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rebooting at 55 past the hour series 2 directivo [Resolved]

Discussion in 'DirecTV TiVo Powered PVRs & Receivers' started by satpro, Nov 9, 2012.

  1. newswatcher

    newswatcher New Member

    Apr 9, 2004
    Modesto, CA
    Interesting, Lucy. When I spoke with the lady at Advocate office last week, I informed her that I was once the International Sales Director for a group of major music publications magazines and if we sent out 1 or 2 issues with blank pages the uproar would have been enormous, and that our company would have made it right with the printer or whomever and, most importantly, our customers. DTV is not exhibiting "best practices" towards it's customers. She understood completely but couldn't promise a quick fix.
    So now customers are forking over their hard earned money for new DVRs just so they don't have the problem. Conspiracy theory? I don't know...
  2. litzdog911

    litzdog911 TechKnow Guide

    Oct 18, 2002
    Mill Creek,...
    Keep posting reset times and any additional information you think that will help DirecTV and Tivo troubleshoot this problem. There are indeed watching this thread.
  3. litzdog911

    litzdog911 TechKnow Guide

    Oct 18, 2002
    Mill Creek,...
    Or simply post that information here. They are monitoring this thread.
  4. radarrab

    radarrab New Member

    Nov 18, 2012
    SF Bay Area, CA
    On 11/13 there was a partial recording :)17) of a program on at 10:00 p.m. PST. There was no reboot with that. I decided to set my second recorder up with the same season passes, as a backup. They're both older (Directv HDVR2, R10, both software version 6.4a).
    On 11/15 a.m., I think between 7-9:00, a spontaneous reset occurred. I don't know if anything happened during the day, but at 8:24 another happened (in the middle of a recording). Since the first partial happened, I looked at the second recorder, and it was also resetting at the same time.
    After I called Directv, who ruled out time conflicts, space, and I already checked the signal, they said they'd send out a tech. It happened again after I hung up.
    The tech basically said both receivers were going and he'd have to replace them. I didn't want to lose my recordings and frankly, despite what he said, disbelieved him since both were resetting at the exact same time. I've worked in IT. I ended up cancelling the service call for the time being.
    Now, 11/17, they both reset twice tonight.
  5. thomas2727

    thomas2727 New Member

    Nov 17, 2012
    "What response do you expect? Yes, DirecTV knows about these issues. Yes, TiVo engineering is working on the problem. When they find the problem and fix it, I expect we will know.... "

    Thanks Mr. High & Mighty.

    How will we know? Please enlighten the other readers of this board on how the information will be shared by Directv?

    Methinks you are just trolling.

    The Twitter answer was the first time Directv admitted to me there was a problem. Four phone calls over the past week to multiple phone numbers did not do it. Only a public complaint got any type of admission of a problem.

    Nothing like posting your first comment and some sorry ass message board vigilante feels the need make a snide comment that adds nothing to the discussion.

    Thanks Mr. Message Board Vigilante.

    Don't bother responding.

    This will be me last visit to this board.
  6. gansemer

    gansemer New Member

    Jan 26, 2003
    At least I know I am not alone. If it hadn't been for the fact I have 2 rebooting DVRs I would have thought my hardware was failing. I was already considering a move to Dish or Uverse, this may seal the deal. I suspect this is an attempt to get my 12 year old Hughes GXCEBOTs with lifetime Tivo subscriptions off their system.
  7. hkyfrk

    hkyfrk New Member

    Nov 27, 2006
    I sure hope they are.... After the last reboot my r10 does not work anymore! it restarts, aquires sat info, and goes to guide with no pic. As soon as i press any button on the remote everything freezes. The red light on the dvr doewnt even flash red when any button is pressed. I am sure that "I" broke this!
  8. Arcady

    Arcady Stargate Fan

    Oct 14, 2004
    Multiple hard reboots per day is probably not good for the hard drive. I'm surprised more people aren't reporting box failures from this.

    If I were still running DirecTiVos, I would have unplugged them until this mess was over.
  9. bjbiffle

    bjbiffle New Member

    Nov 18, 2012
    Just thought I would log my experiences here in case Directv might use this data to expedite the resolution.

    I have three SD tivo's and all are experiencing the frequent reboots. I have not detected any similarities in the time period. I almost always have at least one or two on channel 360.

    I did notice it started a few weeks ago but now it is very often, sometimes multiple times in the same day or even in the same hour.

    I have called Directv twice. I do not believe the first rep was aware of the issue, but researched and found that it was a known problem. The second rep offered to let me upgrade my equipment for a discount that would still cost me around $267. I asked for a supervisor and spoke to a team leader who also offered me a discounted equipment upgrade and agreed to an adjustment for DVR fees for I believe 6 months, maybe longer (was not clear). She was unable to tell me whether similar issues affect their new HD Tivos but seemed to think they might.

    I emailed their customer advocate team and did get a response that basically said they are aware of the problem and working on it.

    If this was a short-term issue, maybe for a week or two, it would be OK to just put up with it, but several weeks is unacceptable. I've been a customer for about 8 years but am seriously considering a change in providers.

    Thanks to everyone who has posted helpful info here. It's been good to learn I am not alone and benefit from some of your insights.
  10. FastMHz

    FastMHz Mad Scientist

    Dec 27, 2006
    My trusty SAT-T60 has taken to rebooting a few days ago like everyone else's here. Last night I couldn't even watch anything, it reboot 4 times in 2 hours. I gave up. My parent's RCA TiVo is doing the same as well. For me, the reboots are becoming more frequent and the time and channel are irrelevant!!

