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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. ralfsmouse

    ralfsmouse New Member

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    Nov 12, 2010
    I have been following this thread for a while, and I just wanted to say that I have two DirecTivos, and R10 and an HDVR2, and they sometimes (If not all of the time), reboot at the same time! I was working in one room (with the HDVR2 in the same room) and I hear the fan kick up and the record and power lights flash. When I walked into the other room, the R10 was rebooting! They were on different channels, and neither was recording anything.

    By the way, is there any possibility of dish types having an effect on this? I don't think that every DirecTivo in the nation is having this issue (I think Directv would work a little harder on a fix if that were so). So if it helps, I have an Oval 3 dish.
     
  2. Idearat

    Idearat New Member

    3,212
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    Nov 26, 2000
    Gilroy
    While in my overly wishful thinking mood, I'm hoping this problem with be bad enough for DTV to fix things and that the fix just happens to correct the bug they put in over the summer that resulted in my losing most of the local channels.

    This one would affect me more if I haven't already been forced to resort to downloading stuff from the major networks since the DirecTiVo doesn't think I get those channels.
     
  3. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    Be careful about assuming that both tuners were on the same channel because they always will be after a reboot.


    Lucy - If you just select the 'watch available channels' option when the acquisition doesn't complete in time the acquisition finishes almost immediately rather than starting from scratch.

    my reboots from yesterday: All times Eastern

    4:15, 8:35, 13:28(on ESPNU), 17:53, 19:24.

    Today so far - 1:23, 3:51. I'm obviously overdue for one. :) :)
     
  4. satpro

    satpro Member

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    Jan 9, 2004

    Same thing happened to my 10pm receording of Haven on syfy then rerecoreded midnight showing of Haven and it made it through with no interuption.

    I am up to 10-12 reboots a day per receiver,

    Last night at 3:07am, 3:17am, 3:49am eastern, 3 reboots in one hour, several more since, but the interesting part was that directv removed some sub channels (originally added 10 days ago) 450-1 through 455-1 from the guide during that moment and that direction from the satellite seemed to reboot the box even though at the time I was on channels from the 101 location. So have all the other reboots like those that always happen at 25 and 55 minutes been the boxes choking on guide changes?

    As for dish type it does not matter, some of my boxes are set for 101 only and they reboot, others have 101 119 and 95 and they reboot as well.

    I have also noticed a symptom about 5 seconds before the reboot happens the picture will freeze and you loose audio and then both continue for 3-4 more seconds before crashing the receiver and going into reboot.

    I am thankful I had many great years with my directivos. I hope directv gets it's act together and gives us something else to be thankful for.
     
  5. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    I noticed the same picture/audio disruption preceding a reboot while I was watching a pre-recorded show so I suspect it's just an unexpected reboot phenomenon rather than something specific due to this problem.
     
  6. gilliane

    gilliane New Member

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    Jun 3, 2002
    Well, thank goodness, I guess. I'd moved my DVRs around a couple of weeks ago and the one I now watch most has been randomly rebooting. It's old and I was worried I would have to replace it, but now at least it sounds like that's not the case. Hopefully Directv will fix the problem soon.
     
  7. ralfsmouse

    ralfsmouse New Member

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    Nov 12, 2010
    An Interesting development:

    After the latest reboot, my R10 was taking a long time to acquire information from the satellite. After sitting for a long time at 97%, it came up with the "Could not acquire information" screen. However, my channels still seem to work.

    Also, I did push Thumbs up to see details, but I forgot to write it down. (Sorry!)
     
  8. MartinHines

    MartinHines New Member

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    Dec 14, 2010
    I have been having DirecTV Tivo receiver re-booting problems since Hurricane Sandy.

    I have four DVRs:
    -- one DirecTV DVR (DirecTV R22-200)
    -- three Tivo DVRs (HNS SD-DVR80, DirecTV DVR-R10, HNS HDVR2)


    For the last two weeks ONLYthe Tivo DVRS are re-booting, multiple times a day, always at least once a day. The non-Tivo DVR has not had any problems.

    I had a DirecTV technician at my house yesterday to try to fix the problem. It turned out my DirecTV dish (Round, single LNB) was out of alignment due to Hurricane Sandy winds but that did not fix the problem (our Tivo DVRs rebooted a few hours after he left).

    I contacted DirecTV today (Sunday, 11/18/2012) to re-open my problem ticket. The rep told me that DirecTV was aware of the problem with older Tivo DVRs rebooting and "Engineering is working on the problem". They have no estimate for the fix.

    I will post here again if and when the problem is fixed.
     
