I'm not sure about the crash.. I did notice your file is named "name.mp4.m4v" though, which is interesting. You may want to fix that to be just .m4v . (that won't fix the bug you're seeing, but you probably want to fix it anyways). To fix the problem, try choosing a different quality streaming setting when you select the film and tell me if it works? (basically, many .m4vs are unplayable by the tivo as they are, but streambaby thinks they are valid and lets them through. You'll need to tell it to transcode them anyways by selecting a quality setting other than 'same').