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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. warnmar10

    warnmar10 New Member

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    Nov 19, 2012
    After my post here I called the customer advocate phone number posted earlier in this thread. I still have not reported the problem to DirecTV but the customer advocate, armed only with my phone number, was able to tell me what was going on without me telling her first. She didn't try to get me to upgrade but did ask if I was aware of the advanced features of the new systems. I replied that I was aware but not interested and she did not mention it again. For good measure I sent an email to mike.white at directv.com as well. In my area we have the option of Comcast, U-Verse and Fios. I have DirecTV/TiVo because I like the TiVo integration. FWIW, I have Fios business Internet and phone in my house now. It wouldn't take much effort at all to have Fios TV. I will miss my dual tuner TiVo.
     
  2. notanonymus

    notanonymus New Member

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    May 4, 2012
    Pacific NW
    3:05 PM Pacific Time USA, Just got off the phone with DirecTV customer service....they now are admitting right away that there is a system wide problem, and the engineering is how working on figuring out what they did wrong to cause all the rebooting, and to fix it....no time frame projected for the fix, but they ARE telling people that call in that they are now aware of the problem, that it affects many different receivers, and that is system wide, and most importantly , they claim that engineering is now working in it...

    Meanwhile, I am still suffering reboots, even during simple playback of pre-recorded materials that don't have the reboot interuption.

    AARRGGGG!!!! I hope this gets fixed quick.....probably no hope of a anjustment to the bill for their defective system....
    Jen
     
  3. derelict

    derelict New Member

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    Apr 19, 2005
    I also just got of the phone with CS and the tech immediately knew about it. I told her I had just replaced the hard drives because of the upgrade to 6.4a and she told me it was a software problem on their part, has nothing to do with my hardware. So at least she came clean, but of course had no ETA for a fix. I did not ask for any recompense this time, but I will eventually.

    Then for kicks I decided to check if my Tivo had reboot and it turns out it had while I was on the phone with D*....
     
  4. Dmeza

    Dmeza New Member

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    Nov 19, 2012
    Its now the 11/19 and these reboot are continuous. does anybody have any relief of this issue? Has directv offered any recognition of the problem. I am running a philips DSR6000. In the last 24 hrs it has rebooted at least a dozen times.
     
  5. cholly52

    cholly52 New Member

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    Nov 19, 2012
    My Directv Tivo (R10) started last month (Oct.) to have problems with the Guide function. That was resolved by Directv, finally. Now, for the past couple of weeks, it has been suddenly rebooting. At first, I thought it happened when I was watching something that I had recorded while new shows were recording at the same time, but it happens randomly and is increasing in frequency. I've tried reauthorizing my unit through the Directv website and unplugging for 15 seconds, but it keeps happening.
    I went on the web yesterday and found that this has been occurring to Directv Tivo owners as far back as 2007, but increased in 2010. I read that a number of the owners experiencing this problem were told by Directv to replace their units with the non-Tivo Directv unit. Many of them did this and do not like the new unit. I have one of those, too, and I don't like it. Many times the sound does not catch up with the fast forwarded or reversed picture, when I go back to normal speed to play. It is more difficult to control - more jerky. I also don't like the way that series recordings are set up or navigating to the to do list; there are several other features that are not as user-friendly as on the Tivo unit.
    I was told that I should replace my unit because it was old and probably wearing out, but I did not have any problem before the most recent software update and too many other Directv Tivo owners are having this problem. I've been a Directv user for a number of years and am very unhappy and dissatisfied about this. I'm not on a contract and am considering changing to another provider. My other option is to suck it up and pay $199.00 for a new Directv Tivo unit, but will that one work or have the same problems?
     
  6. gilliane

    gilliane New Member

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    Jun 3, 2002
    Well. I decided to call Directv as I hadn't yet, and the CS rep knew nothing about the problem and wanted to send a technician out to me. I told him it was a known issue affecting hundreds of people, so he checked and found nothing about it. Seriously?

    It just happened again about twenty minutes ago, so it's definitely not fixed.
     
