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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. Nov 13, 2012 #61 of 964
    cutt

    cutt lurker

    24
    0
    May 12, 2004
    Boca Raton, FL
    add me to the list; HR-250 rebooting twice a day since saturday night. just took a hit around 8:25 edt
     
  2. Nov 13, 2012 #62 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Mine also rebooted at 3:20pm PST (I'm assuming your 15:20 is pm which 15:00 would be) which I knew because only 20-min was in the buffer at 3:40pm when I turned the TV on. Mine has rebooted at least 3-4 times per day for over 2-weeks now and maybe longer since I have a recording on 10/21 that was cut off and resumed with an entirely different broadcast (same channel).
    However, my other TiVo does not reboot at the same time so I have to make sure the program I am enjoying is on one tuner of the 2nd unit so I can continue viewing while the primary finishes the reboot...

    I'm so sick of this that I emailed DTV asking for a month's payment credit or a free year of Protection Plan. I got this back:

    "Thank you for writing. I apologize for the frustration and inconvenience this technical problem on your TiVo receiver may have caused you and I understand your request for credit to be applied on your DIRECTV billing.

    We intend to work with you in order to come up with the best resolution for the problem at hand. As such, I have forwarded your email to the Resolution Team for further review and special handling. A specialist will respond as soon as one becomes available (likely within 24 hours).

    Thank you again for writing. We appreciate your patience and understanding.

    Sincerely,

    Rxxxxx. - 199xxxxxx
    DIRECTV Customer Service"
     
  3. Nov 13, 2012 #63 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004
    newswatcher, look out for the message I just sent you.
     
  4. Nov 13, 2012 #64 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Got it, check your PM.
     
  5. Nov 13, 2012 #65 of 964
    tobyjug

    tobyjug New Member

    12
    0
    Apr 30, 2003
    Add me to the list, both my series 1 Sony SAT-T60's have been rebooting for the past week.

    Tobyjug
     
  6. Nov 13, 2012 #66 of 964
    dbh123

    dbh123 New Member

    2
    0
    Nov 9, 2012
    Thanks to everyone for looking into this. Seems fairly clear at this point that it's direct tv's problem. Hopefully they can get it fixed soon - a dvr that resets several times a day isn't very useful.

    Maybe it is time to look elsewhere? It would be nice to have a TiVo that direct tv haven't crippled by design.

    Darren
     
  7. Nov 13, 2012 #67 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Speaking of crippled...

    Code:
    http://burnedbydirectv.blogspot.com/2011/12/hands-on-with-new-thr22-directv-tivo-hd.htm
     
  8. Nov 14, 2012 #68 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    12:50AM and another reboot. Joy.
     
  9. Nov 14, 2012 #69 of 964
    Vodo

    Vodo New Member

    10
    0
    Nov 23, 2010
    Same problem in Florida with two HR10's. Tech support was useless. Told me to reformat the hard drives. No thank you.

    Something similar happened around the time change a couple of years ago. DTV said it was a Tivo problem back then.
     
  10. Nov 14, 2012 #70 of 964
    Booman70

    Booman70 New Member

    22
    0
    Oct 27, 2006
    I have four units three running 6.4 and one running 6.2 they are randomly rebooting DTV sucks when there is a problem they create
     
  11. Nov 14, 2012 #71 of 964
    dwellar

    dwellar New Member

    27
    0
    Apr 9, 2006
    I have three different "brand" series 2 directv tivos. All are rebooting midday. All are on 6.4a software.
     
  12. Nov 14, 2012 #72 of 964
    bstrohl

    bstrohl New Member

    18
    0
    Aug 22, 2004
    NJ
    Yesterday, only one unit rebooted at 4:29pm EST but then both rebooted at 8:44pm EST (while I was trying to watch NCIS).

    I'm not sure of all of my reboot times. I only know the ones that happen while I'm watching or recording something. I know the units have rebooted at other times because I get the dancing TiVo guy back. Other than constantly recording stuff, is there a way to know when it happens?


    Also, please call or email DirecTV to complain. The more who complain, the more likely this will be fixed.
     
