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Random Reboots

Discussion in 'TiVo Premiere DVRs' started by aadam101, Apr 3, 2012.

  1. MPSAN

    MPSAN Active Member

    1,190
    1
    Jun 20, 2009
    Portland,...
    I can answer YES to all that you suggested.
     
  2. joecm

    joecm New Member

    5
    0
    Aug 8, 2003
    This is very interesting. I too was having random reboots working my way through a variety of suggestions from Tivo Support. I spent a bunch of time Attentuating my signal, even though I could not believe that was an issue (SNR:36/37 was out of range, but my signal strength was low 90's) Anyway, I attenuated down (SNR: 33/34, signal 85) and it rebooted again, so I ordered a different splitter. It took about a week to get here. Weird thing is I can't remember the last reboot. I'm thinking maybe this software update fixed mine. I certainly hope it has. Thanks for fixing this!
     
  3. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
    Link to TiVoMargret's post: http://www.tivocommunity.com/tivo-vb/showthread.php?p=10039469#post10039469

    I didn't even have to email her, as a scheduled service connection, and my own routine "when I don't know what else to do" procedure, has stopped any of my three base Roamios from rebooting. I ran all the KS54 SMART tests first, as well as running all available SMART tests using a PC and the drive manufacturer's tools.

    My added routine is described in this post, and has been updated, as of now: http://www.tivocommunity.com/tivo-vb/showthread.php?p=10038994#post10038994
     
  4. dcstager

    dcstager 1st Gen Tivo Owner

    573
    2
    Feb 16, 2002
    Skagit...
    The MLB app definitely causes a reboot on mine. Using 30 second skip seems to be problematic. I'll have to file some kind of bug report because I like the MLB app a lot and use it a lot.
     
  5. beejay

    beejay New Member

    683
    0
    Feb 3, 2001
    Richmond, IN
    I've had random reboots since getting my Premier in November 2011.

    It's been getting better in the last few months, but I've been leery of making many season pass changes while watching TiVo since it seems if it gets too busy it would reboot. (Or sometimes it would just not respond to the remote for 15-30 minutes and then worked OK.)

    But my last spontaneous reboot was 3/12 so I'm hoping this is finally fixed.

    (Drat. Hopes raised and then dashed. Just had a spontaneous reboot. E-mail sent.)
     
  6. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
    0
    Feb 5, 2011
    Cox Cable...
  7. CrispyCritter

    CrispyCritter Purple Ribbon Wearer

    3,646
    1
    Feb 28, 2001
    North...
    You do realize that "Duplicate posts or "bumping" of threads is not permitted."? Or is there some reason that rules do not apply to you?

    http://www.tivocommunity.com/tivo-vb/forumrules.html

    (Quicklinks/forum rules near the top of every page).
     
  8. Jed1

    Jed1 Active Member

    1,257
    15
    Jun 18, 2013
    Frackville, PA.
    Two days after I got the Spring Update my bedroom TiVo rebooted twice with in two days of each other. I did contact Margret and she looked into my logs and she concluded that it was some kind of power issue.
    It turned out to be correct as I discovered after some testing that the battery in my Tripplite UPS is getting weak. If I get a screen on my TV with a lot of white in it the battery side of the UPS will shutoff and then reset after the TV and TiVo lose power. I then did a battery test with the TiVo and TV on and it reset again. I ordered a new battery and it will be delivered on Tuesday.

    Also I had one of those plug in air fresheners with night lite fail in my basement at the same time I was having this issue. That tripped the GFCI receptacle circuit in my basement and may have caused the upstairs UPS to trip and caused on of the resets. It is ironic that all these issues popped up at the time I got the spring update and it made it look like the update caused my problems. Go figure. I also have three other Tripplite UPS in my home but all have newer batteries and all pass the battery test. I have two identical TVs, 8G Pioneer Kuros, and two identical TiVos, Premiere 4s. The two other UPS support my two Windows 7 desktop PCs.

    I am finding that the UPS batteries are lasting about 2 to 3 years when the become to weak to support the devices hooked into them so if you are using a UPS and the batteries are getting old replace them first before moving on to other trouble shooting issues.
     
  9. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    Already checked that this is not the case, in my situation. I also have two on the same UPS, and one Roamio runs solidly, while the other is running the opposite of solidly.

    Good data point to share, though. It may help somebody else.
     
  10. nooneuknow

    nooneuknow TiVo User Since 2007

    3,554
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    Feb 5, 2011
    Cox Cable...
    There's a difference between bumping a thread just because you feel it's not getting enough attention, versus the problem coming back, after going away for a period of time. The latter is the reason why I did it. If it's just isolated to a few people, I'll soon know that, and won't be doing the former.

    We have new members going around creating multiple new threads for every single thought that comes into their mind, no matter how many perfectly good threads on each one already exist, as well as people who should know better, who also create new threads. Creating new threads when ones already exist is also a no-no.

    I took the time, and made the effort, to find existing threads, which had relevancy, and used them.

    There's also plenty of long-timers who will bump threads, especially polls, to keep them going. I'm not saying it's right. I'm just saying it's happening.

    Just because I said "thread BUMP!", doesn't make it a true thread bump. I feel any reasonable moderator will see that I'm actually doing a better job of adhering to rules than many newcomers, and long-timers, alike.

    If you don't see it that way, you are entitled to your opinion. I'm not going to make a habit out of it, and have already revived the appropriate threads. If this is another February/March scenario, I might be helping a great many people, if this is the tip of the iceberg. If not, I still feel I did things by the spirit of the law (TCF rules).

    I may be saving people from unnecessarily buying new hard drives, wiping their drives and losing everything, or fearing that their TiVo has started failing, and is about to become a paperweight.

    I'm not making all this effort, and doing what I'm doing, just for me. My conscience is clear. Hopefully, if there are people looking for answers to problems like this, they'll now easily find the pre-existing threads, rather than creating new ones.

    EDIT/ADD: To address the allegation of duplicate postings, I'll point out that there are multiple TiVo platforms that can be affected by issues with the TiVo Service data, and/or corrupted TiVo accounts. A great degree of why I did things the way I did them was to point out existing threads, rather than having to post duplicate posts in each one of them. I was hoping to pick one thread as my home base, and simply post links to that home base thread, in the other threads, when it seemed appropriate. I can't please 100% of people 100% of the time. At some point, I may just have to make my own thread, declare it open for all platforms, and hope for the best. When problems exist cross-platform, how else can data be shared, without some duplication and "bumping" going on? (rhetorical question). If I were only doing this for myself, and not trying to help anybody/everybody, it would be easy to not do things the way I've done them, which you apparently have an issue with.
     
  11. Jed1

    Jed1 Active Member

    1,257
    15
    Jun 18, 2013
    Frackville, PA.
    I figure I would post my experience as I thought I was having this reboot issue as it started 2 days after I got the spring update.

    I have to agree with you on the double and cross posting as there is way to many threads started on this forum for the same problem. I stated a while back that if you have ANY ISSUE with the Premiere and Roamio platforms after an update to PLEASE post them in the thread that TiVo Margret starts. This way she can easily check the two threads.
    The Mods should delete theses threads and merge them into the update threads to eliminate further confusion.

    I decided that I was better off asking Margret directly about my issue as it pointed me in the right direction to resolve my issue. The advice I got on this forum is to assume the hard drive was failing and I should go through all the unnecessary steps to trouble shoot the hard drive, which would have not solved my problem and probably created a new one.
     

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