    Yesterday I cloned the drive and put a new hard drive in just out of curiosity. No change in the problem, but I have more space now, and the old drive as a backup.

    ^ I don't think this is damaging to the boxes. The hard drive doesn't even spin down during the reboots, which is good!
  11. evvybuns

    evvybuns New Member

    Nov 19, 2010
    We too are having spontaneous "resets" 2 to 3 times/day. They occur when watching live TV and we are not changing channels, programming, or recording; just watching TV. This started around November 10th. Sounds like a common problem.
    After reboot is complete it usually says "Sorry, not all satellite data could be found" or something like that, but the systems works fine.
  12. evvybuns

    evvybuns New Member

    Nov 19, 2010
    Excellent troubleshooting, FastMHz! Two DVRs from different manufacturers in in different places (I assume) begin having the same problem at the same time. It ain't the DVRs! Nice to confirm that it's not the HD, too. Thanks!
  13. 96Bravo

    96Bravo New Member

    Nov 9, 2003
    My HD 10-250 has been having the reboot problem described in this thread. Random times, as many as 10 times a day.
    It is now exhibiting a new, strange behavior.

    It is now rebooting less often. However, again, seemingly randomly, when watching live TV, the program freezes for a second and then begins to play in slow motion. If I rewind a few seconds and press play, the program continues normally. If I just do nothing, the slow motion continues until I change channels.

    This is a unit purchased from Weaknees a year or two ago. 6.4a software.

    Anyone seeing similar behavior? Possibly increased wear/tear on the HD due to several hundred reboots in the last week and a half or so?
  14. bingoldsby

    bingoldsby New Member

    Nov 17, 2012
    My - more frequent - resets yesterday (Sat. 11/17), Pacific Standard Time, were:

    Sometime early in the morning (overnight)
    8:58 am
    10:55 am
    1:57 pm
    7:54 pm
    8:53 pm
    Probably after that before midnight, but not paying attention.

    It's hard to catch it every time unless one is bed ridden and nothing else to do but watch DTV, but I'm convinced that the resets are increasing in frequency.

    I do not believe there is any correlation to channels the receiver is sitting on, and I also do not subscribe to the stress on the drive suggestion. As mentioned the drive does not spin down during a reset. If that was the case, not many normal computers with spinning hard drives would survive very long.

  15. bearbig

    bearbig Member

    Jan 25, 2007
    Mine too. I've been away for a while, but before I left I was curious as to why I had 2 recordings of Haven from 11/9. The first was the first 10 min or so and the second was the remainder missing some time in the middle.
    Wifey told me that it ( RCA DVR 80) re booted 3 times yesterday while it was re booting while I was watching a recorded program.
    It has re booted twice today ( so far) the most recent being a few min. ago ( maybe 10:55 EST).
    Oh joy, I thought thet this would not happen again! I remember the last time this happened!
  16. deek_man

    deek_man New Member

    Jul 26, 2002
    Washington, DC
    Problems continue in DC. Unexpected reboot of Hughes series 2 TiVo at 10:52 AM. Tuners were on local network channels, NBC and ABC.
  17. bearbig

    bearbig Member

    Jan 25, 2007
    Update . Still trying to come back from the re boot. so far 10 min and counting.
  18. wbgolfer

    wbgolfer New Member

    Dec 12, 2007
    Since reporting early last evening 11/17 - I have had three more reboots -

    #1) 11/17 8:45 PM EST -watching a pre-recorded show other tuner on local NBC CH 4 - transponder # 18 other tuner on HBO 502
    #2) 11/17 9:09 PM EST - watching pre-recorded show other tuner on Music 801 and other on local NBC CH 4 - transponder #18.
    #3) 11/18 10:52 AM EST - channel 360 FOX and other tuner on music 802

    Prior to the 8:45 PM EST reboot I had one just after 7PM while I was watching the Notre Dame game NBC CH 4 -I reported this in an earlier post.

    OF NOTE !!!! They, the reboots, appear to be occuring more frequently. I first reported problems about a week ago. At that time the reboots were 1 or 2 per day. Now they seem to be in the range of 3 - 4 per day. If you read the other threads - many member have mentioned this!
  19. vanzalone

    vanzalone Tivo weenie

    Nov 20, 2002
    Northern VA
    I've been with DirecTv for over ten years, mainly for the NFL ticket.

    Like everyone else here I have grown addicted to my old Hughes boxes and have been very reluctant to give them up. With Verizon FIOS now leaving offers in my mailbox every week enticing me to switch, I will very likely do so after the New Year.

    To say DirecTv is "working the problem" is just silly. Being in the software industry, if you roll out a change that results in a large number of people having problems, YOU ROLL BACK THE CHANGE, period!

    Its obvious that they made this change for other reasons more important than us and do not care about those "older" folks they are affecting.

    If they don't need me, then I don't need them.
  20. bstrohl

    bstrohl New Member

    Aug 22, 2004
    I don't think it is a channel/transponder issue. My boxes have reset on various ones at different times.
    Also, I have been setting both boxes to record shows incase of resets. Sometimes only one resets and sometimes both have reset. For example, only one reset during NCIS:LA but both had reset during NCIS.

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