  9. FastMHz

    FastMHz Mad Scientist

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    Dec 27, 2006
    Has anybody pulled the satellite cable from their TiVo while trying to watch previously recorded shows to see if the reboots stop? The bad data stream should be cut off so at least you can watch stuff, and then plug the cable back in later. I'm going to try this later when I watch something.
     
  10. FastMHz

    FastMHz Mad Scientist

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    Dec 27, 2006
    Yup, different locations and the reboots started on the same day....Things got wonky soon after DST changed, so at first I thought the time change broke something. But my TiVo has the time correct.
     
  11. deek_man

    deek_man New Member

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    Jul 26, 2002
    Washington, DC
    Yet another reboot of a series 2 Tivo at 1:43 pm EST. My reboots are also getting more frequent.
     
  12. newswatcher

    newswatcher New Member

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    Apr 9, 2004
    Modesto, CA
    Yep, mine at 10:43am PST, same time 3 hour time difference. Anyone else same reboot time? Fortunately, I wasn't recording any of my Christian programming which I do on Sundays...
     
  13. bingoldsby

    bingoldsby New Member

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    Nov 17, 2012
    Mine reset at 10:52 am PST (accurate time recording and observation of reset).

    With my R10, I've NOT ONCE had a problem with "last stop: acquiring information from satellite." It happens quickly and correctly the first pass. I do not have any additional programming beyond the 2nd tier level of service (no locals or premiums).
     
  14. FastMHz

    FastMHz Mad Scientist

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    Dec 27, 2006
    My Series 1 SAT-T60 always acquires information successfully and promptly. My mom's Series 2 RCA gets stuck and needs a couple more manual reboots to get satellite data successfully.
     
  15. Mitch85

    Mitch85 New Member

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    Nov 18, 2012
    Yes, and the reboots stopped.

    I was getting multiple reboots an hour when the cable was plugged in. I unplugged the cable for about 48 hours and did not get any reboots when it was unplugged. I plugged it back in and started getting reboots again.

    For the past four hours I've had the cable plugged in, but with both tuners on non-existent channels. So far no reboots.

    I have an R10.
     
  16. satpro

    satpro Member

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    Jan 9, 2004
    Yes same time as both of you and I was on local station spotbeam transponder channels at 1:43 eastern.

    This is where we get back to, it seems that directv might send down some commands to add or delete channels in the guide at a certain time every couple hours and that locks up the receivers.


    Yes tryed the thing with disconnecting the satellite inputs and it stops the reboots in my test last week.
     
  17. iamgrout

    iamgrout New Member

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    Sep 6, 2004
    http:twitter.com/DIRECTVService/status/270226175132041216

    (can't post a link, add the two slashes)

    Looks like they're claiming it's fixed... hope so, busy recording schedule tonight.
     
  18. ronsch

    ronsch Active Member

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    Sep 7, 2001
    Tallahassee,...
    Don't want to jinx it but haven't had a reboot is almost 12 hours. I didn't have the one at 13:43 that the rest of you are reporting. Was on NFL Sunday ticket on both tuners at the time.
     
  19. gadgetmann

    gadgetmann New Member

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    Sep 27, 2007
    We have two Phillips Series 2 (DSR704) units. The one up stairs reboots at least once a day (it is only used lightly). The one downstairs reboots more often and is also used more. It is not watched much during the day, but my wife has observed it rebooting even then.
    This thread has been very helpful. It is annoying that a software patch is needed but replacing hard drives is also a hassle.
    I haven't read every post, but I found some very plausible explanations on this thread. If they (DirectTV) changed the format of the data downloaded for the program guide, it would explain the timing and the fact that so many different units (of a particular vintage).
    Fortunately, the two units in our house do not reboot at the same time or we would have missed Fringe the other night. (I recorded it on both units and the downstairs unit rebooted at 35 past the hour.)
     
  20. lfclark

    lfclark New Member

    5
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    Nov 18, 2012
    I just got off the phone with technical support. According to the 1st tech she just heard about the rebooting issue today 11/18/12, but the engineers were working on it.
    I told her I found that hard to believe that direct tv hadn't had any complaints until today. Because it's been at least a couple of weeks for me.And for the engineers already working on it from today sounded like a load of crap. She then told me "well maybe since yesterday".
    I asked for her supervisor she proceeded to tell she just became aware of the issue a couple of days ago.
    I mentioned the HD recorder works fine and there is your solution to quell all of the complaints.
    Do they think we're all sheep willing to just follow and not complain.
    It looks like a daily phone call or killing the service and go to Netflix and computer links and those are looking pretty good.
    Already have Netflix on one tv, there's a lot of shows.
     

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