After my post here I called the customer advocate phone number posted earlier in this thread. I still have not reported the problem to DirecTV but the customer advocate, armed only with my phone number, was able to tell me what was going on without me telling her first. She didn't try to get me to upgrade but did ask if I was aware of the advanced features of the new systems. I replied that I was aware but not interested and she did not mention it again. For good measure I sent an email to mike.white at directv.com as well. In my area we have the option of Comcast, U-Verse and Fios. I have DirecTV/TiVo because I like the TiVo integration. FWIW, I have Fios business Internet and phone in my house now. It wouldn't take much effort at all to have Fios TV. I will miss my dual tuner TiVo.