  13. Nov 14, 2012 #73 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    I agree, the more that complain or threaten to cancel might result in faster action. I firmly believe that this is a purposed failure to get TiVo lovers off those older units so they have to upgrade and sell newer units and make more money by these forced upgrades. Also, I believe they have purposely done this during the holiday season to create more urgency to upgrade and make that money... IMHO
     
  14. Nov 14, 2012 #74 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    Another reboot today so I called Directv. The rep could not find record of any such problem. He said he would note the problem on my account as their software picks up and aggregates such problems and when there have been enough complaints it gets forwarded to the engineering team. For those that haven't called yet, I suggest that you do and make sure the details of the problem are noted on your account by the rep.
     
  15. Nov 14, 2012 #75 of 964
    the_bhagwan

    the_bhagwan New Member

    3
    0
    Oct 21, 2010
    happining to my Hughes unit again, same as 2010/2011.

    13 pages and 363 posts about this then:
    tivocommunity.com/tivo-vb/showthread.php?t=458245

    '
     
  16. Nov 14, 2012 #76 of 964
    kamryn

    kamryn New Member

    2
    0
    Nov 14, 2012
    My Philips DSR704 has been randomly rebooting over the last week and I initially thought it was a hard drive about to die. I called Weaknees and he explained they have received numerous calls about this. Further stated it sounded like a software issue through Directv and that a patch was probably needed. Apparently it has been so widespread so quickly that when I began with "my dvr keeps randomly rebooting" he cut me off mid-sentence and asked if it was a Directv TiVo dvr and I said yes. He then informed me of their experiences over the last week. He said as much as he would like to sell me a new hard drive, he was sure that was not the problem. He told me to contact Directv with the complaint so they would have an increased number of people complaining about the problem, thus making it a higher priority to their command center. I did call Directv a couple of hours ago and got the complete runaround, they've never heard of it, I was the only one in America experiencing the problem, let's run through some simple diagnostics, blah blah blah. In the end she told me I simply needed to wipe my hard drive and hope it repaired itself (reset it). I told her I was not willing to do that at this point. She also said I could upgrade to a Directv dvr and she would be happy to see what packages were available for me. I told her thankyouverymuch and I would call back in later. I will wait this out and tolerate it until the Directv tech folks decide they're sick of hearing about it and send a patch. I will switch to a bundle with my local internet/tv/phone company before I get another directv dvr at this point, simply for principle.
     
  17. Nov 14, 2012 #77 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    I just filed a complaint with the Better Business Bureau. You might also...

    www.bbb.org

    I also file a complaint with the FTC:

    www.ftc.gov
     
  18. Nov 14, 2012 #78 of 964
    kamryn

    kamryn New Member

    2
    0
    Nov 14, 2012
    Just filed a BBB complaint as well. It only took about 5 minutes and was very user-friendly. I did choose the headquarters as location and the nature was "product". Might not have done it properly with wording, but it will get the point across ;)


    DirecTV, Inc.
    2230 East Imperial Highway
    El Segundo, CA 90245
    Phone: (800) 531-5000
     
  19. Nov 14, 2012 #79 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    You used the correct address. I used the Greenwood, CO address on Google, but same phone number. Good for you!!! Hope more respond. File with FTC as well, takes a bit longer but I'm off work today. Thanks!
     
  20. Nov 14, 2012 #80 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    OK. New development. My escalation of complaint about service was responded to by a Justin at DTV. He said that "the issue with the reboots was a software issue for sure and that we are working on it to resolve ASAP." He offered me a free 12-month Protection Plan ($72) and 6-months free DVR service ($8.00/month, $48 value) for my problems. I accepted but said that if the software issue is not resolved that I would want two of the new TiVo DVRs (not the Directv DVRs R-22's) for free. He couldn't promise that but I can be persuasive and vehement so we'll see what happens both with the software fix and if that fails a big price break on the newer DTV TiVos. We'll see. I'd prefer to keep my SD-DVR80 and DVR40's since I really have no need for HD at this time.

    So, in a nutshell, I told him about all the blogs (DTV's Technical forum, tivocommunity, dbstalk) and all the complaints, that they are going to lose people and/or have people "reset" their machines for no reason since it's a software problem and the tech people at DTV are denying that. Hope this helps. All we can do is complain, complain and complain again: it's sort of like pushing a mule down the road at this point.:mad: FYI.
     

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