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Discussion in 'TiVo Stream' started by sbiller, Sep 7, 2012.
Does RCN use TiVo's for rental DVR's?
I'll be calling RCN tonight to order the Q. Them being open 24/7 actually benefits someone like me who works until 3 a.m. Hopefully, they can come by sooner rather than later. I'd like to take advantage of the Stream!
I'm copying my first reply for comedic purposes:
So getting RCN and TiVo to say or agree to the same thing is funny, sad, and infuriating -- all in one.
First, I finally did the upgrade. RCN came on Sunday and swapped my regular Premiere for the Quad. Easy.
The Quad was up and running and was waiting to get the Stream set up. Of course, on Sunday, there was scheduled maintenance on TiVo.com, so I couldn't set it up.
Monday morning, I go to set up the Stream and I keep running into an issue where app says the device needs to be activated first. It was already activated. So I deactivated it and then reactivated. I ran through the set up again, but it kept giving me the same message. I power cycled everything (including the Stream), and it still gave me that message.
At the same time, I notice my new Quad is not appearing as an active device on TiVo.com -- interestingly enough, the Stream is even though the app is telling me it isn't.
Anyway, so I call RCN and tell them the Quad needs to be activated because it's not showing up on the TiVo page. This woman was clueless. She didn't understand the concept of upgrading the Premiere box to the Quad and that I've had an RCN TiVo box since 2010. I asked her if she ever heard of the TiVo Stream and, I swear, the way she responded it was as if I asked her in Mandarin.
After about 45 minutes, she said she can't do anything anymore and that she'll be sending a "ticket" to TiVo so that they can recognize my new box -- but that doesn't make any sense because on the TiVo website, when I attempt to "activate" the box, it says I need to do so through RCN.
It gets better...
I get a hold of TiVo and tell him 1- my Quad box isn't appearing under my devices and 2- the Stream isn't working. He says that I created a second account for the new Quad box (which I didn't) and that I need to contact RCN to consolidate both accounts because TiVo can't recognize two different accounts (even though I don't have two).
With regards to the Stream, he says once the Quad is recognized on my account, it will work.
It still gets better...
After ending that conversation, I get back on the phone with RCN and tell this woman everything that the original RCN rep and TiVo guy told me. She flat out said the original RCN rep was wrong. This rep tells me the protocol for upgrading RCN TiVo boxes is to go to Tivo.com/rcn and create a second account with a new email address. I need to wait for a message to appear in my new TiVo box, go to the website and confirm it. Once all that is done, my second account will be active and -- wait for it -- I need to call TiVo and have them consolidate both accounts.
Now I'm waiting for that message to appear on my TiVo box.
I recommend you open up a direct message to RCN on dslreports dot com. They seem to closely monitor that forum.
Okay, so I finally got the message last night. I created that second TiVo account. The new quad appears on that new TiVo account. I went back to my original account and deactivated the Stream. I logged back into the new TiVo account, activated the Stream, and voila, finally, everything is working. I don't even care about my original TiVo account. I'll leave it open. I don't even care about consolidating the accounts.
So to sum it up for RCN TiVo customers:
If you have a regular Premiere, you need to update to the Quad if you want to use the Stream. When you have the Quad, create a new TiVo account, just like you did when you first received TiVo. Activate the Stream on the new TiVo account where the new Quad is. Run the Stream setup on the ipad/iphone. Everything should be on the same page now. Everything should be fine.
If they price it the same as Suddenlink, they better offer top tier support. Suddenlink is leasing it for $10 a month which means one year covers the retail cost.