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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    This appears to be a guide data issue and the guide data is updated constantly via the satellite signal.
     
  2. SteveDo

    SteveDo New Member

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    Mar 21, 2007
    I've been having this issue for the past 10 days or so on both my Tivo boxes (both old). I've checked and they both reboot at the same time.
     
  3. Polcamilla

    Polcamilla -b±√(b^2 - 4ac)/2a

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    Nov 7, 2001
    So...we've been considering upgrading to the HD DirecTiVo for the past couple months. Am I correct that the new units are NOT having this problem?
     
  4. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    That's correct. I hate to see you reward DTV for this but it looks like you could really use a new one. :)
     
  5. Polcamilla

    Polcamilla -b±√(b^2 - 4ac)/2a

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    Nov 7, 2001
    Enh.....if they gave us a REALLY good deal on something we were gonna do anyway....:D
     
  6. pat4jay

    pat4jay New Member

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    Nov 16, 2012
    I just sent the following to DIRECTV customer advocate

    "I am a fairly patient guy, but this TIVO reboot multiple times per day is getting to me and according to the forum I am in hundreds of others too. Come on – DTV has always given rapid tech service, but this has gone on for almost 2 weeks now.
    Lets go, lets get-er done"

    Nothing there so eloquent as to spur them to rush out and fix it, but perhaps if we all just send something (not vulgar or aggressive) they will get the idea of the scope of the problem.
     
  7. jlseber

    jlseber New Member

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    Feb 12, 2004
    My Hughes Series 2 DirecTivo started rebooting last week as well. Tried replacing drives and power supply until I called Weaknees and found out about the broader problem. I hope this is resolved soon.
     
  8. derelict

    derelict New Member

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    Apr 19, 2005
    I'm glad I found this thread... Just this week I finished updating 2 of my 3 Samsung SIR-4080R DirecTivos, going from 6.2 to 6.4a (due to the lost locals issue). I put fresh brand new hard drives in, installed from a virgin Instantcake image. Installed, cleared and deleted everything. So I have no shows recorded, no season passes, nada. Then my brother calls me and tells me the tivos seem to be rebooting randomly. First thing I think is that I just wasted money for new hard drives and paying for the instantcake image (which I feel gouged for paying $40 for), and that my hardware is on the blink. Thinking I may need to repair or replace a failing power supply. This is really frustrating to know that all my headaches for the last number of months are all due to "improvements" that D* has been making...
     
  9. panictivo

    panictivo Registered Fool

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    Mar 3, 2001
    Arden...
    Deja vu -- That incredible feeling you get that things have happened before.

    Thread from October 2010: DirecTivo rebooting daily - started this week

    Litzdog911 was a valuable contributor to the October 2010 thread, too. Although, he thought it was a hard disk problem at first.


    The current reboot frequency makes my DirecTivo unusable. Most recordings are broken up into multiple pieces with gaps between the pieces.

    My email to DirecTV got the standard reply that engineering is working on this "rare" problem.

    I am glad I found this thread before I started disassembling my DirecTivo.
     
  10. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    It seems there is always some problem or other around the holidays every year.
     
  11. stevel

    stevel Dumb Blond TCF Club

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    Aug 23, 2000
    Nashua, NH
    I have found that pretty much any company, when I call them about an issue with an old product, tries to convince me to upgrade to a newer one. From the CSR's perspective, it's likely an effective solution. I don't believe that this is considered a "marketing opportunity", but rather a way to solve the customer problem most quickly at the lowest cost to the company.

    The THR22 doesn't have THIS problem. It does have other issues that have not been addressed.
     
  12. Lucymort

    Lucymort New Member

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    Nov 14, 2012
    "....but rather a way to solve the customer problem most quickly at the lowest cost to the company." This is the very definition of viewing a problem as a potential marketing opportunity. Exploiting a need or want that is being unaddressed (in this case, continuous service). It is Directv that is leaving this issue unaddressed, although I am sure it is a complex, not easily solved issue. My point was that at this point, Directv should have gotten out ahead of this, and also should be far more apologetic and conciliatory towards its customers than it has been. All customer service reps should acknowledge this is a known issue - no one should be told otherwise at this late date. It's fine to ask if someone wishes to upgrade, but not to have it pushed on them because they have an older Tivo that has been rendered nearly useless by Directv itself. If one upgrades, one also has to sign a new contract, as I understand it. Is this to its customers' benefit, or more to Directv's benefit? Just asking. It's true that most companies do this now. I think it's part of a script - every time I call Directv for any reason, they try to get me to upgrade. I am saying this is not the time to use that particular script, and they would have a lot more customer good will if they realized that.
     
