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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. newswatcher

    newswatcher New Member

    391
    0
    Apr 9, 2004
    Modesto, CA
    Code:
    https://twitter.com/DIRECTVService/status/270226175132041216
    We'll see...
     
  2. DrSmith

    DrSmith New Member

    16
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    Jan 1, 2009
    Just had a spontaneous HDVR2 reboot moments ago, 3:55 PM Eastern. The unit was not actively recording anything and was in standby mode.
     
  3. imaref

    imaref New Member

    43
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    Nov 3, 2005
    Fixed? FIX MY ***. Watching Cowboys/Browns. Cowboys lining up for a field goal try in overtime and BAM. Another reboot. 4:50PM.
     
  4. ayouch

    ayouch New Member

    20
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    Nov 17, 2012
    Just had a reboot at 4:50 p.m. EST while watching (live) one of the Sunday Ticket channels in the 700s. Was not recording anything at the time. (The channel had been the Eagles-Redskins game but had rolled over to pick up the end of the Cowboys game, I believe.)
     
  5. gansemer

    gansemer New Member

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    Jan 26, 2003
    Resetting nearly every half hour.
     
  6. lfclark

    lfclark New Member

    5
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    Nov 18, 2012
    2:00 PST what effing fix are you talking about
     
  7. Mitch85

    Mitch85 New Member

    5
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    Nov 18, 2012
    Also got a reboot. At about 3:55 cst while watching HBO.

    BTW, does anyone know why the boxes can not always "Acquire Information from Satellite" after restarting? Is there a fix other than to do another restart? I have an R10 with 6.4a.
     
  8. wbgolfer

    wbgolfer New Member

    34
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    Dec 12, 2007
    NJ
    11/18 Both my Dvr's rebooted at exactly 4:58 PM EST.
    I was watching Colts vs Pats live CBS Channel 2 !!
    2ND DVR was recording Saints vs Raiders Fox Channel 5 !

    This nonsense is getting OLD !!!!!!!!
     
  9. ayouch

    ayouch New Member

    20
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    Nov 17, 2012
    Just ignore it and choose to watch with the available information. It may go back to reacquire the info again, but it should go through after that. My three receivers have always done this - even before this reboot glitch started.
     
  10. ayouch

    ayouch New Member

    20
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    Nov 17, 2012
    On the phone with DTV customer service now with a rep who clearly has no clue. Just made me run a system test. After checking with her supervisor, she reports this is STILL a current "known issue" and engineering is still working on a fix. HA!
     
  11. imaref

    imaref New Member

    43
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    Nov 3, 2005
    Another reboot at 5:02PM, about 2 minutes after the unit had restared form the LAST reboot. You've got to be kidding me...
     
  12. ayouch

    ayouch New Member

    20
    0
    Nov 17, 2012
    And now at 5:17 p.m. just had another reboot watching the local CBS channel (Jacksonville). Not recording anything. Other transponder on channel 713.
     
  13. ronsch

    ronsch Active Member

    2,002
    0
    Sep 7, 2001
    Tallahassee,...
    Interesting. My DSR6000 has escaped all of these recent reboots and I'm also on NFL Sunday Ticket or Locals.


    Just checked and several sub-channels in the 2000 range are no longer in my guide data.

    I had deselected them yesterday. Don't know if it means anything since I did have reboots after I did that.

    But I am up to 13.5 hours without a reboot.
     
  14. Erin123

    Erin123 New Member

    3
    0
    Nov 18, 2012
    We have an R10 which continues to reboot. I fortunately found this website and found out that it wasn’t our receiver, as I have spent the last 2 days researching a replacement receiver….and was just getting ready to make a purchase.

    We are in Atlanta, Ga…..and have had 3 reboots today….12:12, 1:15 and 4:58 EST.

    I just called Directv to complain….they said they were aware of the problem and offered me 3 free months of Showtime and Reelz channel. I told the representative that I was not interested in that offer….and besides….why would I want to watch a movie, when I know it will be interrupted.

    He then offered me a $30 credit on my next bill…..which I gladly accepted.

    He also said they were trying to resolve the problem as soon as possible….which means nothing.
     
  15. satpro

    satpro Member

    77
    0
    Jan 9, 2004
    The reboots have increased triple in the last 2 - 3 days for me, the first week we had 3-4 reboots a day per receiver and all around the same times, two reboots in the morning (around 8 and 9am) and 2 in the afternoons (around 2 and 6pm), we are up to 10-12 reboots a day now at all hours, so it seems that directv has doubled or tripled the reboots and continues to blindly expand whatever is causing the reboots at more times and on more channels.

    What is so troubling is the complete lack of consistency from directv, some people say they are aware, others say they have never heard of it, now one twitter rep has the nerve to say that the issue was resolved already. So at this point 10 days out I don't know if I even trust anyone at directv is truely aware of the exact problem that we all speak of, since no one besides customer service agents (even senior ones) has had any interaction with us.

    Last reboot exactly 4:55pm eastern
     
  16. csadoian

    csadoian New Member

    16
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    Oct 17, 2007
    Haven't had a reboot on my Hughes Tivos since this morning (PDT), but since I'm recording both the NASCAR race and the Raiders/Saints game I'm sure they will figure out a way to have my receiver reboot during the most interesting parts of each. :mad:

    Assuming they *DO* fix this nightmare, I wonder if the fix is going to turn out to be a patch to the Tivo software or a modification to the DirecTV datastream? Developing a patch for the Tivo would probably take longer than just simply modifying the datasteam, assuming they have identified what they did to the datastream to screw up the SD Tivos.

    SATPRO: Neither of my two TIVOs rebooted at 4:55pm EST (1:55pm PST my time).

    Chuck
     
  17. Lucymort

    Lucymort New Member

    39
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    Nov 14, 2012
    Thanks to ronsch for the tip on reboots. And newswatcher, I agree about best practices, and it's probably why Directv has such a terrible BBB score, although I hear it's improved from their earlier grade of "F" to a "D." This is going to end up being a PR nightmare for them, I believe.
     
  18. bob343

    bob343 New Member

    14
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    Sep 7, 2002
    I'd be really surprised if they did a software patch. They'd have to find somebody at the company who's familiar with the code base, since it hasn't been supported for at least a couple years. When you get somebody who has never looked at the code or else hasn't worked on it for a couple years, there's always the chance you will break something else. You also have to go through the formal release process, including lots of regression testing.

    Like you say, it'd be a lot easier just to change back what got changed to cause this mess.
     
  19. satpro

    satpro Member

    77
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    Jan 9, 2004
    Has anyone seen a new one of those tivo/directv messages about previews or whatever they are promoting come down in the last week, last sunday I got three and had very few reboots that day, then no new messages since and lots of reboots. That was my original suspect cause.
     
  20. draiyne

    draiyne New Member

    9
    0
    Nov 12, 2012

    One of mine just reset at 5:15 (central time) on FOX local during the Saints/Rams football game.

    It also reset twice during an earlier game on CBS - not sure of exact times but it was the Cowboys/Browns game. One reset early in the game and once in OT.

    Yesterday they were resetting all day long during the College games - ESPN/ABC/CBS/NBC and Fox Sports Southwest.

    Needless to say the football watchers in the house have had enough of this.
     

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