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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.
I wish I lived close to Las Vegas. I could get into betting on these reboots...
I already said Standby will not work. Tried it, been there, done that...
12:28 ct another reboot
I've seen enough for now. I'm disconnecting both satellite cables for the next day or so. I've got hundreds of hours of recorded programs to keep the family entertained in the mean time.
It's weird. I got home and watched Fox News all the way to the MNF game and no reboots. Then the 30-minute reboots started. Very strange indeed.
Got fed up with this evening's reboot extravaganza and turned off my tv. I plan to read . . . old media paper books . . . until you all let me know the problem's been fixed. It's really quite relaxing.
Oh that's different--reboot, then reboot again. Neat!
Testing on a single unit (yours) proves zero. Hence I tried it for myself and relayed what happened for everyone's benefit. Capeesh?
Ground Hog Day is never good!
Exactly the same thing happened to mine, reboot 12:28, reboot again at 12:33, thought it could not get any worse, should have known better!
Another :28/:58 reboot here. Called tech support who claimed this is different than the 10 day old problem they are working on. She told me to unplug the Directivo and wait 30 seconds. Then went on about how I would have to get a new receiver if that didn't work.
Directv Customer Service Reps:
I know that others have posted this, but it bears repeating: one of the most infuriating aspects of this issue is the outrageously lame customer support offered by DirecTV's staff. The disinformation given to Continuity Nut is another example of the many reported in this thread.
DirecTV's customer service and tech support staff give the appearance of being poorly trained, or poorly informed, or deliberately deceptive. Take your pick -- any choice or combination of choices is bad news for us customers.
EDIT: And on that note, just got the 10:58 p.m. PDT reboot.
And again it reboots...
yep 12:58 Are we going to get a discount on our DIRECTV bill? How about a complaint with the FCC?
Just got off the phone with DirecTV. They are well aware of the problem and say there are engineers working on it now. Sadly, the rep seemed to think the solution would require us to update our receiver software which requires access to a phone line (which many of us no longer have). Hopefully he's wrong. It makes sense that the issue is with the format of the guide data. Either they'll change the format being sent from the sat or will update the receivers to process the new format. Hopefully they'll do the first option.
The posts are starting to pile up on the DirecTV Facebook page reporting the same reboots.
Some quotes, just in case (as others reported in this thread they saw happening on the Facebook page) they get deleted:
I asked politely tonight (as much as possible) for a discount and was told that they would give me one - but they wanted to wait until the problem was resolved so they could offer a credit for the full amount of time this has been going on, and I'd have to call back in and they would issue the credit.
The tech rep told me that I should just read a book or stop watching tv until it is fixed--that's what she did the last time it happened and it took 28 days to fix.
Stillhawk said "yep 12:58 Are we going to get a discount on our DIRECTV bill? How about a complaint with the FCC?"
FCC has little to do with this anymore....Under the influence of one of our major political parties, the Government moved to reduce regulations and this has led to far less involvement in matters such as this.
There is not even a Truth in Broadcasting law or the Fairness Doctrine anymore.
Much of the airwave bandwidth was given over to private control, sold to the highest bidder, no longer under goverment control on behalf of the public interest.
Some people woulld say this is a private matter between a supplier and a customer. ..or shall we say, LOTS OF CUSTOMERS...
Dead DirecTV again,...the reboot thing is so bad, so often, we going over the local tuner in our monitor and going to catch Mr Ed on local digital airwaves....