I wonder whether they're related.
     
  11. Nov 15, 2012 #91 of 964
    wbgolfer

    wbgolfer New Member

    34
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    Dec 12, 2007
    NJ
    My Config - Two Series 2 TIVO DVR's- 1 unit with a recent HD upgrade!

    I reported random reboots several days ago on this thread.
    This is to tell all readers - both my DVR'ss rebooted early this morning - approx 8AM EST.
     
  12. Nov 15, 2012 #92 of 964
    Lucymort

    Lucymort New Member

    39
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    Nov 14, 2012
    This has also happened to me, so you are not alone. I am sure this is related.
     
  13. Nov 15, 2012 #93 of 964
    thommygeenh

    thommygeenh New Member

    32
    0
    Sep 28, 2007
    New...
    Same rebooting issue here in NH. And as usual, DirectTV is denying there is an issue. Called them 4 times today. Tech Support said if I was "refusing" to do the reformat, then he couldn't help me. He was a supervisor. He refused to even listen regarding all the posts I told him about here. Was burned on this issue before (6.3e) and put out the expense to put in a new hard drive with 6.2 back then, and not interested in getting burned again. Told them if I am forced to "upgrade" to the new tivo, I will be getting service elsewhere. Not the only deal in town. Sick of the run around when there is a problem. Been with them 12 years and thats what I get for loyality. They have been denying there is an issue, actually here since October 18th, but not nearly as bad as it is now. 4 times in the last 24 hours. They could care less about how long it takes to do the reformat, and that I would loose 70+ hours of recordings...that we paid for. No credits offered by any of them. Nothing but when it comes time to upgrade, "we will work with you." Also, I'm not interested in swapping out to an R-22--had 5 R-15's that were swapped out, and each time they extended my contract. Not interested HDTivo box at this time--and being locked into a 2 year contract again. If I have to get locked into a contract, it would be with Verizon Fios at this point. Most frustrating thing is that they deny there is a problem, even with all the complaints on the various forums/blogs. They screwed up the software again, and they deny there is a problem.
     
  14. Nov 15, 2012 #94 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    My Directivo rebooted again overnight after rebooting 3 times yesterday. This is getting old.
     
  15. Nov 15, 2012 #95 of 964
    ronsch

    ronsch Active Member

    2,002
    0
    Sep 7, 2001
    Tallahassee,...
    The csr I talked to several days ago found the problem in the database right away by looking for "units resetting". They weren't using the term rebooting.
     
  16. Nov 15, 2012 #96 of 964
    Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    Thank you for writing.

    I understand how you feel about your DIRECTV TIVO receiver resetting themselves and we are sorry for your interrupted programming experience. Our Broadcast Center is still investigating to resolve this issue. Let me assure you that your service experience is rare and we do not take it lightly. We strive to provide you estimated time to resolve this issue real soon.

    For the meantime, we asked for your patience as we work overtime to restore your programming. We have developed advanced technology throughout the years making our state-of-the-art equipment, as well as the television reception on your system highly reliable. Our entertainment system is supported by a vast network of technical and engineering experts who are committed to providing you the best
    entertainment experience.

    We appreciate your time and continued loyalty to DIRECTV.

    Sincerely,

    Haydee G. - 100394242
    DIRECTV Customer Service
     
  17. Nov 15, 2012 #97 of 964
    Cathy18

    Cathy18 New Member

    3
    0
    Nov 15, 2012
    I have a sat t-60 with the same rebooting problems as everyone else. I just got off the phone with DirecTv. He said it is a known issue that the engineers are working on, but no timeframe for the fix. After doing some research, he also said that they are recommending that I do a full factory reset and that some other customers are reporting that the full reset fixes the problem. Since I don't want to wipe all my data over an issue that they've caused and are working on, I declined. He noted my file and I'll call back later to work on some credits to my account.

    At least folks are making enough noise that he recognized it as a known issue.
     
  18. Nov 15, 2012 #98 of 964
    Lucymort

    Lucymort New Member

    39
    0
    Nov 14, 2012
    They are escalating my earlier complaint, since my response was that "real soon" in terms of fixing the problem was the vaguest commitment I had ever received from a customer service department, and that I was going to expect a credit for every day my Tivo was resetting itself randomly. Does lighting a fire underneath them actually help in getting a software patch? I have no experience in this arena prior to now.
     
  19. Nov 15, 2012 #99 of 964
    surfboy500

    surfboy500 New Member

    7
    0
    Feb 9, 2002
    Cal
    Reported to Direct TV that all three of my DirectTivo units have been resetting at the end of the hour at various times during the day. Two units are Philips (740) and one is Hughes (HDVR2). All running 6.4a.
    I have preferential support and the agent was polite and apologetic and thanked me for reporting the problem which is listed as "units resetting" in their DB.
    Engineers are working on it and we might get a broadcast message when it is fixed.....but no guarantee.
     
  20. Captain 80s

    Captain 80s New Member

    53
    0
    Jan 15, 2007
    Edmonds, WA
    Getting real bad. Couldn't even get thru a 1/2 hour show off of the NPL in the kitchen. Had to chuckle out loud when I looked at the microwave... 7:55. Went to the Bedroom, "Reset" while watching a different recorded show. Screw this... turned on the WDTV media player so we could actually finish something.
     

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