That's a bummer. People who have replaced their stock drives (and know better) usually assume that reboots = dying drive, since that's the most common symptom for a dying drive. So, they probably wouldn't be calling D*. My parents are horrible w/technology and have no means of testing their drive. And, pulling their DTiVo to test the drives means it being out of action for awhile. Them going on a cruise on 11/20 was a good time since they couldn't use it while away anyhow.