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Discussion in 'TiVo Premiere DVRs' started by b_scott, Apr 6, 2010.
Thanks again, moyekj! Keep up the good work! Glad you have our backs!
alright, so now I don't know how to do this with the new guide UI.... It does clear faster and look nicer now, but if you want it to disappear as you're FF/RW, then you can't get that.
Entering SPSPS while playing back a Showcase video still works fine for me.
thanks, i'll try that...... now to figure out what a showcase video is...
I tried everything, going to Showcase (appears to be gone now), switching to SD menus, re-entering the key sequence multiple times... I can't get the quick clear of the progress bar to work anymore. I use this to FF through sports events and keep an eye on the score (covered by the progress bar) to see where I want to stop the FF.
Anyone have a fix for this that works?
SPSPS quick clear progress bar broken for good?
Exact same issue here, after multiple TiVo reboots, needed to recover channels lost due to TW tuning adapter problems. Showcase munu option no longer contains any Showcases!!!! No commercials on the play bar any more either, which was the original workaround. Help!!!!
Yes without pause ads or Showcase videos I have not found any other way to get SPSPS working. Both my units have rebooted fairly recently so now I get the very annoying overlays when using trick functions - it's so annoying to have to press Clear button all the time now. Wish they could just provide an official option for this.
Just spoke to TiVo and they are not aware that Showcase Videos are missing but will be following up with me at 4:30pm today...They are suggesting that a home network connection issue is preventing the Showcases and pause ads from showing up. They are also recommending setting up static IP addresses for the TiVo's, which should more reliably keep the TiVo network connection...
Is everyone now suddenly missing Showcase videos and pause ads?
Showcase menus are still listed in the HD and SD main menus, but no Showcase videos exist under the them, when the menu option for Showcases is selected, on any of my 3 TiVos (2 Premiere XL and one HD XL).
Yes I have Showcases showing up but there are no videos available to select on either of my 2 Premieres. I haven't seen Pause Ads in a long, long time so I think they got rid of those.
For a long while they had a Showcase Video on TiVo Premiere. I wish they just permanently had such a video available under Showcases - it doesn't cost them anything to leave it there and it's not like they are out of squares such that occupying a square is a problem.
TiVo rep called me back and confirmed that there are no videos under Showcases on their end either, and he is reporting it as a TiVo software bug for us, and will follow up with me. I cannot see them intentionally omitting Pause Ads nor Showcase Videos, both of which are advertising and promotional in nature and that is their new profit center! It may be a bug/unintended side effect from the Version 20 streaming feature, as they know it isn't 100% bug free yet, but the basic functionality of the Premiere Streaming is now working...which finally gets around the TW crippling of Tivo Transfers through changing the CCI byte flag from to Record Freely to Record ONCE!
Missing Showcase Videos are now a confirmed bug on all TiVo Premiere units at TiVo on all their in house test Premiere Units. Issue is being escalated. Two possibilities now exist. 1. Their Advertising Servers supplying the Pause Ads and the Showcase Videos are down for maintenance OR 2. We have exposed a bug in the 20.2 Software Update that they agree needs to be fixed. We should know by tomorrow which it is...and it will eventually be fixed.
Thanks to all who helped confirm the issue, so we were able to get TiVo to accept responsibility for the problem, which is first step (and the hardest) in recovery.
Once the Showcase Videos are restored, we should be able to use SPSPauseS quick clear progress bar hack again!
By then the Pause Ads will be back, too, which is the other way to use the SPSPauseS quick clear progress bar hack!
Until then, we'll just have to live with the annoyance of having to press Clear button repeatedly!
BTW, the previous workaround from version 14 which allowed an old archived video to be played to display its recorded pause ads no longer works either, as the pause ads were either stripped from all shows with the 20.2 Update, or they were never part of the original recording, as we had thought. I strongly suspect that there is a problem with Tivo Advertising Servers which will be quickly remedied, now that they know their ads aren't working, thanks to us!
Thanks for pursuing this. Who would have thought we'd actually be clamoring to get Ads/Showcases to show up on our TiVos?
Really, I am reading this thread thinking the same thing.
It would be like- oops, there is a bug that make the Discovery Bar go away.... Don't fix it!!!
thanks for keeping up on this.
It's been extremely frustrating the past several days using trick functions and having to press clear all the time to get rid of the annoying play bar. I so do wish there was an official setting for this... LoveOvit I assume you have no updates on this or you would have posted by now.
Well, TiVo keeps dropping the ball, every time I hand it to them.
I followed up on Saturday, and they had no record of any Pause Ad or Showcase issues, despite the Friday escalation. I was told they needed to go through complete troubleshooting to even verify a problem. Eventually, I got another Supervisor, who finally accepted ownership, and promised again to escalate the issue, and inform all the CSR's of the problem on their daily email of "known issues". I called in again today, and still no record on their "known issues" list of the problem and engineering was supposedly looking into it. After waiting for another Supervisor, the new Supervisor took ownership again, both for informing and updating the CSR's, and making sure the escalation to Engineering was complete. However, since engineering doesn't work weekends (huh???), and since today is only Monday and they wouldn't have had enough time to look into it yet from this morning, don't expect miracles.
I was informed that these issues can take up to 7-14 days for engineering to resolve, depending upon the cause and the necessary fix, and TiVo's interest in escalating the resolution. I explained that both of these problems (missing Pause Ads and missing Showcases) are part of TiVo's new profit model, based upon an advertising revenue stream, and would be like the Super Bowl without commercials! The advertisers won't pay for ads that TiVo isn't inserting! So it goes way beyond a customer annoyance. TiVo is losing money every day they don't have this issue fixed! It seemed this information was falling on deaf ears.
So, I will follow up again, tomorrow, to see TiVo is still holding the ball I have now handed to them three times, and make sure they haven't dropped it yet again!
I was able to confirm that the Supervisors have received no information to indicate that Pause Ads are being abandoned by TiVo, nor any information to indicate that Showcases have been abandoned, which is corroborated by the fact that they still exist by name on the main menu of both the HD and SD menus, so this is NOT intentional, and will eventually get fixed, however annoying and frustrating it is for all of us in the mean time! Also, Pause Ads are NOT stored with any recordings. They are populated during playback from some buffer that is currently empty, which is likely refreshed during each connection to TiVo (unless it is broken, like now!)!
Thanks for the update. Pause Ads (workaround 1 for entering SPSPS) have disappeared a long time ago - several months at least I think. That's what led me to discovery of using Showcase Videos to enter SPSPS. So I just assumed TiVo intentionally dropped Pause Ads. If that's not the case then how on earth the problem can go undetected for this long would be quite amazing.
You are welcome! Thanks for discovering the Showcase Video workaround. After the 20.2 update, Pause Ads showed up on my two Premieres within a few days. Same after the 14 update earlier. I would prefer the Pause Ads were eliminated, but only if we get at least one Showcase Video back! With the Quick Clear Progress Bar Code, the Pause Ads aren't as annoying as they are without it. From my own personal experience in dealing with TiVo, the left hand has no idea what the right hand is doing and they have no way of data mining their thousands of daily support calls to find common problems. All problems are rat holed under the original Support ticket!
you know what would make everything easier? Make these secret codes just options in the settings.