  7. newswatcher

    newswatcher New Member

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    Apr 9, 2004
    Modesto, CA
    ...or at the highest profit for the company. Those DTV Christmas bonuses are coming up pretty soon:eek:

    BTW, it's interesting to see this twitter log and see that they are "selling up" to newer units...and that the "problem" will be fixed soon (what their definition of soon is, we don't know):

    https://twitter.com/DIRECTVService
     
  8. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    And another just before 19:00 ET.
     
  9. gilliane

    gilliane New Member

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    Jun 3, 2002
    Here, too. Missed the beginning of the Jeopardy Teachers' Tournament final :(
     
  10. draiyne

    draiyne New Member

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    Nov 12, 2012
    Day 12. Restarts still going strong here. All four units restarted at different times during the day. As many as 4 times/hour twice. Only one recording made it all the way thru without a restart.

    It's 6:20 pm central time and all four units just restarted at the same time. (That's the first time I know of that all four restarted at the same time.)

    I don't believe this is some grand conspiracy to get us to purchase new equipment but anyone who has ever worked on a large scale 'roll out' of any kind knows there's a 'rollback' plan in place. There are enough complaints (here/with CS/on Twitter) that a rollback should have been forced days ago. Instead they're allowing it to get worse by the hour.
     
  11. Dave in Houston

    Dave in Houston New Member

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    Jul 24, 2012
    I'm also having multiple reboots per day. I found this thread before I started replacing hardware.
     
  12. satpro

    satpro Member

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    Jan 9, 2004
    7:55 it's reboot time!
     
  13. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    Just hit me too although a minute or two after you...
     
  14. lawnmowerdeth

    lawnmowerdeth Drunk

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    Jan 11, 2003
    MO
    Glad I found this thread, my HDVR2 started rebooting about a week ago, I thought my power supply was going bad. I was getting ready to call and ask about a new HD Tivo. I don't think I want to pay all the extra new fees for one of those!
     
  15. gibbsinc

    gibbsinc New Member

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    Jun 22, 2009
    Indiana
    Jeez, come on DTV!!! Rebooting for over a week here!!

    I just called and sent numerous emails!! "Engineering is working on it" BlahBlah-BULLSHyT!! :)
     
  16. Dave in Houston

    Dave in Houston New Member

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    Jul 24, 2012
    I've had three in the last hour. It's really unusable, even for watching material that's already recorded.
     
  17. FD1

    FD1 New Member

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    Nov 18, 2012
    Exactly right. It's difficult to take seriously DirecTV's claim that "they're working on it" when day after day their own employees dispense misinformation like the following customer got:

    Either DirecTV is playing dumb or they are dumb. In either case, it's a shabby way to treat their longtime customers.
     
  18. khooke

    khooke New Member

    14
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    Jan 20, 2007
    CA, USA
    Glad I found this thread because we were convinced our aging Series1 SAT T60 was finally about to die! We've been having the daily reboots at least 1 a day for the past week or longer. Haven't kept track of the exact time up until now, but we've been getting one in the early evening, sometime roughly between 6:30 and 7:30pm PST, and we just started seeing it in the morning too.

    I noticed on Twitter that @DirecTVService posted yesterday that the issue has been fixed, but it hasn't for us (and obviously other people here too) because we already had 1 reboot this morning, as well as 1 last night. I replied to @DirecTVService and they said to give them a call on 1-800-531-5000 - I'll be calling them this evening.
     
  19. satpro

    satpro Member

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    Jan 9, 2004
    whammo 8:35 time for another primetime reboot!
     
  20. nuthkavi

    nuthkavi New Member

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    Nov 13, 2012
    California
    I just had a new failure symptom. The DVR rebooted shortly after 5pm. When it came back up, I navigated the guide a bit and set up a recording. Shortly after, while I was watching live TV, the DVR became unresponsive: Live TV was playing just fine, but the DVR stopped responding to button presses from the remote or on the DVR itself (although the button presses resulted in the usual light blinking on the DVR). I pulled the power cord and let it sit for about 5 minutes before plugging it back in. It came up normally and told me it "was not able to find information for all channels" (as it usually seems to do after these reboots), I told it to show me live tv, it did, and became immediately unresponsive again. This time I told it to "try again" instead of going to live tv, and it seems ok now.
     

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