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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. Nov 12, 2012 #41 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004

    Not surprised that is what they would try to blame and how they would like to handle this instead of rolling back the guide changes they made on Wednesday / Thursday of last week.

    Every with directv tivos should log there compaint with directv.
     
  2. Nov 12, 2012 #42 of 964
    ronsch

    ronsch Active Member

    2,002
    0
    Sep 7, 2001
    Tallahassee,...
    No reboots since the one early ths morning. Keeping fingers crossed....
     
  3. Nov 12, 2012 #43 of 964
    RedmondSteve

    RedmondSteve New Member

    3
    0
    May 22, 2012
    Same reboot issue here with two Hughes SD series 2 running 6.4a. DirecTv tech support gave me the same answer that I needed to connect to a phone line. After I did that for one unit, it rebooted itself within the next hour.

    The other suggestion from DirecTv was to reset the units completely. Since that loses all recorded programming and season passes, I'm not ready to try that yet.
     
  4. Nov 12, 2012 #44 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    OK, got some answers today on these reboots (mine reboots 2-3 times per day just like it did with v6.3e a few years ago; I have 6.4a now). Just got a call from a lady in the corporate office (I had submitted an extremely negative survey yesterday on the reboots) and she informed me that there is a software issue with the older TiVo's and that they were waiting on enough complaints to institute a software upgrade (which she understands now is being done). I have an SD-DVR80 and DVR-40 (Hughes) that have worked flawlessly for the last 8-years.

    She said they are working on the software update as of yesterday (11/11). However, if the software update does not work then they will replace those DVR's with the software problem at no charge based upon what type of DVR you have (same for same).

    "If enough people with these TiVo's complain about the reboots, a faster update will occur" (her words). How's that for great service?!? She said mine would be replaced with the R-22's; I asked if I could (if the software update doesn't work) upgrade to the TiVo's shown on their site ($199.00) instead of the comparable R22's and she offered that if I did need new DVR's she would request I get two of them (TiVo's) @ 50% off or $199 for both, not a bad deal. We'll see what happens...if enough people complain they will fix it...
     
  5. Nov 12, 2012 #45 of 964
    newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Based on what I know now, don't do a complete reset and lose your stuff. Read my post above...
     
  6. Nov 12, 2012 #46 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004
    The solution is for directv to just rollback or stop doing whatever they are doing since last Thursday 11/8.

    Avoid a clear and reset everything, it isn't going to solve anything, and you will run into the setup dialup number problem, which will then require you to remember and enter your old access number as a dialing prefix, otherwise you will not be able to complete setup.

    The phone line connection premise is wrong too, since mine are connected and they are still rebooting 3-4 times a day since Thursday.

    I had no reboots for 18 hrs and then again tonight reboot.


    Directv should know what they changed just last week, and they need to figure it out, and correct it on their end. If they can't or won't then they are going to have a lot of angry people who are only still with directv because they love their directivos.
     
  7. Nov 12, 2012 #47 of 964
    Ilovetorecord2

    Ilovetorecord2 New Member

    297
    0
    Mar 21, 2000
    South San...
    I am in the San Francisco Bay area and my Hugh Series 2 running 6.4a is rebooting everyday as I use the clock in the lower right corner also is gone each day.

    I tried setting up a manual recording at the one time it rebooted and was setting it for M-F and it rebooted then.

    I noticed that some other programs I recorded were partials at different times.

    I was thinking of getting a new hard drive from Weakknees but I know it is not a hard drive program as the drive is pretty new.

    I swapped my other Hughes for the TR22 and not so happy with the changes I had to make with that and I can't really buy other tivos because I have stage 4 lung cancer which I plan on beating but I have to be realistic and not spend money for now. I am not swapping this one out because if I have to I might switch to verizon or at&t because Directv might be trying to get rid of our Series 2 and get their dvrs and I will not be forced into something I do not care for and would look at dish even.
     
  8. Nov 13, 2012 #48 of 964
    nuthkavi

    nuthkavi New Member

    8
    0
    Nov 13, 2012
    California
    I'm in California and I have a DVR80. Judging by partial recordings and loss of 30-second skip, my first reboot was sometime between the evening of Nov 7 and the evening of Nov 8. Since then I've had at least 1 reboot every day. I know of three particular times: Nov 11 ~4:40pm while "save to vcr" was in progress, Nov 12 ~12:15am (judging by a split recording), Nov 12 ~8pm (while watching a recorded program and starting two recordings from the to-do list).
     
  9. Nov 13, 2012 #49 of 964
    gsjenkins

    gsjenkins New Member

    37
    0
    Jun 11, 2005
    White Oak,...
    Another rebooter here. Two different units. A third, not hooked to the satellite, is not rebooting.
     
  10. Nov 13, 2012 #50 of 964
    ronsch

    ronsch Active Member

    2,002
    0
    Sep 7, 2001
    Tallahassee,...
    Mine is now up to 26 hours without a reboot.
     
  11. Nov 13, 2012 #51 of 964
    kyderr

    kyderr New Member

    6
    0
    Nov 12, 2012
    I had called and threatened to cancell, I am considering going to cable or Dish, and they have offered me the new DirecTivo, no charge, shipping is $20, and and extra $8 a month for two years. I'd still like to get my Samsung working, as it seems there is no reason it should not work.
     
  12. Nov 13, 2012 #52 of 964
    allan

    allan Can't think of one

    14,483
    31
    Oct 13, 2002
    Mine's been rebooting lately. I don't usually know when, but at least one was 5 minutes before the hour.
     
  13. Nov 13, 2012 #53 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004
    Reboot 5:25 am
     
  14. Nov 13, 2012 #54 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    Mine rebooted overnight again (no clock in lower right hand corner this morning when I turned it on). No reboots during viewing today so far (though it's early).
     
  15. Nov 13, 2012 #55 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    Another reboot at 4:40PM. This is getting old...
     
  16. Nov 13, 2012 #56 of 964
    Captain 80s

    Captain 80s New Member

    53
    0
    Jan 15, 2007
    Edmonds, WA
    I knew it was something coming from them that was causing it when 2 units (6.4a) that run off of 2 different dishes (on completely different ends of the house) rebooted at the exact same time on Sunday.
     
  17. Nov 13, 2012 #57 of 964
    ronsch

    ronsch Active Member

    2,002
    0
    Sep 7, 2001
    Tallahassee,...
    So much for my improvement - back to back reboots at 14:50 and 15:05 this afternoon.
     
  18. Nov 13, 2012 #58 of 964
    satpro

    satpro Member

    77
    0
    Jan 9, 2004
    The reboots are becomeing more frequent today, reboots every 2-3 hours now, almost like a cruel joke on us by the folks reading this at directv.
     
  19. Nov 13, 2012 #59 of 964
    RedmondSteve

    RedmondSteve New Member

    3
    0
    May 22, 2012
    Additional data point is that my two units are rebooting at the exact same time. Seems to support the theory that some data being downloaded is crashing the system.

    My units rebooted at approx 15:20 PST today.
     
  20. Nov 13, 2012 #60 of 964
    imaref

    imaref New Member

    43
    0
    Nov 3, 2005
    Another reboot at 7:40PM. Neat.
     

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