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Push and pull Tivo Desktop not working

Discussion in 'TiVo Home Media Features & TiVoToGo' started by billys9319, Jul 18, 2014.

  1. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    Hi,

    TIVO won't help with this problem. I can't link my account so I can't push from my PC or pull from my PC. They say it is my PC which I understand most likely a config problem somewhere.

    I was able to get tivo desktop running on my HTPC but not the ideal location for me.

    OS - Windows 7
    Tivo's are Series 3, Premier xl 4 and Romiao.

    Latest tivo desktop installed and patched with the latest patch.

    Errors from the desktop troubleshooter.

    TiVo DVRs on your Network

    Test execution failed: "Read NPL from DVR"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoContainer") return NULL

    Test execution failed: "Read NPL from DVR"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoContainer") return NULL

    Test execution failed: "Read NPL from DVR"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoContainer") return NULL

    The DVR's Media Access Key does not match the key in TiVo Desktop for the following DVRs:

    Kitchen 7582xxxxxxx
    Master Bedroom 6480xxxxx
    Basement 8480xxxxxxx

    You will not be able to transfer recordings from these DVRs

    Test execution failed: "Find DVRs that do not have transfer permissions set"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoServer") return NULL

    Test execution failed: "Find DVRs that do not have transfer permissions set"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoServer") return NULL

    Test execution failed: "Find DVRs that do not have transfer permissions set"
    Error reason: can't parse XML
    Error details: IXMLDOMDocument::selectSingleNode("//TiVoServer") return NULL
     
  2. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    You need to have your Media Access Key entered into Tivo Desktop or any other programs that does Tivo transfers.
     
  3. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    The MAK key is entered.
     
  4. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    Does each Tivo show the MAK?
     
  5. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    Yes, MAK is fine. I have TiVo Desktop running on my HTPC now with no problems. The problem is in the XML error messages.
     
  6. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    When you go to TiVo.com and log into your account there, can you go to the DVR preferences page?

    Are "Video Sharing" and "Enable Video Downloads" checked for each unit?
     
  7. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    Yes, Tivo Desktop is working on another PC in the house.
     
  8. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Download this

    http://assets.tivo.com/assets/exe/tivotogo/TivoDesktopCleaner.zip


    Uninstall Desktop from the offending PC.

    You can rename the "My TiVo Recordings" folder to protect the contents.

    After uninstallation, run the cleaner utility you get when you unzip the above file.

    Yes it'll say it's for an older version, but I've successfully run it on an XP uninstallation that wasn't fully uninstalling.

    Reboot the PC, reinstall Desktop


    http://www.tivo.com/assets/exe/tivotogo/TiVoDesktop2.8.2.exe

    http://www.tivo.com/assets/exe/tivotogo/TiVoDesktop2.8.3.exe


    3 is just 2 with support added for the latest DirecTiVo.
     
  9. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    I have done this about 10 times but did it again with the files you linked. I installed 2.8.2 since I have not tried that one and still go the same errors. I have attached the desktop log and troubleshooter log. Both mention errors with XML?
     

    Attached Files:

  10. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    I don't even know what tivo troubleshooter is (but would like to learn), but I notice it says you have Plus enabled.

    Maybe try it without that first.

    Otherwise all I got is what MS would tell you--

    Re-install Windows. :eek::rolleyes:
     
  11. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    Make sure your MAK was entered correctly, double check it by re-entering it again. Also make sure there are no spaces before, after or anywhere in between.
     
  12. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    Thanks, I have entered about 10 times at least.
     
  13. ThAbtO

    ThAbtO TiVoholic by the bay

    6,719
    7
    Apr 6, 2000
    SF Bay Area
    Thanks for Eliminating the MAK as a possible cause.
     
  14. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    You mentioned that Desktop was running on another computer in the house. You can only link one computer at a time to your account, so try shutting down the other computer and relinking the Windows 7 PC.

    If that doesn't work, the only other thing I can think of based on your logs is that the XML layer on your computer is corrupted.
     
  15. unitron

    unitron Active Member

    16,387
    2
    Apr 28, 2006
    semi-coastal NC
    Is this linking a computer to the account a Desktop Plus thing?

    'Cause I've got 4 PCs running regular Desktop on the network and they can all see all 10 TiVos and vice versa.
     
  16. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    Yeah, it's used to push recordings from Desktop to the TiVo through the mind servers. It's fairly useless since they broke the ability to push .TiVo files.
     
  17. HerronScott

    HerronScott Active Member

    2,748
    19
    Jan 1, 2002
    Staunton, VA
    I've got 4 PC's with TiVo Desktop installed that can transfer files to and from the 3 TiVo's in our house (2 S3 OLED's and 1 HD). I'm curious about what the linking that you are referring to is as well?

    Scott
     
  18. ggieseke

    ggieseke Active Member

    4,018
    11
    May 30, 2008
    File -> Link to my TiVo account. It ties Desktop into the mind servers so that you can push files to the TiVo from your PC.

    Pulling files from the TiVo to your PC or from the PC using the menus on the TiVo don't need it, since all traffic goes over the LAN.
     
  19. billys9319

    billys9319 New Member

    19
    0
    Nov 13, 2007
    I tried this also. I think there is a problem with XML on my machine also but not sure where to look.
     
  20. HerronScott

    HerronScott Active Member

    2,748
    19
    Jan 1, 2002
    Staunton, VA
    Thanks!

    Scott
     

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