  13. RLJinCT

    RLJinCT New Member

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    Jun 28, 2004
    CT
    I'm not happy about losing 7 mins or so from a scheduled recording due to a reboot, but in perspective there are people in the metro New York area still without electricity or heat.

    This, too, shall pass.
     
  14. warnmar10

    warnmar10 New Member

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    Nov 19, 2012
    I'd agree with you if they were proactively notifying users of the problem. As it is many users, myself included, assume/d it was our hardware failing. I was shopping for replacement hardware when I stumbled upon this thread last week.

    While the engineers may be working diligently to resolve the issue the company seem to be taking serendipitous advantage of the situation to get users to replace their owned hardware for new leased hardware.
     
  15. imaref

    imaref New Member

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    Nov 3, 2005
    Three reboots today already.

    I'm not a computer programmer, but this is my guess. They made some change to the data stream that is meant to speed up or streamline the data for the newer units. Unfortunately, this newer data stream is somehow not compatible with the older Tivo units.

    I'm also guessing that instead of fixing the problem right away (i.e. going back to the old type data stream that was working fine), they are trying to tweek the new data stream so that it also works with the older Tivo units. If I'm correct, they're going to keep on trying to tweak the new data stream until they stumble upon a way for the new data stream to stop rebooting the older Tivo units. If this is true, we're in for a long ride through customer service hell.

    I've been such a fan of Directv (continuous customer since Dec. 1996) but this sure is leaving a bad, bad taste in my mouth. I've never thought of leaving them before, but that thought is starting to creep into my thoughts. I have company here all week for Thanksgiving and it's really frustrating that during prime time we can't enjoy TV without missing 6 minutes here and there.
     
  16. satpro

    satpro Member

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    Jan 9, 2004
    Deliberate cover up? You be the judge!

    All the series 1 & 2 directv tivos are having this same problem, but they choose not to notify all users by way of tivo message because why give up this advantage, instead why not take advantage of uninformed callers and turn it around on them, make them think their equipment has failed and make this a bankable opportunity to get a sub to commit and upsell them into HD or new hardware. Ignorance is bliss.

    reboot as I type.

    Keep posting on the twitter page each time you are waiting around for a reboot.

    http://twitter.com/DIRECTVService
     
  17. SteveDo

    SteveDo New Member

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    Mar 21, 2007
    I don't know if the CSR's are being kept in the dark or not, but none I've talked to over the past week and a half were aware of this issue. I assumed it was my R10, so I bought a 2nd hand HR10-250 and paid $20 for a new card and had it activated (a long and painful experience) and found today (via this thread) that it's not my Tivo that's the issue.

    And yes the 3 different CSR's I've talked to over the past week have all tried to get me to upgrade to replace my "faulty" equipment. I'm not impressed.
     
  18. Lucymort

    Lucymort New Member

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    Nov 14, 2012
    It can also take days for them to get a customer in the queue to get an HD dish and any new equipment installed - it took them five days to get here to fix a complete service outage at my house once. By then, there may even be a fix for this problem, although who knows? Those is in charge of Directv's marketing department and PR are not taking the correct approach in this situation, and thus, they are engendering the cynicism on this board. And, yes - this is just TV, and there are people without heat and water, and we need perspective - but Directv is certainly not helping provide it.
     
  19. satpro

    satpro Member

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    Jan 9, 2004
    Lucymort,

    I have lived through that experience once for 2 weeks and another time for 5 days in 100degree heat so I understand that, while not as critical to people's live the dishonesty or shear ignorance in the way directv is handling this situation is just as sinister and incompetent as those essential utilities.
     
  20. Lucymort

    Lucymort New Member

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    Nov 14, 2012
    Very, very well said, satpro. I can see this becoming a Harvard Business Review case study down the road in what NOT to do in a situation like this. Given that cable and satellite companies are already losing customers in droves due to the economy and the availability of online TV services, this whole thing makes no sense whatsoever.
     

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