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Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.
30 minutes later 10:28 and another reset on MNF with Bears driving....
I just spoke with DTV CSR, then Tech, who suggested "if you want to cancel we can take care of that for you." The she forwarded me to Retention who basically had nothing new to say. (Oops, just rebooted again, third time in last hour, missing the game). Hatred is growing.
10:28 p.m. EST - all three rebooted again. One was watching a recorded show. One was watching FoxNews. One was off but set to ABC.
Sent the following to DTV just now...
my reset log
6 times today....
11/19 6:35am on local 9 and MSNBC finished 6:45
This is ridiculous!
And no response from the email I sent this morning...
So your message is ... we don't care take your business elsewhere.
and as I post this guess what 8:28p another reset... Colorado
8:58p another one
less than 10 mins and another reboot!
Reboot. I turned off the multi-switch to watch some stuff I had recorded and had no reboots while watching. Plugged multi-switch back in 3 minutes before Castle started. Thirty seconds after plugging in multi-switch, unit rebooted. Now the wife is mad about missing the first seven minutes of Castle. Two units rebooted together. Last straw. I called DTV and talked to Jo at customer service. She was aware of the problems and said engineering was working on a solution. She also said she was unaware of the problem until today, and had received numerous calls today. She said my units hadn't called in since 2008 and would need to call in to get a fix for them. I said they hadn't been broken since 2008 and that if they could be broken via the data stream they could be fixed via the data stream. No comment. She noted on my account that there were no restarts as long as I had the multi-switch unplugged and restarted nearly right away after reconnecting to the satellite.
I asked for some sort of credit and she didn't want to talk about any credit of any kind. She just apologized for the inconvenience. REALLY? I pay for a service that I am currently not receiving in a usable manner. She was nice but that was it. She offered two or three times to upgrade my equipment and that I wouldn't be having these problems with new HD units. No deal. I think I will write to the customer advocate team now.
Arrrgh.... Third reboot in 30 minutes as I write this.
I'm getting sick of this...
Reboot #2 this evening just started at 10:28PM while still watching MNF. Fortunately, we have an unaffected DTV DVR POC in the bedroom, so I guess I'll finish the game up stairs. I'm about to swap out the two units though, putting the DTV unit in the family room just so we don't have to deal with this crap right now.
9:28 pm central - all 4 restarting at the same time again.
The first time all 4 went at the same time it was 3 hours between the next restart. Only 30 minutes between this latest restart and the last.
Maybe not. But if they have to bring more people on, it would cost them a little bit... also increasing the wait time for the "valuable" other customers...
I'm tired of waiting, and I don't think they have any initiative to fix it. They are getting money from upgrades, and contract extensions....
Many reboots still.
Yet another reboot at 7:33pm PST. Think I'll listen to the game on radio (remember those days?)...4th reboot in 1-hour!!
Third reboot in the last half hour at 10:32 EST.
Im sorry this will only apply to those who have HR10-250 units. But I have a temp fix in place that seesm to allow the unit to work perfectly during this mess with the data stream. There a couple of catches howerver...
Step 1: reboot your tv with the power cord.
Step 2: Wait for it get all its guild data.
Step 3: wait for it to index most of it. (about 3 hours on mine)
Step 4: disconnect the SAT1 and SAT2 cables. Leave the UFH-OTA connecetd.
Your tivo will longer suffer the rebooting problem.
You tv shows recorded in HDTV over the OTA port will record just fine.
You WONT be able record or view SAT channels like this.
After a few days (maybe a week) you will need to hook them back up and repeat this procedure to fill the guide data back up.
Since I only use this tivo for OTA HD recordings, this fix works painless for me.
Four units currently in service. One HDVR2 and three HR10-250s. All currently in repeated reboot mode and completely unuseable. Calling DirecTV in the morning about new equipment. I've never received any equipment from them, I've bought all my own receivers and DVRs since I joined in 1998. Hoping that will give me some leverage. If not, guess I'll finally jump to Dish.
I just pulled the power plug on mine; from past experience, this can be destructive to let it reboot continuously. will check back here for a fix. at least I have alternatives.
dtv, this is very amateurish, you would think after all these years you would have learned to deploy updates in a more professional manner.
I give up for tonight. They win. Switching over to my Roku and watching Netflix or Amazon Prime.
Personally, I think that they should replace the CEO's units (assuming he doesn't have Comcast or Fios) with older DirecTiVo units and then see how fast this gets fixed.
same thing here. dont know the gen, im guessing a 1 (hughes sd dvr-40) Ive had 3 over the last 10 or 12 years since the ultimate tv died. Never seen anything like this and ive been a directv customer since '94. Could give up and call dish but i here they suk too. Oh yea, and just came off the reboot ffor the 4th time tonight since ive been home.
+1 on the 10:28PM EST reboot (after the 9:58 reboot).
As a sys admin/programmer/tech guy I can see the tech staff pulling their hair out, so I have just a little sympathy for the guys working the problem. The other problem is that with a BIG organization like DirecTV, they shouldn't have these issues on this scale.
One thing they could do is to stop supporting service for older hardware and only support their new stuff...it costs money to test the older equipment prior to roll out (don't throw stones at me..I have a single R10 TiVo so I'm with you guys!! I feel sorry for the little techie trying to dig thru mounds of code looking for the issue.)
It is all a game of money & profit...how many man-hours are they willing to spend to make sure every piece of hardware they support will work when they change something without us complaining too much?
On the other hand, I pay a monthly fee just like everyone else, and I expect my equipment to work.